Key takeaways
- IKEA offers a 365-day return window for unopened items and 180 days for opened items in resellable condition.
- Proof of purchase and a government-issued photo ID are required for all returns.
- Items do not need to be in original packaging, but must be clean, undamaged, and complete.
- Certain categories, such as plants, cut fabric, custom countertops, and as-is products, are final sale and cannot be returned.
- Refunds are processed to the original payment method or as store credit if no receipt is provided.
- Mattresses can be exchanged once within 90 days.
- Refunds typically take 5–14 business days to process after the return is accepted.
- Returns are not accepted at IKEA Planning Studios or Pick-Up Points.
Shopping at IKEA means affordable furniture, home essentials, and unique finds. But what if your new purchase doesn’t fit your space, or you simply change your mind? The IKEA return policy is designed to offer flexibility and peace of mind, but it comes with specific rules and exceptions.
This comprehensive guide covers every aspect of the IKEA return policy for 2025, including timelines, item conditions, proof of purchase, online vs. in-store returns, non-returnable items, refund methods, and much more. Whether you’re a seasoned IKEA shopper or a first-timer, you’ll find clear answers and practical tips for a smooth return experience.
What is the Ikea Return Policy?
IKEA’s return policy is known for its customer-friendly approach. If you’re not satisfied with your purchase, you can return most items within a generous timeframe, provided you meet certain conditions. Returns are accepted both in-store and online, with specific procedures for each. However, some categories are excluded or have special rules, so it’s essential to understand the details before starting your return.
- Unopened Items: You have up to 365 days from the date of purchase to return new, unused, and unopened products for a full refund.
- Opened Items: If you’ve opened or assembled the product but kept it in clean, undamaged, and complete condition, you have 180 days to return it for a full refund.
- Mattresses: Can be exchanged once within 90 days for another mattress.
- Holiday or Promotional Periods: No special extended return windows are typically offered, but always check for seasonal exceptions.
- No Returns at IKEA Planning Studios or Pick-Up Points: Returns are not accepted at these locations.
Condition Requirements for Returns
To qualify for a return and refund, your item must meet these requirements:
- Unopened Items: Must be in original, unused condition with all packaging and tags.
- Opened Items: Must be clean, undamaged, and complete with all parts. Original packaging is preferred but not required.
- Assembled Items: Can be returned if they are in good, resellable condition.
- Damaged or Modified Items: Returns are not accepted for items that are dirty, stained, damaged, or altered from their original form.
- Defective Items: If you receive a defective or damaged product, contact IKEA immediately. In some cases, replacement parts can be shipped without returning the entire item.
- Missing Parts: IKEA may ship replacement parts if only a portion of your product is defective.
IKEA is an acronym, which stands for Ingvar Kamprad Elmtaryd Agunnaryd. Ingvar Kamprad is the name of the company’s founder, while Elmtaryd and Agunnaryd are the names of the farm and village where he grew up in Sweden.
Proof of Purchase: What You Need
Proof of purchase is essential for processing returns:
- Receipt or Order Confirmation: Physical or digital receipts are accepted.
- Gift Receipt: Available upon request for in-store purchases; shows proof of purchase without the price.
- IKEA Family Account: Purchases linked to your account can be looked up digitally.
- Card Lookup: If you paid by card, IKEA may be able to retrieve your purchase using the card details.
- No Receipt: If you cannot provide proof of purchase, you may receive store credit at the lowest price the item sold for in the past year.
Additional Requirements:
- Government-Issued Photo ID: Required for all returns and exchanges. IKEA tracks returns using your ID to prevent fraud.
- Original Payment Card: Needed if you want the refund to go back to your card.
Non-Returnable and Final Sale Items
Certain products are not eligible for return or exchange under any circumstances:
- Plants
- Cut Fabric
- Custom Countertops
- As-Is Products (clearance, damaged, or floor models)
- Modified, Dirty, Stained, or Damaged Items
Exceptions:
If a non-returnable item is defective upon delivery, contact IKEA customer service for assistance. Replacement parts or resolutions may be provided.
How to Start an Ikea Return
In-Store Returns
- Gather Items and Documentation: Bring the item(s), receipt/order confirmation, payment card, and photo ID.
- Go to Returns & Exchanges: Enter IKEA through the Returns & Exchanges entrance.
- Queue and Present Items: Join the line, present your items and documentation to staff.
- Inspection: Staff will inspect the item for condition and completeness.
- Refund Issued: Refund processed to original payment method or store credit.
Online Returns
- Initiate Return: Start the return process on IKEA’s website or by contacting customer support.
- Print Forms: Download and complete the return packing slip.
- Package Items: Securely package the item(s) with the slip and order confirmation.
- Ship or Schedule Pickup: Mail the package to the provided address (customer pays shipping), or arrange a pickup for large items (fees may apply).
- Refund Processing: Once received and inspected, refund is issued.
Refund Methods and Timelines
- Original Payment Method: Refunds are credited to the same card or account used for purchase.
- Store Credit: If no receipt, refund is issued as store credit.
- Gift Card Refunds: Refunds for purchases made with IKEA gift cards are issued as store credit.
- Cash Payments: Refunded in cash or store credit.
- Processing Time:
- In-store: Immediate to 7 business days.
- Online/mail: 5–14 business days after receipt and inspection.
- Shipping Fees: Original shipping fees are generally non-refundable unless the item was defective or incorrect.
- Promotional Items: If you keep a free promotional item, its value is deducted from your refund.
“IKEA has revolutionized the way we think about furniture and home decor, making it more accessible and affordable for everyone.” – Ellen DeGeneres, TV host and comedian
IKEA’s return policy in 2025 remains one of the most accommodating in retail, offering up to a year for most returns and clear guidelines for both in-store and online purchases. By understanding the requirements for item condition, documentation, and non-returnable categories, you can ensure a smooth return process. Always keep your receipts, bring your ID, and check the fine print for exceptions. If you have questions, IKEA’s customer service is ready to help. Ready to shop with confidence? If you found this guide helpful, share it with friends or subscribe for more expert retail advice!
Ikea Return policy FAQs
How long do I have to return an item to IKEA?
You have 365 days for unopened items and 180 days for opened, resellable items.
Can I return an item without the original packaging?
Yes, original packaging is preferred but not required as long as the item is clean and complete.
What proof of purchase do I need?
A receipt, order confirmation, gift receipt, or purchase lookup via card or IKEA Family account.
Can I return items purchased online at a physical store?
Yes, bring your order confirmation and ID to any IKEA store (except Planning Studios or Pick-Up Points).
What items are non-returnable?
Plants, cut fabric, custom countertops, as-is products, and items that are dirty, damaged, or modified.
How are refunds issued?
Refunds go to the original payment method or as store credit if no receipt is available.
Are shipping fees refundable?
No, unless the item is defective or incorrect.
Can I return a mattress?
You can exchange a mattress once within 90 days.
What if I lost my receipt?
IKEA may look up your purchase using your card or IKEA Family account. Otherwise, you may receive store credit.
How long does it take to get my refund?
Refunds are typically processed within 5–14 business days after the return is accepted.