Key takeaways
- Advance Auto Parts offers a 45-day return window for most items, both in-store and online.
- Items must be unopened, uninstalled, and in original packaging with all materials included.
- Proof of purchase (receipt, order confirmation, or packing slip) is required for a refund to the original payment method.
- Returns without a receipt are eligible for store credit at the lowest price in the last 45 days.
- Defective items can be returned within 45 days with proof of purchase; shipping fees are covered for defective returns.
- Online returns can be made in-store or by mail; customers are responsible for return shipping unless the item is defective.
- Refunds are processed within 5–7 business days; original shipping fees are only refunded if the return is due to company error.
- Warranty returns must follow the warranty period stated on the receipt or packaging.
Returning car parts shouldn’t be complicated, especially when you need the right fit for your vehicle. Whether you’re a DIY enthusiast or a professional mechanic, understanding the Advance Auto Parts return policy is essential for a smooth shopping experience.
This comprehensive guide covers everything you need to know about returns, exchanges, refunds, and exceptions—ensuring you’re never left with unwanted or incorrect parts.
What is the Advance Auto Return Policy?
Advance Auto Parts offers a customer-friendly return policy designed to make returns and exchanges straightforward. Most items can be returned within 45 days of purchase, regardless of whether you bought them online or at a physical store. However, there are important conditions, documentation requirements, and exceptions you need to know before heading to the store or shipping your item back.
Standard Return Timeframe
Advance Auto Parts allows returns within 45 days of the original purchase date for most items, whether you bought them in-store or online. This 45-day window is consistent across both channels, giving you ample time to check fitment or change your mind.
- Holiday or Promotional Periods: There is no widely advertised extension for holiday or promotional returns, so the standard 45-day policy generally applies.
- Special Items: Warranty returns may have different timeframes, depending on the product’s warranty terms.
Condition Requirements for Returns
To be eligible for a return, your item must meet these criteria:
- Unopened and Uninstalled: The item must be in its original packaging, unopened, and uninstalled.
- Original Materials: All original materials, manuals, and accessories must be included.
- Unused Condition: Items must not show signs of use or installation.
- Original Packaging: Required for all returns, especially for core returns and warranty claims.
- Defective or Damaged Items: If the item is defective or damaged, it can be returned within 45 days with the original receipt. Advance Auto Parts covers return shipping for defective items.
Exceptions:
- Slightly used or damaged items (not caused by shipping or manufacturer defect) are generally not accepted for return.
- Store managers may exercise discretion in rare cases, but this is not guaranteed.
In 2018, Advance Auto announced a strategic partnership with Walmart, integrating auto parts into Walmart’s online platform to boost e-commerce reach.
Proof of Purchase: What You Need
Accepted Forms of Proof:
- Original Receipt: Strongly recommended for all returns and required for refunds to the original payment method.
- Order Confirmation Email: Accepted for online purchases returned in-store or by mail.
- Packing Slip or Shipping Invoice: Can be used for online returns.
- Loyalty Program Account (Speed Perks): If you used your Speed Perks account, staff can sometimes look up your transaction using your account details.
- Gift Receipt: Allows returns for store credit.
No Proof of Purchase?
You may still return an item in original condition, but you will receive a merchandise credit at the lowest selling price in the past 45 days instead of a refund. No cash refunds are given without proof of purchase.
Non-Returnable and Final Sale Items
Advance Auto Parts has a detailed list of items that are non-returnable under any circumstances, except when defective out of the box:
- Electrical/Electronic Components: Sensors, ignition modules, lighting connectors, engine computers, voltage regulators, switches, etc.
- Fuel System Components: Fuel pumps, turbochargers, throttle bodies, smog pumps, vacuum pumps
- Clearance and “As Is” Merchandise: Final sale, no returns
- Opened Gaskets and Certain Accessories: Non-returnable once opened
- Special Orders/Commercial Tools: May be subject to a restocking fee or denied return
- Personalized or Custom Items: Not returnable
Exceptions:
Defective items in these categories may be eligible for warranty replacement, but not for standard returns.
How to Start a Return at Advance Auto Parts
In-Store Purchases
- Bring the item in original packaging and condition.
- Bring your receipt or proof of purchase.
- Present a valid photo ID if requested.
- Refund is processed to the original payment method, or store credit is issued if no receipt is available.
Online Purchases
Option 1: Return In-Store
- Bring the item, order confirmation, and ID to any Advance Auto Parts store.
Option 2: Return by Mail
- Log in to your Advance Auto Parts account.
- Go to “Order History” and select the item to return.
- Follow the instructions to print a return shipping label.
- Pack the item securely with all original materials and packing slip.
- Ship to:
Online Order Returns,
1675 U.S. 42 South,
Delaware, OH 43015.
Return Shipping:
- Customer pays for return shipping unless the item is defective or the return is due to a warehouse error.
Refund Process and Timelines
- Refund Method: Refunds are issued to the original payment method if you provide proof of purchase. Returns without proof receive store credit.
- Refund Timeline: Most refunds are processed within 5–7 business days after the return is accepted.
- Shipping Fees: Original shipping fees are only refunded if the return is due to a company error or defective product.
- Potential Delays: Refunds may take longer depending on your bank or payment method. Contact your financial institution if you don’t see the refund after 7 days.
“Advance Auto Parts plays a critical role in keeping Americans moving. Our goal is to be the trusted partner for professional and DIY customers alike.”
– Tom Greco, former CEO of Advance Auto Parts
Advance Auto Parts’ 45-day return policy is designed for customer convenience, whether you shop in-store or online. By keeping your items in original condition, retaining your proof of purchase, and understanding the exceptions, you can enjoy a hassle-free return experience. If you ever encounter issues, reach out to customer service for support. For more tips on auto parts shopping, check out our DIY Car Maintenance Guide and Choosing the Right Auto Parts for Your Vehicle.
Advance Auto Return policy FAQs
What is the Advance Auto Parts return window?
You have 45 days from the purchase date to return most items.
Can I return an item without a receipt?
Yes, but you will receive store credit at the lowest selling price in the last 45 days.
Are any items non-returnable?
Yes. Electrical components, clearance items, opened gaskets, and special orders are non-returnable.
How do I return an online purchase?
Return it in-store with your order confirmation or by mail following the online instructions.
Who pays for return shipping on online orders?
The customer pays unless the item is defective or the return is due to a company error.
How long does it take to get a refund?
Refunds are typically processed within 5–7 business days after the return is accepted.
Can I return to any Advance Auto Parts store?
Yes, returns can be processed at any store nationwide.
What if I received a defective or damaged item?
Return it within 45 days with your receipt; shipping fees are covered for defective returns.
Is my original shipping fee refundable?
Only if the return is due to an error by Advance Auto Parts or the item is defective.
What proof of purchase is accepted?
Original receipt, order confirmation email, packing slip, or loyalty account lookup.