Shopping at Kohl’s offers great deals—but not every purchase is a perfect fit. Whether it’s clothes, makeup, or electronics, knowing the 2025 Kohl’s return policy can save you time and help you get the refund or exchange you deserve. This guide covers everything from return windows and condition rules to shipping fees, special categories, and gift returns.
Key takeaways
- Most items can be returned within 90 days; 120 days with a Kohl’s Card.
- Premium electronics and watches: 30-day return window with packaging and receipt.
- Beauty and Sephora items: 60 days, must be new or gently used.
What is the Kohl's Return Policy?
Standard Return Timeframes
Kohl’s is known for its customer-friendly return policy, but the return window varies depending on what you bought and how you paid:
Most Items:
- 90 days from the date of purchase for standard transactions.
- 120 days if you paid with a Kohl’s Card.
Premium Electronics & Watches:
- 30 days with original packaging and receipt.
Beauty and Sephora at Kohl’s Products:
- 60 days in new or gently used condition.
Gift Registry Items:
- 365 days with a gift receipt or original receipt.
Holiday Purchases:
- Electronics, watches, and Sephora items purchased after November 1 can be returned through January 31 of the following year.
Note: The return window is calculated from the purchase date, not the delivery date.
Item Condition Requirements
To ensure a successful return, items must generally meet these condition requirements:
Apparel, Accessories, Home Goods:
Unworn, unwashed, and with original tags attached.
Electronics & Watches:
Must include all original packaging, accessories, and the receipt.
Beauty Products (including Sephora at Kohl’s):
Must be new or gently used (opened but not excessively used).
Gift Registry Items:
Must be unused and accompanied by a gift or original receipt.
Damaged or Defective Items:
If you receive a damaged or defective item, contact Kohl’s customer service immediately for guidance.
Exceptions:
Some slightly used items (especially beauty) may be accepted, but heavily used, damaged (not due to shipping), or altered items are typically not eligible for return.
In 2021, Kohl’s launched a major partnership with Sephora, transforming hundreds of store sections into “Sephora at Kohl’s” beauty destinations.
Proof of Purchase: What You Need
Kohl’s offers flexibility with proof of purchase but having documentation speeds up the process:
Accepted Proofs:
- Original receipt (paper or digital)
- Order confirmation email (printed or digital)
- Packing slip or shipping invoice
- Gift receipt
- Kohl’s Rewards or Kohl’s Card account lookup
No Receipt?
- Kohl’s can often look up your purchase using your credit card, Kohl’s Card, or rewards account.
- If no proof can be found, you may receive store credit at the item’s lowest sale price.
Gift Returns:
- Present the gift receipt for an even exchange or store credit.
Online vs. In-Store Returns
In-Store Returns
What can be returned?
- Both online and in-store purchases.
How?
- Bring your item(s) and proof of purchase to any Kohl’s customer service desk.
Benefits:
- Fastest refund processing.
- No return shipping costs.
- Exchanges can be completed on the spot (except for online exclusives).
Online Returns (By Mail)
What can be returned?
- Only items purchased from Kohls.com.
How?
- Log into your Kohls.com account, print your order invoice and return form, pack items securely, and ship to the Kohl’s Return Center.
Costs:
- Return shipping is not covered by Kohl’s except for defective or incorrect items.
Processing Time:
- Up to 30 days for refund after Kohl’s receives your package.
Special Services
Return Drop at Kohl’s:
- Drop off returns from select partner brands (Carhartt, Hanes, Levi’s, and more) using a QR code—no box or label needed.
Important:
Store purchases cannot be returned by mail; they must be returned in-store.
How to Start a Kohl's Return
In-Store Return
- Gather your item(s) and proof of purchase.
- Visit any Kohl’s location and head to the customer service desk.
- Present your item(s) and receipt/order confirmation.
- Receive your refund or exchange on the spot.
Online Return (Mail)
- Log into your Kohls.com account and print your order invoice.
- Complete the return form included with your shipment (or print a new one).
- Pack the item(s) securely with all original tags and packaging.
- Include the return form and invoice in the package.
- Ship to:
Kohl’s Return Center, 3550 Salzman Road, Middletown, OH 45044-9401. - Pay for return shipping unless the item is defective or a Certified Partner product (which may include a prepaid label).
Return Drop @ Kohl’s (For Partner Brands)
- Initiate the return through the original brand’s portal.
- Select “Kohl’s Drop Off” to receive a QR code.
- Bring the item and QR code to any Kohl’s store—no box or label needed.
Kohl's Refund Policy
Refund Methods:
- Original payment method (credit/debit card, Kohl’s Card)
- Store credit (for non-receipted or gift returns)
- Cash or corporate refund (for check purchases)
Timeframes:
- In-Store Returns:
- Credit/debit refunds: Up to 7 days.
- Cash/check refunds: Immediate or up to 7 days.
Mail Returns:
- Up to 30 days after Kohl’s receives your package.
Store Credit:
- Issued immediately in-store.
Shipping Fees:
- Not refunded unless the item is defective or incorrect.
Kohl’s Cash and Rewards:
- If you used Kohl’s Cash or rewards on a returned item, the value is typically reissued as store credit.
“Kohl’s has always stood for value, convenience, and a sense of community. Our job is to keep evolving with our customers.”
– Michelle Gass, former CEO of Kohl’s
Return Policy Full Breakdown
- Most items can be returned within 90 days; 120 days with a Kohl’s Card.
- Premium electronics and watches: 30-day return window with packaging and receipt.
- Beauty and Sephora items: 60 days, must be new or gently used.
- Store purchases must be returned in-store; online purchases can be returned in-store or by mail.
- Some items are final sale and not eligible for return, including beverages, opened breast pumps, and certain clearance items.
- Proof of purchase is flexible—receipts, packing slips, order confirmations, or account lookups are accepted.
- No receipt? Returns may be processed for store credit at the lowest sale price.
- Gift returns with a gift receipt receive store credit or exchange.
- Return Drop @ Kohl’s allows packageless, label-free returns for select partner brands.
- Refunds are processed to the original payment method or as store credit.
- Return shipping costs are not refunded unless the item is defective.
- Refunds for in-store returns are faster than mail returns.
- Holiday purchases may have extended return windows.
- Kohl’s may refuse or limit returns at its discretion and may require ID.
- Damaged or defective items should be reported to customer service immediately.
- Exchanges are easiest in-store; online exclusives may not be exchangeable in-store.
Kohl's Return policy FAQs
What is the Kohl's standard return window for most items in 2025?
Most items: 90 days; Kohl’s Card purchases: 120 days; electronics: 30 days; beauty: 60 days; registry: 365 days.
Can you return Kohl’s.com orders at a physical Kohl’s store?
Yes, online purchases can be returned at any Kohl’s location.
Can I return items to Kohl’s without a receipt or packing slip?
Kohl’s can look up your purchase or issue store credit if no proof is found.
Will Kohl’s refund shipping charges on returned online purchases?
No, unless the item is defective or incorrect.
Which items are final sale or non-returnable at Kohl’s?
Beverages, opened breast pumps, “final sale” beauty items, personalized items, and gift cards.
What is the Kohl’s return policy for gifts or gift receipts?
Bring the item and gift receipt to a store for store credit or exchange.
Does Kohl’s allow exchanges through the mail for online purchases?
No, exchanges must be done in-store.
How long does Kohl’s take to process a refund after a return?
In-store: up to 7 days; mail: up to 30 days after receipt.
How does Kohl’s handle returns for damaged or defective items?
Contact Kohl’s customer service immediately for assistance.
Can I return products to Kohl’s without the original packaging?
Yes, for electronics and watches; recommended for all items but not always required.