Key takeaways
- Most products can be returned within 30 days; key electronics (computers, CPUs, motherboards, etc.) have a 15-day window.
- Insider account members receive an extra 14 days for returns on all items.
- Proof of purchase is required, but Micro Center can look up purchases made with an account.
- In-store and online returns have similar policies, but online orders can also be returned by mail.
- Certain items, including opened software, digital downloads, and clearance items, are final sale.
- Refunds are issued to the original payment method or as store credit/gift card.
- Online Return Check-In speeds up the in-store process for account holders.
- Returns without proof of purchase may be denied or refunded at the lowest price as store credit.
Shopping at Micro Center means access to a vast selection of tech products and electronics. But what if your purchase doesn’t meet your expectations? Understanding the Micro Center return policy is essential for a smooth and stress-free shopping experience.
This comprehensive guide covers everything you need to know: return windows, item conditions, proof of purchase, online versus in-store returns, non-returnable items, refund timelines, and more. Whether you’re a first-time buyer or a loyal customer, this article will help you navigate every aspect of Micro Center’s return process with confidence.
What is the Micro Center Return Policy?
Micro Center offers a satisfaction guarantee on every product, but the return window varies depending on what you buy:
Most products: 30 days standard return window, +14 days extension with Insider Account, includes accessories and peripherals.
Desktop/laptop computers, tablets, processors, motherboards, drones, digital cameras, camera lenses, projectors, cell phones, 3D printers, 3D scanners, VR headsets, headphones, AirPods, earbuds, over-the-ear products, select game simulator accessories: 15 days standard return window, +14 days extension with Insider Account, strictly enforced.
Software (unopened/unactivated): 15 days standard return window, not applicable for Insider Account extension, opened/activated software is not returnable.
Opened/activated software, digital downloads: Non-returnable, not applicable for Insider Account extension, final sale.
Clearance, personalized, or special order items: Non-returnable, not applicable for Insider Account extension, final sale.
Holiday or promotional periods: Micro Center occasionally extends return windows during holidays or special promotions. Always check your receipt or online account for your specific return date.
Insider Account Members: If you have a Micro Center account, you receive an additional 14 days on all returns, making it 44 days for most items and 29 days for restricted items.
Item Condition Requirements for Returns
To ensure a successful return, your item must meet these requirements:
- Undamaged and in original condition: Items must be free of damage, excessive wear, or misuse.
- All accessories and packaging included: Return all cords, cables, manuals, inserts, and the original box or packaging.
- UPC and serial numbers intact: The product’s UPC and serial numbers must match the original purchase.
- Opened items: Opened items can usually be returned if they are undamaged and include all original components. Some products (like software or digital downloads) are exceptions.
- Defective products: If your item is defective within the return window, Micro Center will offer a full refund, replacement, or repair.
- Missing parts or packaging: Returns missing essential components may be denied or subject to a restocking fee.
Microcenter was founded in 1979 and is headquartered in Hilliard, Ohio and is the largest computer and electronics retailer in the U.S., with over 25 stores across the country.
Proof of Purchase: What You Need
Micro Center offers flexibility with proof of purchase, but the process is smoother with proper documentation:
- Original receipt: Strongly preferred for all returns.
- Order confirmation email (printed or digital): Accepted for online purchases.
- Shipping invoice/packing slip: Accepted for shipped orders.
- Gift receipt: Refund issued as a Micro Center gift card.
- Micro Center Account: If you used your account at purchase, staff can look up your order.
- No proof of purchase: Returns without proof may be denied or refunded at the lowest recent sale price as store credit, subject to manager approval.
Final Sale and Non-Returnable Items
Certain items are always final sale and cannot be returned or exchanged:
- Opened or activated software
- Digital downloads
- Clearance merchandise
- Personalized items (custom orders, engraved products)
- Special order items
- Intimates, swimwear, and select accessories (when applicable)
- Opened consumables (e.g., printer ink, batteries)
- Any item marked “Final Sale” at purchase
Exception:
If a final sale item is defective out of the box, Micro Center may offer an exchange or store credit at their discretion.
How to Start a Return at Micro Center
In-Store Returns
- Gather your item, all accessories, original packaging, and proof of purchase.
- Visit any Micro Center location and go to the returns counter.
- Provide your receipt, order confirmation, or account information.
- Staff will inspect your item and process your refund or exchange on the spot.
Online Return Check-In (for Account Members)
- Sign in to your Micro Center account.
- Go to the Orders tab and select the item to return.
- Complete a brief online questionnaire about your return.
- Receive a QR code to present at the store for a faster return process.
Returns by Mail (for Online Orders)
- Contact Micro Center via live chat to request an RMA.
- Follow the emailed instructions, including the RMA number and shipping address.
- Pack the item securely with all original components and packaging.
- Ship the item prepaid (unless defective/damaged).
- Wait for confirmation and refund processing (can take up to two weeks).
Refund Methods and Timelines
- Original payment method: Refunds are credited back to your original form of payment (credit/debit card, PayPal, etc.).
- Gift returns: Refunded as a Micro Center gift card.
- Check refunds: May take up to 14 business days to process.
- Credit card refunds: Typically processed within 5 business days.
- Store credit: Issued immediately for eligible returns without proof of purchase.
- Shipping fees: Non-refundable except for defective or damaged items.
- Refund delays: May occur if the original payment method is unavailable or during peak periods.
“Microcenter is a leader in the technology industry, offering the latest products at great prices. I’m proud to be associated with them.” – Bill Gates
Understanding the Micro Center return policy empowers you to shop with confidence. Whether you’re returning a laptop, exchanging a defective accessory, or seeking a refund for an online order, following the guidelines above ensures a smooth process. For the fastest service, keep your proof of purchase, return items in original condition, and use your Micro Center account for extended benefits. If you have questions or unique circumstances, Micro Center’s customer support and in-store staff are ready to help.
Micro Center Return policy FAQs
What is Micro Center’s standard return window?
Most products can be returned within 30 days; select electronics have a 15-day window.
Do I need a receipt to return an item?
A receipt is preferred, but purchases made with a Micro Center account can be looked up.
Can I return opened items?
Yes, as long as they are undamaged and include all original components. Exceptions apply to software and digital downloads.
How do I return an online order?
Initiate a return through your account or live chat, then follow the RMA instructions for mail-in or in-store return.
Are shipping fees refundable?
No, unless the item is defective or damaged in transit.
What items are non-returnable?
Opened/activated software, digital downloads, clearance items, personalized items, and certain accessories.
How long does it take to get a refund?
Credit card refunds take up to 5 business days; check refunds up to 14 business days.
Can I return a gift?
Yes, with a gift receipt. Refunds are issued as a Micro Center gift card.
What if I lost my proof of purchase?
Returns may be denied or refunded at the lowest recent price as store credit, subject to manager approval.
Does Micro Center extend return windows during holidays?
Yes, during certain periods. Always check your receipt or account for your specific return date.