Key takeaways
- Sephora accepts returns of most new or gently used products within 30 days for a full refund.
- Returns require proof of purchase: receipt, packing slip, order confirmation, or Beauty Insider info.
- After 30 days, returns are not accepted—no more 31–60 day window for store credit.
- In-store and online purchases have different return procedures; online orders can be returned in-store or by mail.
- Gift cards, some kits, intimate care items, and personalized products are always final sale.
- Refunds are issued to the original payment method; store credit is given when appropriate.
- Returns at Sephora at Kohl’s and third-party sellers have unique requirements.
- Refund processing may take up to 30 days for mail returns.
Shopping at Sephora is a beauty lover’s dream, but sometimes, even the most anticipated purchases don’t work out. Whether that foundation didn’t match, a skincare product caused irritation, or you simply changed your mind, knowing the Sephora return policy can save you time and stress.
This comprehensive guide covers every aspect of the Sephora 2025 return policy: return windows, item conditions, proof of purchase, online and in-store differences, non-returnable items, step-by-step return procedures, refund timelines, and more. If you want a hassle-free return experience, read on for all the details you need.
What is the Sephora Return Policy?
Sephora is renowned for its customer-friendly return policy, designed to give shoppers confidence when trying new products. As of April 2025, Sephora allows returns of most new or gently used items within 30 days of purchase for a full refund to the original payment method. Returns require proof of purchase and are subject to validation. Sephora monitors return activity and may limit returns in cases of abuse.
Standard Return Window:
- 30 days: Most products (makeup, skincare, fragrance, haircare, tools) can be returned within 30 days of purchase for a full refund to the original payment method.
Special Timeframes:
- Holiday Purchases: Items bought between November 1 and December 1 can be returned or exchanged until January 31 of the following year.
- Third-Party Purchases: Returns from Instacart, DoorDash, or Shipt must follow the 30-day window, but refunds are processed by the third party.
- Sephora at Kohl’s: Returns must be made within 30 days at Kohl’s locations. Items purchased at Sephora.com or standalone stores cannot be returned to Kohl’s and vice versa.
No Extensions:
- As of April 2025, the previous 31–60 day window for store credit or exchanges has been eliminated. All returns must be made within 30 days.
Item Condition Requirements
Accepted Conditions:
- Products must be in new or gently used condition.
- Gently used means the product has been tried, but not excessively used or emptied.
- Items should be returned in their original packaging if possible.
Specifics:
- Makeup: Swatched or lightly used is acceptable.
- Skincare/Haircare: Should be mostly full.
- Fragrances: Decants and atomizers must be unsprayed.
- Beauty Tools: Must be undamaged and sanitized.
- Kits/Sets: At least 75% unused; individual items from kits may be returned.
Not Accepted:
- Items that are empty, heavily used, or missing components.
- Damaged items due to misuse.
Defective or Damaged Items:
- Defective products can be returned at any time for a refund or replacement, even without a receipt.
- Sephora may require inspection and reserves the right to deny returns if abuse is suspected.
Sephora was founded in 1969 in France and is headquarted in San Francisco, California and now operates over 2500 stores in 33 countries.
Proof of Purchase: What You Need
Accepted Forms:
- Original receipt (paper or digital)
- Packing slip (for online orders)
- Order or shipping confirmation email (printed or on mobile device)
- Beauty Insider account (purchase lookup)
- Gift receipt
If You Don’t Have Proof:
- Sephora associates may attempt to look up your purchase using your Beauty Insider account or original payment card.
- Without proof, returns may be denied or processed as store credit at Sephora’s discretion.
- Excessive returns without receipts may trigger return limits or bans.
Gift Returns:
- With a gift receipt: Refund is issued as store credit.
- Without a gift receipt: Exchange may be possible, but no cash or credit refund.
Loyalty Program Purchases:
- Beauty Insider members can access digital receipts and purchase history for easier returns.
Final Sale & Non-Returnable Items
Certain items are always considered final sale and cannot be returned or exchanged:
- Gift cards and e-gift cards
- Some Sephora Favorites Kits
- Intimate care items
- Personalized or custom products
- Clearance or “final sale” marked merchandise
- Opened or used samples
- Digital downloads and opened media
- Salon services (hair, makeup, waxing, etc.)
Exceptions:
- If a final sale item is defective, Sephora may allow a return or exchange at their discretion.
How to Start a Return at Sephora
In-Store Returns
- Bring the item(s) in new or gently used condition.
- Provide proof of purchase (receipt, packing slip, order confirmation, or Beauty Insider info).
- Present the original payment method for refund.
- The associate will process the return or exchange; refunds are immediate.
Online Returns (Mail)
- Visit the Sephora returns portal and select the items to return.
- Print the prepaid return shipping label or request a FedEx Mobile Return Code.
- Package the item in the manufacturer’s box and Sephora packaging, if possible.
- Attach the shipping label and drop off at a FedEx location.
- Track the return online.
- Allow up to 30 days for processing; you’ll receive an email confirmation when complete.
Special Cases:
- Returns for third-party marketplace purchases (Instacart, DoorDash, Shipt) must be processed through the original platform.
- Hazmat items require return via USPS.
Sephora Refund Processing & Timelines
- Refunds to Original Payment: Typically processed within 30 days (mail returns) or immediately (in-store).
- Store Credit: Issued for returns without receipts or for certain payment methods (e.g., PayPal in-store).
- Online Credit: For online returns paid with gift cards.
- Shipping Fees: Not refunded unless the return is due to a Sephora error.
- Payment Plan Purchases: Klarna/Afterpay refunds are processed to the account if returned by mail; in-store returns refund to a card of your choice, not to Klarna/Afterpay.
- Delays: Your financial institution may require extra days to reflect the refund.
“Sephora has always been my go-to for beauty products. Their innovative and cutting-edge products are why I keep coming back. ” – Rihanna
Sephora’s 2025 return policy is designed to provide shoppers with peace of mind, allowing returns of most new or gently used products within 30 days. By understanding the requirements for item condition, proof of purchase, and the differences between online and in-store returns, you can ensure a smooth, hassle-free experience. Always review the final sale list before purchasing and keep your receipts for easy returns. If you have questions, consult this guide or reach out to Sephora’s customer service. Happy shopping—and returning!
Sephora Return policy FAQs
Can I return used makeup to Sephora?
Yes, Sephora accepts gently used makeup within 30 days of purchase with proof of purchase.
What if I lost my receipt?
Sephora may look up your purchase using your Beauty Insider account or payment card. Without proof, returns may be denied or processed as store credit.
How long do I have to return an item?
You have 30 days from the purchase date for most returns.
Can I return online purchases in-store?
Yes, bring your packing slip, order confirmation, or Beauty Insider info to any Sephora store.
Are shipping fees refunded?
No, original shipping fees are not refunded unless Sephora made an error.
What items are final sale?
Gift cards, certain kits, intimate care items, personalized products, and clearance items marked as final sale.
How do I return a gift?
With a gift receipt, you’ll receive store credit. Without it, you may be offered an exchange.
What if my product is defective?
Defective products can be returned anytime for a refund or replacement.
Can I return Sephora at Kohl’s purchases at a regular Sephora store?
No, Sephora at Kohl’s purchases must be returned to Kohl’s locations.
How long does it take to get a refund?
In-store returns are refunded immediately; mail returns may take up to 30 days for processing.