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Joann Fabrics Return Policy – Everything You Need to Know [2024]

Are you looking to return or exchange an item at Joann Fabrics? Whether you received a defective product, changed your mind, or purchased the wrong item, you have the right to return it under the Joann Fabrics Return Policy. However, before you start packing up your purchase, there are a few things you need to know. In this article, we’ll break down everything you need to know about the Joann Fabrics Return Policy, including the guidelines, timelines, exceptions, and FAQs. 

Guidelines for Returns and Exchanges

When it comes to returns and exchanges at Joann Fabrics, there are a few guidelines you need to keep in mind:

  1. Items must be returned in their original packaging and condition, with all tags and labels attached.
  2. Receipts are required for all returns and exchanges.
  3. If you don’t have a receipt, you can still make a return or exchange, but you’ll receive store credit instead of a refund.
  4. Customized and personalized items cannot be returned or exchanged unless they are defective.
  5. Gift cards and downloadable software are non-refundable.

Timelines for Returns and Exchanges

Joann Fabrics offers different timelines for returns and exchanges based on the type of item you purchased:

  1. Fabric, yarn, and accessories can be returned within 60 days of purchase.
  2. Machines and electronics can be returned within 30 days of purchase.
  3. Holiday items can be returned within 14 days of the holiday.
  4. Seasonal items can be returned within 30 days of the season.

Exceptions to the Joann Fabrics Return Policy

While Joann Fabrics strives to make the return process as easy and hassle-free as possible, there are a few exceptions to their Return Policy that you need to be aware of:

  1. Clearance items are final sale and cannot be returned or exchanged.
  2. Some items may have a different return policy, which will be clearly stated on the product page or at the time of purchase.
  3. Joann Fabrics reserves the right to refuse any returns or exchanges that do not comply with their Return Policy.

How to Make a Return or Exchange at Joann Fabrics

If you need to make a return or exchange at Joann Fabrics, follow these simple steps:

  1. Locate your receipt or order confirmation email.
  2. If you don’t have a receipt, bring your ID and the credit or debit card used to make the purchase.
  3. Pack the item in its original packaging and bring it to your nearest Joann Fabrics store.
  4. Provide the cashier with your receipt or order confirmation email and explain the reason for the return or exchange.
  5. If you’re making a return, you’ll receive a refund to the original form of payment. If you’re making an exchange, you’ll receive the new item and any price difference.

Frequently Asked Questions (FAQs)

Q: Can I return or exchange an item I bought online?

A: Yes, you can return or exchange online purchases at any Joann Fabrics store or by mail.

Q: How long does it take to receive my refund?

A: Refunds typically take 3-5 business days to process and appear on your account.

Q: Can I return or exchange an item without a receipt?

A: Yes, you can make a return or exchange without a receipt, but you’ll receive store credit instead of a refund.

Q: What if I received a defective item?

A: If you received a defective item, Joann Fabrics will provide a full refund or exchange at no cost to you.

Q: Can I return or exchange a gift card?

A: No, gift cards are non-refundable and cannot be exchanged.

Q: What if I purchased an item with a manufacturer’s warranty?

A: If you purchased an item with a manufacturer’s warranty, you’ll need to contact the manufacturer directly for any issues or defects.


The Joann Fabrics Return Policy is designed to make returns and exchanges as easy and hassle-free as possible. By following the guidelines and timelines, and keeping in mind the exceptions and FAQs, you can ensure a smooth and successful return or exchange. Whether you’re returning a defective product, changing your mind, or purchasing the wrong item, Joann Fabrics has got you covered. So, don’t hesitate to make a return or exchange if you need to – it’s your right as a customer.

Did You Know?

Joann Fabrics was founded in 1943 by German immigrants Hilda and Berthold Reich, who named the store after their daughter, Jo-Ann. Joann Fabrics has a popular YouTube channel with over 500k subscribers, where they share DIY tutorials, crafting ideas, and product reviews.


“Joann Fabrics is not just a store, it’s a community of crafters and makers who inspire each other to create and innovate.” – Jillian Harris, interior designer and former star of “The Bachelorette”.

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