Key Takeways:
- Advance Auto Parts offers a 45-day return window for most items
- Returns can be made in-store or by mail for online purchases
- Some items, such as electrical components and clearance items, are non-returnable
- Returns without a receipt may be eligible for store credit
Advance Auto Parts is a leading retailer in the automotive aftermarket industry, providing quality auto parts, accessories, and customer service. As a trusted source for DIY enthusiasts and professional mechanics alike, Advance Auto Parts strives to ensure customer satisfaction through their comprehensive return policy.
Overview of the Advance Auto Parts Return Policy
Advance Auto Parts allows customers to return items within 45 days of purchase, whether bought online or at a physical store. To be eligible for a return, the item must be in its original packaging, unopened, and uninstalled, with all original materials included
- Advance Auto Parts was founded in 1932 and has grown to over 4,000 stores across the United States.
- In 2014, Advance Auto Parts acquired General Parts International, Inc., making it the largest automotive aftermarket parts provider in North America.
- Advance Auto Parts offers free services like battery testing, wiper blade installation, and check engine light scanning at most of their locations.
Advance Auto Return Methods
For in-store purchases, simply bring the item along with the original receipt to any Advance Auto Parts location. Online purchases can be returned in two ways:
- Bring the item to a nearby Advance Auto Parts store with the receipt or order confirmation email
- Ship the item back by mail following the instructions on the website
Advance Auto Parts Return Process
To initiate a return for an online purchase:
- Log in to your Advance Auto Parts account
- Go to Order History and find the return option
- Follow the provided instructions
- Pack the item securely with the packing list included
- Send the package to: Online Order Returns, 1675 U.S. 42 South, Delaware, OH 43015
Note that customers are responsible for return shipping charges when mailing back an item.
Exceptions and Non-Returnable Items
Some items are not eligible for return at Advance Auto Parts, including:
- Clearance items
- Electrical components (e.g., sensors, ignition parts, lighting connectors)
- Fuel system components
- Turbochargers and related parts
Additionally, batteries can only be returned if covered by warranty; otherwise, a return may be possible at the store manager’s discretion
Tips for a Successful Return
To ensure a smooth return process:
- Keep the original packaging and materials
- Include the receipt or order confirmation
- Ensure the item is unopened and uninstalled
- Initiate the return within 45 days of purchase
- As of 2022, Advance Auto Parts operates 4,770 stores and 316 Worldpac branches in the United States, Canada, Puerto Rico, and the U.S. Virgin Islands.
- The company serves both professional installers and do-it-yourself customers.
- Advance Auto Parts’ online sales have grown significantly in recent years, with e-commerce sales increasing 10.7% in 2022.
Competitor Comparison
AutoZone, one of Advance Auto Parts’ main competitors, offers a similar return policy. AutoZone allows returns within 90 days of purchase with a receipt, compared to Advance Auto Parts’ 45-day window.
Both retailers offer refunds to the original payment method and provide store credit for returns without a receipt. However, AutoZone has a more generous time frame, which may be more appealing to customers who need more flexibility.
Ultimately, both companies provide comprehensive return policies designed to ensure customer satisfaction, and the choice between them may come down to personal preference and location convenience.
In my opinion, while AutoZone’s 90-day return window is more generous, Advance Auto Parts’ 45-day policy is still competitive and should be sufficient for most customers’ needs. Advance Auto Parts’ strong focus on customer service, extensive store network, and investments in technology position it well to continue serving the automotive aftermarket industry effectively.
- In March 2023, Advance Auto Parts reported fourth quarter and full year 2022 results, with net sales increasing 3.2% to $2.5 billion in Q4.
- Advance Auto Parts recently announced a supply partnership with Bridgestone, making it the exclusive automotive retailer to carry the Firestone WeatherGrip tire line.
- The company is investing in technology and supply chain optimization to enhance the customer experience and streamline operations
Advance Auto Parts’ return policy offers customers a generous 45-day window to return most items, with options for in-store and mail returns. By understanding the policy details, exceptions, and tips for success, you can ensure a hassle-free return experience. If you have any further questions or need assistance, don’t hesitate to contact Advance Auto Parts’ customer service team
Can I return items without a receipt?
Yes, but you will receive an Advance Auto Parts Merchandise Credit Card instead of a refund
How long do refunds take to process?
Refunds typically take 2-7 business days from when the returned item is received, but it may take longer for the refund to appear in your account
Can gift cards be refunded?
No, gift cards are non-refundable
What if I receive a defective item?
Contact Advance Auto Parts customer service for assistance with defective items
Are there any restocking fees?
Advance Auto Parts does not mention any restocking fees in their return policy
Can I return an item bought with a credit card that is no longer active?
Yes, the refund will be issued as an Advance Auto Parts Merchandise Credit Card
How can I check the status of my return?
You can check your return status by logging into your Advance Auto Parts account and viewing your Order History
