The Return Policy Vault
Crate and Barrel Return Policy: Effortless & Reliable Exchanges
Crate and Barrel Return Policy Snapshot
90-day return window for non-furniture items; 30 days for furniture.
Proof of purchase required for all returns.
Options for refund, exchange, or store credit.
Special rules for holiday purchases, registry items, and furniture.
Crate and Barrel, renowned for its contemporary furniture and home decor, offers a customer-friendly return policy. The policy includes a 90-day return window for non-furniture items and 30 days for furniture, allowing customers to shop with confidence.
Crate and Barrel’s return policy allows for the return or exchange of new and unused items within a specified time frame, with proof of purchase. Shipping and handling fees are non-refundable, and customers are responsible for return shipping costs. Holiday purchases have an extended return window, and gift registry items can be returned within 90 days from the event date.
Special Conditions for Returns
The return policy at Crate and Barrel includes special conditions for furniture and rugs. These items have a shorter return window and require quick action for exchanges or returns. Custom items, such as those with additional colors or finishes, have a 48-hour cancellation window before the deposit becomes non-refundable.
Procedure for Returns with and without a Receipt
Proof of purchase is mandatory for returns at Crate and Barrel, including receipts, packing slips, or order numbers. In the absence of these, customer service may assist by verifying the purchase with the credit card used or the email tied to the eReceipt.
Crate and Barrel was founded in 1962 by Gordon and Carole Segal in Chicago, Illinois. The name “Crate and Barrel” was inspired by the couple’s honeymoon in Europe, where they were struck by the simple, functional designs of European housewares.
Returning Furniture and Non-Furniture Items
Crate and Barrel has distinct return policies for furniture and non-furniture items. Furniture must be returned within seven days for exchange, while non-furniture items have a 90-day return window. Items must be unused and unwashed, with different refund methods available depending on the proof of purchase provided.
Exchange Policy at Crate and Barrel
Crate and Barrel allows exchanges for items in new and resalable condition. This flexibility enables customers to swap products for others that better meet their needs or preferences. The exchange process requires proof of purchase, similar to returns.
Step-by-Step Guide to Return a Product at Crate and Barrel
To return an item to Crate and Barrel, begin by ensuring you have a valid proof of purchase. For in-store returns, bring the item along with its proof of purchase to any Crate and Barrel store. For online returns, sign in to your account, select the items to return, and follow the guidelines to print a FedEx shipping label. Pack the items securely and drop them off at a FedEx store.
Crate and Barrel’s Refund Policy
Crate and Barrel processes refunds to the original mode of payment within 7-10 business days for online returns. For in-store returns, cash refunds up to $100 are provided immediately, while larger amounts may be sent via check. Gift receipts or gift packing slips result in a store credit refund.
Handling Non-Refundable Goods at Crate and barrel
Certain items at Crate and Barrel are non-refundable, including final sale items, live botanicals, custom furniture, and custom rugs. It’s crucial for customers to review these exceptions before making a purchase to ensure a smooth return process.
Tips and Tricks for a Smooth Return Experience
To ensure a hassle-free return experience at Crate and Barrel, keep all receipts and packing slips. Understand the return policy for the specific item you are purchasing, and double-check if it’s eligible for a return. Utilize Crate and Barrel’s customer service for any questions or concerns.
“Crate and Barrel has always been one of my go-to stores for unique home decor and furniture. Their products are stylish, functional, and high-quality.” – Lauren Conrad, Fashion Designer
Crate and Barrel’s return policy is designed to be comprehensive and accommodating, offering flexibility for returns and exchanges. With clear guidelines for different types of products, the policy ensures a positive shopping experience. Understanding these policies is essential for making informed purchasing decisions at Crate and Barrel.
FAQs About Ann Taylor Return Policy
What is Crate & Barrel's standard return window?
Crate & Barrel offers 90 day returns on most non-furniture items. Furniture and rugs must be returned within 30 days of delivery.
Does Crate & Barrel accept used item returns?
No, Crate & Barrel only allows returns on brand new, unused merchandise in original packaging. Used, damaged, or altered items cannot be returned.
How long do I have to return furniture?
Furniture and rug returns must be initiated within 7 days and completed within 30 days of original delivery or pickup. Contact the original store to arrange furniture returns.
Can I return a custom or personalized item?
No, custom and personalized merchandise cannot be returned or exchanged at Crate & Barrel under any circumstance. These items are made to order.
Does Crate & Barrel refund original shipping fees?
No, Crate & Barrel does not refund any original shipping and handling charges on returns and exchanges. The customer is responsible for return shipping costs.
How long does an online return refund take?
Allow 7-10 business days after Crate & Barrel receives the return for the refund to be processed and appear back on your account.
What if I lost my receipt or order number?
Without a valid proof of purchase like an order number or original receipt, Crate & Barrel cannot accept an item for return or exchange.
Where do I mail an online return?
Use the FedEx label provided by Crate & Barrel when initiating an online return. Packages can be dropped off at any FedEx location.
Can I return CB2 items to Crate & Barrel?
No, items must be returned to the store brand they were originally purchased from. CB2 items can only be returned to CB2 and Crate & Barrel items can only be returned to Crate & Barrel.
What is the return policy on international orders?
Contact Crate & Barrel for complete international return details. Timeframes depend on product type and return country.
