The Comprehensive guide to Making A Return at Old Navy
Old Navy, a popular clothing and accessories brand, offers a return policy designed to ensure customer satisfaction. With a 30-day return window for most items and 60 days for Athleta items, customers have the flexibility to return purchases that don’t meet their expectations.
While there are specific conditions that may apply, the return process is relatively straightforward, whether conducted in-store or online. This article will delve into various facets of Old Navy’s return policy, including return timeframes, refund methods, how to initiate returns, and special conditions or exceptions.
The name “Old Navy” was chosen because it was meant to evoke an image of a place where people can find good value, like an old-fashioned military surplus store.
Old Navy Return Policy Overview
Old Navy Return policy Window
- 30 days to return items for a full refund to original payment method.
- 14 days to get free return shipping, or pay $9.95 fee after 14 days.
- 7 days to get a price adjustment on full-price purchases.
- Returns may be denied after 30 days. Act quickly.
- No returns allowed on final sale merchandise.
Return Condition Requirements
- Items must be unworn with tags attached upon return.
- Returned in original packaging if applicable.
- No returns on monogrammed or personalized items.
- Saks reserves right to limit returns from frequent returners.
- Saleable condition only, no visible wear, stains, or damage.
Refund Methods at Old Navy
- Items must be unworn with tags attached upon return.
- Returned in original packaging if applicable.
- No returns on monogrammed or personalized items.
- Saks reserves right to limit returns from frequent returners.
- Saleable condition only, no visible wear, stains, or damage.
How to Initiate a Old Navy Return
In-Store Returns
- Bring items and receipt to any Old Navy store for free return.
- Online purchases can be returned in-store with packing slip.
- Exchanges available at any time for free in-store.
Online Returns
- Start return at oldnavy.gap.com within 30 days.
- Print free prepaid UPS return label.
- Ship back return package and await refund email.
Return Shipping Costs
- Free return shipping using Old Navy’s label.
- Return shipping only free within 30 days.
- Customer pays return shipping without Old Navy label.
Old Navy Return Policy Exclusions
- No returns allowed on final sale or worn items.
- Non-returnable gift cards, masks, and monogrammed items.
- Banana Republic and Gap items can’t be returned to Old Navy.
- Coupons and discounts not refunded on returns.
“I remember when Old Navy first came out. It was like a revolution for me. It was so affordable and so stylish.” – Christina Applegate, actress and comedian
Sebastian realizes that Old Navy’s return policy provides a balanced approach to ensuring customer satisfaction while maintaining clear guidelines and conditions. With different timeframes for various items, flexible refund methods, and accessible return initiation processes, it caters to the diverse needs of shoppers.
Whether shopping online or in-store, customers can find this return process suits their preferences. Informational awareness of special conditions and exceptions empowers shoppers to make informed decisions.
FAQs About the Old Navy return Policy
What is Old Navy's return policy?
Old Navy offers returns and exchanges within 30 days of purchase. Items must be unused and unwashed with tags. Free return shipping available. Store credit issued after 30 days.
Can I return without a receipt to Old Navy?
Yes, Old Navy does no-receipt returns for store credit based on the current selling price. Having the receipt gets you a refund in your original form of payment.
Does Old Navy allow returns without tags?
Old Navy accepts returns on most items without tags, as long as they are unworn and unused with original packaging. Some exceptions like swimsuits require tags.
What's Old Navy's holiday return policy?
Old Navy usually extends their return window over the holidays. Eligible purchases made by December 24 can be returned until mid-January typically.
How long does an Old Navy refund take?
Allow up to 10 business days for Old Navy return refunds to be processed and credited back to your original form of payment.
Can I exchange Old Navy items by mail?
No, Old Navy doesn’t offer mail-in exchanges. You have to return the item, then place a new order for the exchange product separately.
Does Old Navy offer price adjustments?
Yes, if an Old Navy item you purchased at full price drops in price within 2 weeks, you can request a price adjustment for the difference.
What can't be returned to Old Navy?
Non-returnable items include gift cards, final sale merchandise, used or worn items, masks, and items from Gap or Banana Republic.
Can I return international Old Navy purchases?
No, Old Navy does not accept returns on international purchases shipped from their Canadian or European online stores.
