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Pier One Return Policy: A Comprehensive Guide for Customers

As a customer, you always want to ensure that the products you buy meet your expectations. However, there are times when the products don’t match your needs or arrive in a damaged condition. In such cases, you might want to return them to the store.

Pier One is a popular home goods retailer that offers a wide range of products for your home. If you have bought something from Pier One and want to return it, this article will guide you through the Pier One return policy. You will learn about the rules, regulations, and procedures for returning items to Pier One.

The Pier One Return Policy: The Basics

Pier One offers multiple ways to return items to the store. You can choose any of the following methods:

In-store return: You can return the item to any Pier One store within 45 days of the purchase date. Make sure to carry the original receipt with you.

Online return: If you have purchased the item online, you can return it by mail. Follow the instructions given on the website for online returns.

Return by phone: You can call Pier One customer service to initiate a return request. They will guide you through the process.

Return to Pier One warehouse: Pier One has a warehouse where you can return the items. However, you need to contact the customer service first to get a return authorization.

Time Limits for Returns

Pier One has a 45-day return policy for most of its items. The clock starts ticking from the purchase date. If you return the item after 45 days, Pier One may deny the return or provide you with store credit instead of a refund.


Pier One offers refunds in the same form of payment that you used for the purchase. For example, if you paid by credit card, the refund will be credited to the same card. If you paid by cash, you will receive the refund in cash.

If you have used a Pier One gift card for the purchase, the refund will be credited back to the same card. However, if you have lost the card, you will not be able to get a refund.

Exceptions to the Pier One Return Policy

There are some exceptions to the Pier One return policy. The following items are not eligible for return:

  • Final sale items
  • Clearance items
  • Custom-made products
  • Personalized items
  • Food items
  • Gift cards


If you have any doubts about the eligibility of a product for return, you can contact Pier One customer service for clarification.

Frequently Asked Questions (FAQs)

Q. Can I return an item without a receipt?

A. Pier One requires the original receipt for all returns. However, if you have lost the receipt, you can contact customer service for assistance.

Q. Can I exchange an item instead of returning it?

A. Yes, Pier One allows exchanges for most of its products. You can exchange the item in-store or by mail.

Q. How long does it take to process a return?

A. Pier One usually processes returns within 7-10 business days. However, it may take longer during peak seasons.

Q. Do I need to pay for the return shipping?

A. Yes, you need to bear the return shipping costs unless the item arrived damaged or defective.


This article provides a comprehensive guide to the Pier One return policy, explaining the procedures and regulations for returning items to the store. The guide covers the basics of the return policy, including how to return items in-store, online, by phone, or to the warehouse. It also outlines the time limits for returns, refunds, and exceptions to the policy. Additionally, the article includes a section of frequently asked questions to address common concerns of customers. By reading this guide, customers can better understand the Pier One return policy and confidently make returns when necessary.

Did You Know?

Pier One Imports was founded in 1962 in San Mateo, California, by a businessman named Charles Tandy. The company’s original focus was on selling beanbag chairs, which were popular in the 1960s and 1970s.


“Pier One Imports has a way of bringing the world into your home with their eclectic mix of decor and furniture. They make it easy to create a space that is uniquely yours.” – Emily Henderson, interior designer and TV personality

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