Retail Return Policies Made Simple

Know the Rules. Return with Confidence

SEARCH 50+ RETAIL RETURN POLICIES WITHOUT THE FINE PRINT

$761,000,000

in merchandise was returned to retailers in 2021, accounting for an average of 16.6% of total U.S. retail sales.

96%

of consumers say they would shop with a retailer again based on an “easy” or “very easy” return experience

66%

of consumers review a retailer’s return policy before making a purchase

73%

of consumers say the returns experience impacts their likelihood to buy from a retailer again.

69%

of consumers are deterred from buying online by having to pay for return shipping.

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