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Wayfair Return Policy: The Ultimate Guide [2024]

Online shopping has become increasingly popular in recent years, and Wayfair is one of the leading online retailers in the home goods industry. While shopping from the comfort of your own home is convenient, it can be daunting to make a purchase without seeing the item in person. Thankfully, Wayfair has a customer-friendly return policy that makes shopping with them risk-free. In this guide, we’ll break down everything you need to know about the Wayfair return policy, including eligibility requirements, the return process, and more.

Wayfair Return Policy Overview

Eligibility for Returns

Not all items are eligible for return. Here are the key factors to consider:

  • Item condition: Items must be in their original condition, with all packaging and tags intact.
  • Timeframe: Wayfair has a 30-day return policy for most items. Some items, such as holiday decor, may have a shorter return window.
    Clearance items: Clearance items are not eligible for returns.
    Custom orders: Custom orders cannot be returned unless they arrive damaged or defective.

How to Initiate a Return at Wayfair

If you need to initiate a return, follow these steps:

  • Log in to your Wayfair account.
  • Click on “My Orders.”
  • Locate the item you want to return and click on “Return Item.”
  • Select the reason for your return and follow the prompts.


Once you’ve initiated a return, Wayfair will provide you with a shipping label. Depending on the reason for the return, you may be responsible for return shipping costs.

Refunds and Exchanges

Once your return has been received and processed, Wayfair will issue a refund or exchange, depending on your preference. Refunds are typically processed within 3-5 business days and will be issued to the original form of payment. Exchanges will be processed within 5-7 business days.

Frequently Asked Questions (FAQs)

Q: Can I return an item if I changed my mind or no longer need it?
A: Yes, as long as the item is in its original condition and within the return window.

Q: Do I have to pay for return shipping?
A: Depending on the reason for the return, you may be responsible for return shipping costs.

Q: How long does it take to receive a refund?
A: Refunds are typically processed within 3-5 business days.

Tips for Hassle-Free Returns

Check Eligibility Before Purchasing

Before making a purchase, double-check the item’s eligibility for returns. This will save you time and hassle in the long run.

Keep Original Packaging and Tags

Make sure to keep all original packaging and tags until you’re sure you want to keep the item. This will make the return process smoother.

Inspect Items Upon Arrival

Inspect items as soon as they arrive. If an item is damaged or defective, contact Wayfair customer service right away.


The Wayfair return policy is customer-friendly and makes shopping online with them a breeze. By understanding the eligibility requirements and return process, you can shop with confidence knowing that if something doesn’t meet your expectations, you can easily return or exchange it. Remember to keep the original packaging and tags, inspect items upon arrival, and double-check eligibility before making a purchase

Did You Know?

Wayfair’s Boston headquarters are located in the former Polaroid headquarters building. The company renovated the space and added an atrium, rooftop garden, and employee amenities like a game room and a nap room.


“Wayfair is a one-stop shop for all of your home decor needs. Their massive selection of products and commitment to customer satisfaction make them one of the best in the business.” – Drew and Jonathan Scott, hosts of HGTV’s “Property Brothers.”

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