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Hobby Lobby Return Policy: A Guide to Returns [2024]

Making A Return at Hobby Lobby: A Customer's Guide

Welcome to the Return Policy Vault, where we acknowledge the intricate adventure of finding the perfect arts and crafts supplies that fuel your creativity and hobbies. Exploring the colorful world of crafting materials, home decor, and artistic tools can be both inspiring and complex. That’s why we’ve committed ourselves, with the aid of AI, to demystifying one essential part of your shopping journey: understanding the Hobby Lobby return policy.

Join us as we unravel the Hobby Lobby return policy, transforming what might seem like a conventional part of shopping into an empowering tool that enhances your creative shopping experience.

Hobby Lobby is a privately-owned chain of arts and crafts stores founded in 1972 by David Green. It has over 900 stores across the United States. The company is well known for its religious values, and its stores are closed on Sundays to allow its employees to attend church services and spend time with their families.

Hobby Lobby Return Policy Overview

Hobby Lobby Return policy Window

  • Hobby Lobby offers 90 days from the purchase date for returns and exchanges whether bought online or in-store.
  • The 90 day countdown starts on the in-store purchase date or shipment date for orders.
  • Hobby Lobby typically offers extended holiday return periods. Check their website for exact dates.
  • The 90 day window is strictly enforced, no returns allowed past 90 days.

Return Condition Requirements

  • Items must be in original new condition, unused, and in original packaging.
  • No returns allowed on opened, used, or damaged items. See exclusions.
  • Hobby Lobby reserves right to refuse returns without receipt or proof of purchase.
  • Requirements may vary based on manager discretion.

Refund Methods at Hobby Lobby

  • Original form of payment will be refunded with receipt or order lookup.
  • Store credit issued on a gift card without receipt. Requires ID.
  • Checks take 10 days, can get immediate store credit instead.
  • Expect refunds within 1-2 weeks for mailed returns.
  • Immediate refund in original payment form for in-store returns.

How to Initiate a Hobby Lobby Return

In-Store Returns

  • Take items and receipt to any Hobby Lobby customer service desk.
  • Associates can lookup purchases made with cards or order numbers.
  • Get immediate refund, exchange or store credit on the spot.
  • Online orders under $250 can also be returned in-store.

Online Returns

  • Print a Hobby Lobby return form online and fill it out.
  • Repackage the item with the form and ship to the provided returns address.
  • You pay for return shipping unless defective item. Expect refund in 1-2 weeks.
  • Or do an in-store return for added convenience.

Special Return Circumstances

  • Damaged online orders cannot be returned in-store per policy.
  • Failure to return defectives per protocol can void refund eligibility.
  • Attempting fraudulent returns may cause account banning.
  • Management reserves right to limit returns at their discretion.
  • Hobby Lobby does not provide free return shipping for online order returns.

Hobby Lobby Return Policy Exclusions

  • Any opened, used, or damaged merchandise.
  • Online orders over $250 must be returned by mail.
  • Silhouette, Cricut, Sizzix, Singer, Brother branded items.
  • Seasonal merchandise may have 20% restocking fee.

“Hobby Lobby is a great example of a business that puts its values first. It’s a company that truly lives its faith and makes a positive impact on its employees, customers, and communities.” – Rick Warren, American pastor and author.

In the vibrant realm of arts and crafts shopping, the Hobby Lobby return policy stands as a symbol of assurance and flexibility. As we’ve investigated, this policy is more than a series of directives; it’s a dedication to customer satisfaction, enabling you to explore and invest in your creative dreams with confidence.

FAQs About the Hobby Lobby Return Policy

Hobby Lobby offers 90 day returns on most items with receipt. Some exceptions like opened art supply machines. In-store and online returns. Refunds to original payment.

Yes, you’ll get lowest price in last 60 days as store credit on a gift card. Valid photo ID required. Information goes into a customer return database.

In-store refunds are done immediately. Online returns take 1-2 weeks to get refund once received and processed.

Non-returnable items include opened machines like Silhouette, Cricut, Brother, Singer. Plus used, damaged, or incomplete merchandise.

Yes, Hobby Lobby does not provide free return shipping labels for online orders. You must pay for return shipping yourself.

No, Hobby Lobby only accepts returns on new, unopened, unused items in original packaging. No returns allowed for any opened merchandise.

Check your confirmation email or order status online. Or call customer service to have them email you a new copy of your Hobby Lobby receipt.

Once received by Hobby Lobby expect 1-2 weeks for them to inspect, process, and issue refunds or store credit.


Hobby Lobby typically extends their 90 day policy from October 1 – December 24, allowing holiday returns to be made until mid-January.

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