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Staples Return Policy: Navigating the Maze [2024]

Sometimes we find ourselves with an office supply or piece of tech that just doesn’t quite fit our needs. But fear not, the Staples Return Policy is here to save the day! In this article, we’ll delve deep into the world of returns, exchanges, and refunds at Staples, providing you with all the information you need to navigate the process like a pro. So, buckle up buckaroos and let’s get started!

Staples Return Policy Overview

Office Supplies: Generally, office supplies can be returned within 30 days for a full refund, as long as they’re in new condition with original packaging and accessories.

Electronics and Furniture: Most electronics and furniture items also have a 30-day return window. Just make sure they’re in new condition, unopened, and with all original packaging and accessories.

Exceptions and Exclusions: Some items, like software, custom-printed products, and ink cartridges, have unique return policies, which we’ll discuss in more detail later.

The Staples Rewards Advantage

Premier Members: If you’re a Staples Premier Rewards member, you’ll enjoy a generous 60-day return window on most items.

Teacher Rewards: Teachers enrolled in the Staples Teacher Rewards program also benefit from a 60-day return window.

Staples Refund Details

Original Form of Payment: Refunds will typically be issued to your original form of payment, with some exceptions for gift cards and store credits.

Gift Cards and Store Credits: If you used a gift card or store credit, you’ll receive a refund in the form of a new gift card or store credit.

Returning Items Without a Receipt

Store Credit or Exchange: If you don’t have a receipt, Staples may still offer you store credit or an exchange, depending on the item and its condition. Keep in mind, the value of the store credit may be based on the lowest selling price of the item within the past 90 days.

Proof of Purchase: If you’ve lost your receipt, there are a few other ways to prove your purchase:

Credit Card Transactions: Staples can look up your purchase using the credit card you used for the transaction.

Staples Rewards Account: If you’re a Staples Rewards member, your purchase history is saved under your account, making it easy for the store to verify your purchase.

Staples Return Policy: Special Cases and Exceptions

Software, CDs, and DVDs: Unopened software, CDs, and DVDs can be returned within 30 days. Opened items can only be exchanged for the same product.

Custom-Printed and Promotional Products: Custom-printed products, including promotional materials, are typically non-returnable, unless there’s an issue with the quality or accuracy of the print job.

Ink and Toner Cartridges: Unopened ink and toner cartridges can be returned within 30 days. However, opened cartridges are not eligible for return or exchange.

Downloadable Software: Downloadable software cannot be returned or refunded, so be sure to double-check your purchase before finalizing it.

Frequently Asked Questions (FAQs)

Q. Can I return an item without the original packaging?
A. While it’s always best to have the original packaging, Staples may still accept a return without it. Just ensure the item is in new condition with all included accessories.

Q. What if I’ve lost my receipt?
A. If you’ve lost your receipt, Staples may be able to look up your purchase using your credit card or Staples Rewards account. Alternatively, they might offer you store credit or an exchange.

Q. How long does it take to receive my refund?
A. Refunds are typically processed within 7-10 business days, but it may take longer for the refund to appear on your credit card statement.

Q. Can I return an item that was a gift?
A. Yes, you can return a gift, but you’ll need the gift receipt or order number. Refunds for gifts are usually issued as a Staples gift card or store credit.


Now that you’re well-versed in the Staples Return Policy, you can confidently make purchases, knowing you have options if things don’t work out. By understanding the ins and outs of the policy, you’ll be better prepared to navigate any bumps in the road and ensure a smooth and hassle-free return experience.

Did You Know?

In 1996, to celebrate the opening of its 500th store, Staples held a record-breaking ribbon-cutting ceremony. The ribbon used in the event measured an astonishing 1.5 miles long, setting a new world record.


“Staples has managed to evolve with the changing needs of businesses and consumers, proving that they are more than just an office supply store. They’re an essential resource for businesses of all sizes.”-Mark Cuban, Entrepreneur and Investor

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