Key takeaways
- Office Depot offers a 90-day return window for most office supplies.
- Electronics and furniture have a 14-day return period.
- Ink and toner must be returned unopened within 30 days.
- Office Depot/OfficeMax brand products (excluding ink/toner) can be returned anytime.
- Technology products cannot be returned without a receipt.
- Free return shipping labels are provided for most online returns.
- Refunds are processed using the original payment method or as a Return Card.
- Refunds typically appear within 3–5 business days.
Returning a product shouldn’t be stressful. Whether you bought office supplies, electronics, or furniture at Office Depot, knowing the ins and outs of their return policy can save you time and frustration.
This comprehensive guide covers everything you need to know about the Office Depot return policy, including return windows, item condition requirements, proof of purchase, exceptions, refund timelines, and step-by-step instructions for both in-store and online returns. By the end of this article, you’ll be equipped to handle any return scenario with confidence.
What is the Office Depot Return Policy?
- Office Supplies: 90 days return window, must be unopened and in original packaging.
- Ink & Toner: 30 days return window, must be unopened and in original packaging.
- Technology & Electronics: 14 days return window, must be in like-new condition with all original packaging.
- Furniture: 14 days return window, must be unassembled and in original packaging.
- Software, CDs, DVDs, Video Games: 14 days return window, unopened only; opened can be exchanged for the same item.
- Office Depot/OfficeMax Brand Items (excluding ink & toner): Anytime return window, full refund or exchange at any time.
- Gift Cards, Prepaid, Phone Cards: Not returnable.
- Cleaning, Breakroom, Safety Items (including PPE, COVID kits, etc.): Not returnable.
- Custom/Special Order Items: Not returnable unless damaged.
Holiday and Promotional Returns:
Office Depot may extend return windows during holidays or special promotions. Always check your receipt or the website for specific details during these periods.
Item Condition Requirements for Returns
To qualify for a refund or exchange, items must meet specific condition requirements:
- Unopened and Original Packaging: Most items, especially ink, toner, and office supplies, must be unopened and in their original packaging.
- Like-New Condition: Electronics must be returned in like-new condition with all accessories, manuals, and packaging (including UPC codes).
- Unassembled Furniture: Furniture must be unassembled and include all original parts, packaging, and manuals.
- Software, CDs, DVDs, Video Games: Must be unopened for a refund. Opened items can only be exchanged for the identical item.
- Defective Items: Opened electronics that are defective can be returned or exchanged within 14 days, provided all components and packaging are included. Opened ink and toner can only be exchanged if defective, not refunded.
Office Depot was founded in 1986 and is now headquartered in Boca Raton, Florida and operates over 2,000 stores in 55 countries around the world.
Accepted Proof of Purchase
Proof of purchase is essential for most returns. Office Depot accepts several forms:
- Original Receipt: The preferred proof for all returns.
- eReceipt or Order Confirmation Email: Accepted for online and in-store purchases.
- Packing Slip or Shipping Invoice: Valid for online orders.
- Gift Receipt: Returns with a gift receipt are refunded via a Return Card.
- Loyalty Program Account: Purchases made using a rewards account can often be verified in-store.
- No Receipt: Returns without proof of purchase require valid government ID. Technology products cannot be returned without a receipt. Other items may be refunded as a Return Card for the lowest price in the last 90 days.
Final Sale and Non-Returnable Items
Certain items are not eligible for return or exchange under any circumstances:
- Gift cards, prepaid cards, and phone cards
- Cleaning, breakroom, safety, and facility items (including PPE, masks, gloves, thermometers, COVID test kits)
- Downloadable software
- Special order or custom-made items (unless damaged upon receipt)
- Tech services (subject to separate terms and conditions)
Defective Final Sale Items:
If a final sale item is defective, contact customer service for guidance. Some exceptions may apply, especially if the item was damaged upon delivery.
How to Start an Office Depot Return
In-Store Returns
- Bring the item(s) and proof of purchase to any Office Depot or OfficeMax location within the return window.
- Present your receipt, eReceipt, or order confirmation to the cashier.
- If you do not have a receipt, provide a valid government-issued ID.
- The cashier will process your refund or exchange according to the policy.
Online/Mail Returns
- Log in to your Office Depot account on the website or mobile app.
- Go to Order History and select the order you wish to return.
- Click “Return” and select the item(s) to return.
- Print the free return shipping label.
- Package the item securely with all original materials and documentation.
- Drop the package at any carrier location.
- Track your return status online.
Returns for Online Orders Picked Up In-Store:
These can be returned in-store by following the same process as regular in-store purchases.
Refund Processing: Methods and Timelines
Refunds are typically issued using the original payment method. Here’s what to expect:
- Cash or Check (over 10 days old): Refunded in cash.
- Check (less than 10 days old) or Gift Card: Refunded via Office Depot Return Card, received in 3–4 weeks.
- Credit/Debit Card: Refunded to the card used for purchase, usually within 3–5 business days.
- PayPal: See PayPal’s refund policies for details.
- Rewards Certificate: Refunded by check within 3–4 weeks.
- No Receipt: Refunded as a Return Card for the lowest price in the last 90 days.
- Shipping Fees: Original shipping fees are typically non-refundable unless the return is due to an Office Depot error or a defective item.
Delays:
Refund processing may be delayed during peak periods or if additional verification is required.
“Office Depot is a leader in the office supply industry, offering innovative products and great customer service. I am proud to be associated with them.” – Mark Cuban
Understanding the Office Depot return policy helps you shop with confidence. By following the guidelines outlined above, you can ensure a smooth and efficient return process for any purchase. Remember to keep your receipts, save original packaging, and act within the specified timeframes. If you have questions or need assistance, Office Depot’s customer service team is ready to help. Share your experiences or questions in the comments below, and don’t forget to subscribe for more tips on smart shopping!
Office Depot Return policy FAQs
How long do I have to return an item to Office Depot?
Most office supplies can be returned within 90 days. Electronics and furniture have a 14-day window, while ink and toner must be returned within 30 days.
Can I return an item without a receipt?
Yes, but you must provide valid government-issued ID. Technology products cannot be returned without a receipt.
Are there any items that cannot be returned?
Yes, gift cards, prepaid cards, PPE, cleaning supplies, and custom orders are non-returnable.
How do I return an online purchase?
Log in to your account, select the order, print a free return label, and ship the item back.
Will I get my shipping fees refunded?
Shipping fees are generally non-refundable unless the return is due to an Office Depot error or a defective product.
How are refunds issued?
Refunds are processed to the original payment method or as a Return Card if no receipt is provided.
Can I return opened electronics?
Yes, if they are defective and within the 14-day window, with all original packaging and accessories.
What if I received a gift from a Classroom Wish List?
Present the delivery confirmation email in-store to receive a Return Card for the purchase amount.
How long does it take to receive my refund?
Refunds typically appear within 3–5 business days, but may take longer for checks or Return Cards.
Can I return Office Depot brand products at any time?
Yes, except for ink and toner, which must be returned unopened within 30 days.