Key Takeways:
- Kohl’s accepts most returns up to 180 days after the original purchase date, with or without a receipt.
- Premium electronics and watches must be returned within 30 days with original packaging and a valid receipt or account lookup.
- Customers can return items purchased online at any Kohl’s store or by mail.
- Kohl’s does not provide return shipping labels for mail returns.
Kohl’s is a leading department store chain, offering a wide range of products from clothing and accessories to home goods and electronics. The company’s commitment to customer satisfaction is evident in its industry-leading return policy, which allows customers to shop with confidence.
Overview of the Kohl's Return Policy
Kohl’s return policy is designed to make the return process as easy and convenient as possible for customers. Most items can be returned up to 180 days after the original purchase date, with or without a receipt. However, there are some exceptions for premium electronics, watches, and beauty products, which have a shorter return window and may require original packaging and a valid receipt.
- Kohl’s was founded in 1962 and has grown to over 1,100 stores across the United States.
- Kohl’s is known for its Kohl’s Cash program, which rewards customers with $10 for every $50 spent during promotional periods.
- In 2020, Kohl’s partnered with Amazon to accept Amazon returns at all Kohl’s stores, making it even more convenient for customers to return online purchases.
Kohl's Return Methods
Customers have two options for returning items purchased from Kohl’s:
In-store returns: Bring the item(s) and the original receipt or packing slip to any Kohl’s store. If you don’t have a receipt, Kohl’s can look up your purchase using your Kohl’s Charge or other credit card.
Mail returns: Fill out the return form included with your shipment and pack the merchandise in a sturdy box. Send the package to the provided return center address. Note that Kohl’s does not provide return shipping labels, so customers are responsible for any postage costs.
Exceptions and Non-Returnable Items
While Kohl’s return policy is generally very lenient, there are a few exceptions:
- Premium electronics and watches must be returned within 30 days of purchase with original packaging and a valid receipt or account lookup.
- Beauty products must be returned within 60 days of purchase, in new or gently used condition, with a valid receipt or account lookup.
- Final sale items cannot be returned.
Tips for a Successful Return
To ensure a smooth return process, follow these tips:
- Keep your receipts or packing slips for easier returns.
- Return items within the specified time frame.
- Ensure items are in new or gently used condition, with all original packaging and tags attached.
- Consider returning online purchases in-store to avoid paying for return shipping.
- Kohl’s operates over 1,100 stores in 49 states.
- In 2020, Kohl’s net sales were $15.96 billion, down from $19.97 billion in 2019 due to the impact of the COVID-19 pandemic.
- Kohl’s employs approximately 110,000 associates.
Competitor Comparison
One of Kohl’s main competitors is Macy’s. While both retailers offer similar products and have generous return policies, there are some differences:
- Macy’s allows returns within 90 days of purchase, compared to Kohl’s 180-day return window.
- Macy’s provides free return shipping for online purchases, while Kohl’s customers are responsible for return shipping costs.
- Kohl’s offers Kohl’s Cash and Kohl’s Rewards, while Macy’s has a Star Rewards loyalty program.
In my opinion, Kohl’s has a slight edge over Macy’s in terms of its return policy, given the longer return window and the convenience of in-store returns for online purchases. However, Macy’s free return shipping for online orders is a notable advantage. Ultimately, both retailers offer strong return policies that prioritize customer satisfaction
- Kohl’s recently announced plans to expand its partnership with Sephora, bringing Sephora beauty products to 850 Kohl’s stores by 2023.
- In 2021, Kohl’s launched a new loyalty program called Kohl’s Rewards, which allows customers to earn 5% Kohl’s Cash on every purchase.
- Kohl’s has been investing in its online presence, with digital sales increasing by 22% in the fourth quarter of 2020.
Kohl’s return policy is designed to make shopping and returning items as easy and stress-free as possible. By understanding the policy’s details, exceptions, and best practices, you can ensure a smooth return process and enjoy the benefits of Kohl’s customer-centric approach to retail.
Can I return items without a receipt?
Yes, in most cases, Kohl’s can look up your purchase using your Kohl’s Charge or credit card.
How long do I have to return an item?
Most items can be returned within 180 days of purchase, but some exceptions apply for premium electronics, watches, and beauty products.
Can I return an online purchase in-store?
Yes, you can return Kohls.com purchases at any Kohl’s store.
Does Kohl's provide return shipping labels for mail returns?
No, customers are responsible for return shipping costs when returning items by mail.
What if my item is damaged or defective?
Contact Kohl’s Customer Service for assistance with damaged or defective items.
Can I return final sale items?
No, final sale items cannot be returned.
How long does it take to receive a refund for a returned item?
Refunds are typically processed within 7-10 business days after the return is received and processed.
