Key takeaways
- Saks Fifth Avenue allows returns within 30 days for most items, provided they are unworn, unwashed, and have all original tags and packaging.
- Proof of purchase is mandatory for all returns, including receipts, order confirmations, or packing slips
- Online returns incur a $9.95 shipping fee per package; in-store returns are free.
- Final sale, personalized, and hygiene-sensitive items cannot be returned or exchanged.
- Refunds are typically processed within 10–30 days, but delays are possible, especially during busy periods
Shopping at Saks Fifth Avenue promises luxury and quality, but what happens if your purchase isn’t quite right? Whether you’re a seasoned Saks customer or a first-time shopper, understanding the Saks Fifth Avenue return policy is essential for a stress-free experience.
This guide covers every detail you need to know about returning items to Saks in 2025, including return windows, item conditions, proof of purchase, in-store vs. online returns, final sale exclusions, refund timelines, and more. We’ll also answer the most frequently asked questions, provide actionable key takeaways, and suggest helpful products to streamline your return process.
What is the Saks Fifth Avenue Return Policy?
Saks Fifth Avenue offers a return policy designed to balance customer satisfaction with merchandise integrity. Here’s what you need to know:
Standard Return Timeframe
- General Window: Most items are eligible for return within 30 days of delivery or purchase.
- Holiday & Promotional Periods: Saks may extend the return window during special promotions or holidays, but always check your order confirmation or the product page for specifics.
Product Categories: The 30-day window generally applies to apparel, accessories, shoes, and most other merchandise. Some categories, like jewelry, may have the same or slightly shorter return windows.
Condition Requirements for Returns
- Unworn & Unused: Items must be unworn, unwashed, unaltered, and in a saleable condition.
- Original Tags & Packaging: All original tags, labels, and packaging must be intact. Shoes must be returned in their original box.
- Hygiene Seals: Intimates, swimwear, and similar items must have hygiene seals and all original labels attached.
- No Damage or Signs of Use: Returns showing stains, wear, or damage will be rejected.
- Defective Items: If your item is defective or incorrect, contact Saks customer service immediately for resolution.
Saks Fifth Avenue was the first department store to use escalators. In 1924, the store installed the first escalators in the world, which quickly became a popular attraction for shoppers. The flagship Saks Fifth Avenue store in New York City has a secret apartment on the 10th floor that was once used by the store’s president. The apartment is now used for special events and VIP customers.
Proof of Purchase Requirements
- Original Receipt: Strongly preferred for all returns, both in-store and online.
- Order Confirmation Email: Acceptable for online returns; print or show digitally.
- Packing Slip/Invoice: Also accepted as proof of purchase.
- Gift Receipt: Required for gift returns; refunds are typically issued as store credit or gift card.
- Loyalty Account Purchases: Purchases linked to your Saks account can often be verified by customer service.
- No Proof: Returns without proof of purchase are generally not accepted.
Final Sale and Non-Returnable Items
Certain items are final sale and cannot be returned or exchanged under any circumstances, including:
- Items marked “Final Sale” on the product page or order confirmation
- Monogrammed or personalized items
- Opened face and body products
- Used or unsealed underwear, swimwear, or face coverings
- Pierced jewelry with broken seals
- Gourmet food products
- Clearance merchandise (if labeled as final sale)
Exception: Defective items may still be eligible for return or exchange, even if marked final sale.
How to Start a Saks Return
In-Store Returns
- Bring the item(s) and original receipt to any Saks Fifth Avenue store.
- Items must be unworn, undamaged, and have all original tags and packaging.
- A Style Advisor will process your return or exchange.
- Refunds are issued to the original payment method or as store credit (for gifts).
Online Returns
- Visit the Saks Fifth Avenue returns portal.
- Enter your order number and email address to start the return.
- Choose your return method.
QR Code: Receive a mobile QR code, bring your item to a FedEx location, and have the label printed there.
Print Label: Download and print a prepaid shipping label.
- Pack your item securely, include the packing slip or invoice, and affix the return label.
- Drop off the package at any FedEx or USPS location.
- A $9.95 return shipping fee is deducted from your refund for mail returns (returns in-store are free).
Important: Do not combine items from multiple orders in one return package.
Online vs. In-Store Returns: Key Differences
FEATURE | ONLINE PURCHASES | IN-STORE PURCHASES |
Return Window | 30 days from delivery | 30 days from purchase |
How to Return | Mail or in-store | In-store only |
Proof Required | Order #, receipt, email | Original receipt |
Return Shipping Fee | $9.95 per return (mail) | Free |
Refund Timeline | 10–30 days after receipt | 10–14 days |
Exchanges | In-store only | In-store only |
Refund Processing and Timelines
- Refund Method: Refunds are issued to the original payment method. Gift returns are refunded as gift cards.
- Processing Time: Saks states refunds are typically processed within 10–14 business days after receiving your return, but it can take up to 30 days in some cases.
- Delays: Customer reports indicate that refunds may sometimes take longer, especially during high-volume periods or if additional inspection is required.
- Shipping Fees: Original shipping fees are non-refundable. Return shipping fees ($9.95 per package) are deducted from mail-in refunds.
- Notification: You’ll receive an email confirmation when your refund is processed.
“Saks Fifth Avenue is a destination for the discerning shopper who wants the best of the best.” – Deborah Lloyd, Former Creative Director of Kate Spade and Chief Creative Officer of Saks Fifth Avenue
Key Points to Know About Saks Fifth Avenue Returns
- Returns are accepted within 30 days of delivery or purchase.
- Items must be unworn, unwashed, and in original condition with tags and packaging.
- Proof of purchase is required for all returns.
- Online returns can be initiated via the Saks website; in-store returns are also available.
- A $9.95 fee applies to mail-in returns; in-store returns are free.
- Final sale, personalized, and certain hygiene-sensitive items are non-returnable.
- Refunds are issued to the original payment method or as gift cards for gift returns.
- Refund processing can take 10–30 days after Saks receives your return.
- Shipping fees are not refunded.
- Exchanges can only be made in-store; online exchanges are not available.
- Items purchased online can be returned in-store (unless specified otherwise).
- Defective or incorrect items should be reported to customer service immediately.
- Do not combine multiple orders in one return package.
- Gift returns require a gift receipt or order number.
- Frequent returners may be subject to return limitations.
Understanding Saks Fifth Avenue’s return policy is crucial for a smooth shopping experience, especially when purchasing luxury goods. By following the guidelines outlined in this guide—returning items within 30 days, keeping items in pristine condition, and retaining your proof of purchase—you can ensure your returns are processed efficiently. If you encounter any issues, don’t hesitate to contact Saks customer service for assistance. Have you had a recent return experience at Saks? Share your story in the comments, subscribe for more shopping tips, or explore our related guides for savvy shoppers!
Saks Fifth Avenue Return policy FAQs
How long do I have to return an item to Saks Fifth Avenue?
You have 30 days from the date of delivery or purchase to return most items.
What items are non-returnable at Saks?
Final sale, personalized, monogrammed, opened beauty products, unsealed intimates/swimwear, and pierced jewelry with broken seals cannot be returned.
Can I return an item without a receipt?
Proof of purchase is required. This can be a receipt, order confirmation, or packing slip.
Are shipping fees refundable?
No, original shipping fees are not refunded. A $9.95 fee is deducted for mail-in returns.
How do I return a gift?
Use the order number from the gift note or packing slip. Refunds for gifts are issued as Saks gift cards or store credit.
How long does it take to get a refund?
Refunds are processed within 10–14 business days after Saks receives your return, but it may take up to 30 days.
Can I exchange an item online?
No, exchanges are only available in-store. For online purchases, return the item and place a new order.
What if my item is defective or incorrect?
Contact Saks customer service immediately for assistance with defective or incorrect items.
Can I return items purchased online to a Saks store?
Yes, most online purchases can be returned in-store, unless otherwise specified.
What happens if I return an item after 30 days?
Returns shipped or presented after the 30-day window are generally not accepted and will be sent back to you.