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Petco Return Policy

Easy returns for pet lovers

Making A Return at Petco: A Customer's Guide

PETCO aims to provide the best products and service for pets and pet parents. However, sometimes a product may not work out as expected. That’s why Petco offers a generous return policy to ensure customers’ satisfaction. This guide will outline everything you need to know about returning items to Petco.

The Petco return policy aims to provide a hassle-free experience for customers. Their policy covers most products, with specific guidelines for certain items like prescription medications and live animals. This section outlines the key aspects of their return policy, which will be explored in more detail throughout the article

Petco was founded in 1965 in San Diego, California, by a group of animal lovers who wanted to create a store that catered to the unique needs of pet owners. Petco was the first pet store to offer veterinary services in-house, with the opening of its first veterinary hospital in 1986.

Petco Return Policy Overview

Petco accepts returns on most items within 30 days of purchase for a full refund. Some exceptions apply, which will be covered later. To initiate a return, customers can either visit a Petco store location or mail the item back. Proof of purchase is required, either through a receipt or online order confirmation.

Petco also offers a satisfaction guarantee on pet services. If customers are not fully satisfied with grooming, training, or other services, Petco will refund the full price.

Petco Return policy Window

  • Petco allows returns within 30 days of the initial shipment or purchase date. This provides customers ample time to evaluate products.
  • Returns made 31-60 days after shipment or purchase will receive a full refund in the form of Petco merchandise credit.
  • The return window applies to both online orders and in-store purchases.
  • For online returns, the item must be postmarked within 30 days of the original order date.
  • Pet services like grooming and training are covered by Petco’s satisfaction guarantee with no time limit.

Refund methods at petco

  • Initial 30 days: Returns within the initial 30 days receive a full refund to the original form of payment. This includes returns to a Petco store or mailed returns.
  • 31-60 days: Returns made 31-60 days after purchase receive a full refund in the form of Petco merchandise credit.
  • Original form of payment: In-store returns are refunded to the original payment method. Mailed returns also receive a refund to the original form of payment once received and processed.
  • PayPal returns: For PayPal orders returned in-store, customers can choose the refund payment method. Mailed PayPal returns receive refunds applied back to the PayPal account.
  • Shipping charges: Original shipping fees are non-refundable in both in-store and mailed returns.

Petco Return Policy Exceptions

  • Prescription medications and pharmacy items are non-returnable.
  • Personalized and customized products are non-returnable.
  • Live fish, plants, and invertebrates cannot be returned based on changing one’s mind. Petco does guarantee live arrival.
  • For damaged or defective prescription food items, contact Petco Customer Service for next steps on disposal. Do not return these items through the mail.
  • Special return criteria and procedures apply for flooring products. See Petco’s flooring return policy for details.
  • Return policies for third party smart home devices like Ring security cameras are handled directly through the manufacturer. Petco provides return instructions.

How to Initiate a Petco Return

In-Store Returns

  • Proof of purchase: A receipt or order confirmation is required. An order confirmation can be printed or displayed on a mobile device.
  • Online order details: Log into a Petco account to access store return receipts for online orders. These contain return barcode and details.
  • Return barcode: This barcode makes it easy for store associates to look up order details and process returns.
  • Purchased with PayPal: PayPal orders can be returned in-store for a refund to any payment card.
  • ID required: A valid government-issued photo ID is required for all Petco returns.

Online Returns

  • Online packing slip: Use the return address on the packing slip included with online orders.
  • No packing slip: Send returns to Petco’s online fulfillment center address:
    257 Prospect Plains Road, Ste. B
    Cranbury, NJ 08512
  • Shipping charges: Customers pay return shipping costs for mailed returns.

“Petco is a company that truly values the human-animal bond and strives to enhance the lives of pets and pet owners through its products, services, and philanthropic efforts.” – Dr. Marty Becker, Veterinarian and Author.

Petco aims to provide exceptional products and services for pets and pet lovers. Sebastian agrees that the generous return policy gives customers ample opportunity to receive a full refund on purchases that do not meet expectations. Items can be easily returned within 30 days to a Petco store location with proof of purchase.

By outlining the timeframe, methods, and processes, this guide provides pet parents with clear information on how to initiate returns seamlessly. Feel free to utilize Petco’s return policy to ensure complete satisfaction with your Petco purchases.

FAQs About the Petco Return Policy

Petco accepts returns within 30 days of purchase for a full refund. Returns made 31-60 days after purchase receive a merchandise credit refund.

Yes, items purchased on can be returned to any Petco store location with proof of purchase within 30 days.

You can mail returns to Petco’s online fulfillment center address, listed in the Returns section of their website and in this article.

No, Petco does not refund the original shipping fees paid for online orders. Return shipping costs are paid by the customer.

For PayPal orders returned in-store, customers can choose the refund method. Mailed PayPal returns get refunds applied back to the PayPal account.

Petco requires a valid receipt or online order confirmation to process returns. Non-receipted returns are not accepted.

No, prescription medications and pharmacy items cannot be returned due to safety reasons and regulations. Contact Petco Customer Service regarding defective or damaged medications.

Freshwater fish and plants can only be returned to a Petco store with proof of purchase, a water sample, and within 30 days. Refunds cannot be processed for aquatics through Customer Service.

Petco offers a 100% satisfaction guarantee on pet grooming and other services. Unsatisfied customers can request a full refund with no return time limit.

Petco limits returns to 60 days after purchase. Returns made 31-60 days after purchase receive a merchandise credit rather than original payment method refund.

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