Shopping at Crate and Barrel can be a win—until something doesn’t fit, match, or function. Whether it’s a damaged coffee table or a blender you regret, getting a refund shouldn’t be harder than the purchase. This guide breaks down the 2025 Crate and Barrel return policy in plain English: how long you have, what condition your item needs to be in, what’s non-returnable, and how to avoid fees or delays. If you want your money back without the usual headaches, keep reading.
Key takeaways
- Crate and Barrel accepts returns of most non-furniture items within 90 days of purchase.
- Furniture and rugs must be returned within 7 days (stock items) or 30 days (some sources).
- Online purchases can be returned in-store or by mail; in-store returns are often more convenient.
- Refunds are processed to the original payment method or as store credit, typically within 7-10 business days.
What is the Crate and Barrel Return Policy?
Standard Return Timeframes
Crate and Barrel’s return windows vary by product type and purchase method. Here’s what you need to know:
- Non-Furniture Items: 90 days return window. Must be unused, unwashed, with proof of purchase.
- Furniture & Rugs: 7 days return window for stock items / 30 days for some sources. Must contact within 7 days of delivery for pickup and will be inspected for condition.
- Gift Registry Purchases: 90 days return window from event. Excludes furniture.
- Custom/Personalized Items: Non-returnable. 48-72 hour cancellation window after order.
- Clearance/Final Sale Items: Non-returnable unless defective.
- International Purchases: 90 days return window for non-furniture items. Refunds processed via Borderfree.
Holiday Returns: Crate and Barrel does not offer extended holiday return periods. Standard windows apply.
Condition Requirements for Returns
Returned items must meet strict condition standards:
- New and Unused: Items must be in new, unused, and resalable condition.
- Original Packaging: Required for most returns, especially for fragile or high-value items.
- Tags & Accessories: All original tags, accessories, and manuals must be included.
- Unwashed: No signs of use, washing, or wear.
Exceptions:
- Slightly used or damaged items may be eligible for return only if they arrived defective or were damaged in transit. In such cases, Crate and Barrel will arrange for repair, replacement, or refund after inspection.
Crate and Barrel was founded in 1962 by Gordon and Carole Segal in Chicago, Illinois. The name “Crate and Barrel” was inspired by the couple’s honeymoon in Europe, where they were struck by the simple, functional designs of European housewares.
Accepted Proof of Purchase
To process a return, valid proof of purchase is required. Accepted forms include:
- Original receipt (paper or digital)
- Packing slip or order confirmation email
- Order number
- Gift registry number
- Gift receipt (for store credit)
- Credit card used for purchase (for lookup)
- Email address used for eReceipt
No Proof of Purchase?
Without proof, Crate and Barrel cannot process a return or exchange. However, customer service may help locate your purchase using your credit card or email.
Final Sale and Non-Returnable Items
Certain categories are always non-returnable:
- Personalized or monogrammed items
- Custom or made-to-order furniture
- Items marked “Final Sale” or “Clearance”
- Store floor samples
- Live botanicals or plants
- Cut yardage of fabric
- Face masks and select health products
- Items used or damaged through normal wear and tear
Defective Final Sale Items: If a final sale item is defective, Crate and Barrel will offer repair, replacement, or refund after inspection.
How to Start a Crate and Barrel Return
In-Store Returns
- Bring the item(s) and proof of purchase to the store where you made the purchase.
- For furniture and rugs, contact the store first to arrange pickup or return.
- Staff will inspect the item and process the refund or exchange.
Online Returns
- Go to the Crate and Barrel website and navigate to the returns section.
- Enter your order number and shipping ZIP code.
- Select items to return and provide a reason.
- Print the provided FedEx shipping label.
- Pack items securely with all original packaging and drop off at FedEx or a Narvar Concierge Drop Off location.
- Track your return online.
Returns by Mail (Non-Online Purchases)
- Use the packing slip instructions or contact customer service for guidance.
- Insure the package and mail it to the address on your packing slip.
Phone Returns: Call 1-800-967-6696 for assistance with any return method.
Crate and Barrel Refund Process
- Refund Methods: Refunds are issued to the original payment method, store credit, or a new gift card (if paid by gift card).
- Processing Time: Refunds typically post within 7-10 business days after Crate and Barrel receives and inspects the return. Credit card refunds may take 1-2 billing cycles to appear.
- Shipping Fees: Original shipping and handling fees are non-refundable unless the item was defective or damaged.
- Store Credit: Returns without a receipt may be eligible for merchandise credit at the current selling price.
Delays: Refund times may vary based on payment method and return method.
“Crate and Barrel has always been one of my go-to stores for unique home decor and furniture. Their products are stylish, functional, and high-quality.” – Lauren Conrad, Fashion Designer
Return Policy Full Breakdown
- Crate and Barrel accepts returns of most non-furniture items within 90 days of purchase.
- Furniture and rugs must be returned within 7 days (stock items) or 30 days (some sources).
- Items must be new, unused, unwashed, and in original packaging with tags.
- Proof of purchase is required for all returns—receipt, order number, packing slip, or gift registry number.
- Online purchases can be returned in-store or by mail; in-store returns are often more convenient.
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- Personalized, custom, final sale, clearance, and certain health-related items are non-returnable.
- Refunds are processed to the original payment method or as store credit, typically within 7-10 business days.
- Gift returns with a gift receipt are refunded as store credit.
- Items purchased from a registry can be returned within 90 days from the event date (excluding furniture).
- International returns are processed via Borderfree in the original currency.
- No returns are accepted without proof of purchase.
- Sale and clearance items are final sale unless defective.
- Contact customer service for assistance with returns lacking traditional proof of purchase.
- Large furniture returns require scheduling a pickup.
- Always inspect purchases promptly to avoid missing the return window.
Create and Barrel Return policy FAQs
What is the standard return window for Crate and Barrel purchases in 2025?
Most non-furniture items can be returned within 90 days; furniture and rugs must be returned within 7 days of delivery.
Can I return Crate and Barrel online orders to a store location?
Yes, online purchases can be returned in-store, provided you bring your proof of purchase.
Which items are non-returnable under the Crate and Barrel return policy?
Personalized, custom, final sale, clearance, live botanicals, cut fabric, and certain health products are non-returnable.
Do I need the original packaging to return items to Crate and Barrel?
Yes, items must be in original packaging with all tags and accessories.
How do returns work at Crate and Barrel if I lost my receipt?
Crate and Barrel may be able to look up your purchase using your credit card or email. No returns are processed without proof of purchase.
Who is responsible for return shipping fees at Crate and Barrel?
The customer is responsible for return shipping costs unless the item is defective or damaged.
How long does it take to get a refund from Crate and Barrel after a return?
Refunds are typically processed within 7-10 business days after the return is received and inspected.
What is Crate and Barrel’s return policy for gifts without proof of purchase?
With a gift receipt, you’ll receive store credit for the return.
Can I return final sale or clearance merchandise to Crate and Barrel?
No, unless the item is defective or damaged upon arrival.
What is the return process for large furniture, rugs, or oversized items at Crate and Barrel?
Contact customer service to schedule a pickup. Items will be inspected before a refund is processed.