Know the Rules. Return with Confidence
Searchable, readable, and no customer service hold music.
WHAT IS THE RETURN POLICY VAULT?
The Return Policy Vault is an independent resource that breaks down return policies for popular retailers so you can make smarter shopping decisions — before or after you buy.
We translate the fine print into real answers, highlight exceptions and time limits, and explain what to expect when you’re making a return.
No corporate jargon. No guessing. No endless FAQ clicks.
THE DATA ON RETAIL RETURNS
- 96% of consumers say they would shop with a retailer again based on an “easy” or “very easy” return experience
- 66% of consumers review a retailer’s return policy before making a purchase
- 73% of consumers say the returns experience impacts their likelihood to buy from a retailer again.
- 69% of consumers are deterred from buying online by having to pay for return shipping.
- Approximately $761 billion in merchandise was returned to retailers in 2021, accounting for an average of 16.6% of total U.S. retail sales.
WHAT YOU WILL FIND INSIDE
📋 Retailer Policy Summaries
From electronics and fashion to groceries and gift cards — if it has a return policy, we break it down
🔍 Searchable Vault Directory
Quickly find the return rules for your store with filters and tags
🤖 Chatbot Assistant
Ask questions like “Can I return something without a receipt?” and get instant help in the bottom right corner.
💼 Coming Soon: Consumer Tools & Guides
Downloadable escalation templates, return prep checklists, and buyer rights guides
WHAT WE'RE NOT
We are not:
- A retailer
- A customer service line
- A place to send receipts, returns, or complaints
We do not process refunds or contact stores on your behalf — but we do help you understand your options and take the next step confidently.
For more details, read our Start Here page or Contact us
WHY THIS MATTERS
Return policies are intentionally complicated.
Our mission is to make them understandable — and empower shoppers to avoid fees, missed deadlines, and unnecessary stress.
Whether you’re preparing to shop or figuring out how to handle a return gone wrong, we give you the tools to do it on your terms.
HOW WE KEEP IT FREE
This site is supported by readers. Some of the tools we recommend (such as return supplies, shipping services, or purchase protection plans) use affiliate links. If you buy through those links, we may earn a small commission — at no extra cost to you.
STAY UPDATED
More stores, more summaries, more support tools are coming soon.
Want to get notified when we launch our Consumer Rights Toolkit or policy database updates?
Sign up in the form at the bottom of the page.
We don’t spam, and we never sell your data.