Key takeaways
- Lowe’s standard return window is 90 days for most items.
- Major appliances, electronics, and certain categories have a 30-day return period.
- Purchases with Lowe’s credit cards or business accounts may be returned within 365 days.
- Proof of purchase is required; receipts, confirmation emails, or account lookups are accepted.
- Returns without a receipt may be accepted with a valid photo ID, subject to manager approval.
- Some items—like gift cards, as-is merchandise, and custom orders—are final sale.
- Both in-store and online returns are available; online purchases can be returned in-store.
- Refunds are typically issued to the original payment method or as store credit.
Returning a purchase shouldn’t be stressful—especially when you shop at a major retailer like Lowe’s. Whether you’ve bought the wrong tool, changed your mind about an appliance, or received a damaged item, knowing the ins and outs of the Lowe’s return policy can save you time, money, and frustration.
This comprehensive guide covers every aspect of the Lowe’s return process, including timelines, item conditions, documentation, special categories, and step-by-step instructions for both in-store and online returns. Plus, you’ll find FAQs, key takeaways, and product suggestions to make your shopping experience even better.
What is the Lowe's Return Policy?
Lowe’s offers a generous return window for most purchases, but the specifics vary by product category and payment method.
- Standard Return Window: Most new, unused items can be returned within 90 days of purchase.
- Extended Return Window: If you paid with a Lowe’s Advantage Card, Lowe’s Business Advantage, Lowe’s Commercial Account, or Lowe’s Business Rewards Card, you have up to 365 days (one year) to return eligible items.
- Shorter Return Windows: Certain categories have a 30-day return period, including:
- Major appliances (refrigerators, washers, dryers, stoves, etc.)
- Outdoor power equipment (lawnmowers, chainsaws, etc.)
- Electronics (TVs, computers)
- Water heaters, air conditioners, and highway trailers
- Liquid paint and some seasonal/holiday items
Holiday Extensions: During peak seasons (e.g., November–December), Lowe’s may extend return windows for holiday purchases. Always check for specific holiday policies at the time of purchase.
Condition Requirements for Returns
To qualify for a return or exchange, your item must generally meet these criteria:
- New and Unused: Items should be in new, unused, and unaltered condition.
- Original Packaging: Whenever possible, return items in their original packaging with all accessories, manuals, and parts included.
- Tags and Labels: Keep all original tags and labels attached, especially for items like tools, décor, and appliances.
- Special Circumstances: Lowe’s may refuse returns or charge restocking fees for used, damaged, or incomplete items. For defective products or items damaged during shipping, contact Lowe’s customer service for specific instructions.
Originally focused on hardware and appliances for home improvement, Lowe’s was founded in 1946 by Lucius Smith Lowe in North Wilkesboro, North Carolina, USA.
Proof of Purchase: What You Need
Lowe’s makes it easy to provide proof of purchase, but having the right documentation speeds up the process:
- Original Receipt: The fastest way to process a return.
- Order Confirmation Email: For online orders, a printed or digital confirmation works.
- Lowe’s Account Lookup: Purchases made with a Lowe’s account, credit/debit card, or phone number can often be retrieved by staff.
- Gift Receipt: Acceptable for returns or exchanges; refunds are typically issued as store credit.
- No Receipt: You may still be able to return items if you provide a valid photo ID and payment details. However, refunds may be issued as store credit, and approval is at the manager’s discretion.
In-Store vs. Online Return Procedures
Lowe’s accommodates both in-store and online returns, but the steps and requirements differ slightly.
In-Store Returns
- Bring the item, proof of purchase, and a valid photo ID (if needed) to any Lowe’s store.
- Visit the customer service desk or checkout counter.
- The associate will process your return and issue a refund or exchange.
Online Returns
- Log into your Lowe’s account and navigate to your order history.
- Select the item to return and follow prompts to generate a prepaid return shipping label.
- Pack the item securely with all original parts and packaging.
- Drop off the package at a designated shipping carrier (e.g., FedEx).
- Refunds are processed upon receipt and inspection of the item at Lowe’s return center.
Note: Items purchased online can also be returned in-store for convenience.
How to Start a Return at Lowe's
In-Store Return
- Gather your item(s), proof of purchase, and a valid photo ID (if needed).
- Ensure the item is in original condition and packaging.
- Visit any Lowe’s store and go to the customer service desk.
- Present your item(s) and documentation to the associate.
- Choose refund or exchange as preferred.
Online Return
- Go to Lowe’s website and sign in to your account.
- Locate your order in the order history.
- Select the item(s) to return and follow the prompts to initiate the return.
- Print the prepaid return shipping label.
- Pack the item securely with all accessories and original packaging.
- Drop off at the designated carrier.
- Track your return and wait for confirmation and refund.
Mail-In Return (for non-online purchases)
- Contact Lowe’s customer service for instructions.
- Provide proof of purchase and reason for return.
- Follow provided steps for shipping the item back.
Refund Methods and Timelines
- Original Payment Method: Most refunds are issued to the original method of payment (credit card, debit card, etc.).
- Store Credit: If you paid with a gift card, refund card, merchandise card, or in-store credit, refunds are issued as store credit.
- Check Payments: Refunds may be issued as cash or store credit, depending on the date and verification.
- Lowe’s Pay: Refunds are credited back to the financing institution.
- Refund Timeline: Refunds are usually processed immediately for in-store returns. Online/mail returns may take several days after receipt and inspection.
- Shipping Fees: Original shipping/delivery fees are generally non-refundable unless the return is due to Lowe’s error.
“Lowe’s is a trusted home improvement brand that’s been around for over 70 years, offering homeowners everything they need to tackle any home improvement project.” – Ty Pennington, TV host and carpenter.
Lowe’s return policy is designed to be straightforward and customer-friendly, offering flexibility for most purchases. By understanding the timelines, documentation requirements, and exceptions, you can shop with confidence and handle returns smoothly if needed. Always keep your receipts, check return eligibility before buying, and reach out to Lowe’s customer service for any unique situations. If you found this guide helpful, share it with friends, leave a comment, or subscribe for more expert home improvement tips!
Lowes Return policy FAQs
What is Lowe’s standard return policy?
Most new, unused items can be returned within 90 days of purchase with proof of purchase.
Which items have a shorter return window?
Major appliances, electronics, outdoor power equipment, and some seasonal items have a 30-day return window.
Can I return an item without a receipt?
Yes, Lowe’s can often look up your purchase using your credit/debit card, phone number, or MyLowe’s account. A valid photo ID is required.
Are there any items that cannot be returned?
Yes—labor/installation fees, delivery charges (unless due to Lowe’s error), gift cards, as-is merchandise, paint samples, and items exposed to bodily fluids/waste are non-returnable.
How do I return an online purchase?
Initiate the return on Lowe’s website, print a prepaid shipping label, and send the item back, or return it in-store.
Will I get a refund for shipping fees?
Shipping and delivery fees are non-refundable unless the return is due to Lowe’s error.
What if my item is defective or damaged?
Contact Lowe’s customer service immediately for instructions and possible waivers of restocking fees.
How long does it take to get a refund?
In-store refunds are usually immediate. Online/mail returns may take several days after the item is received and inspected.
Can I return a gift?
Yes, with a gift receipt, you’ll receive store credit for the item’s value.
Can I return clearance or final sale items?
Generally, no. Final sale and clearance items are non-returnable unless defective.