Key takeaways
- Returns accepted within 60 days for a full refund; after 60 days, store credit only.
- Items must be unworn, unwashed, unaltered, and have all original tags attached.
- Proof of purchase is required for refunds; gift returns get store credit.
- Online purchases can be returned by mail or in-store; in-store purchases must be returned in-store.
- $5.95 return shipping fee applies to mailed returns unless exchanging.
- Furniture and select décor have a 30-day return window and must be shipped back.
- Refunds are processed to the original payment method within 1–2 weeks after receipt.
Anthropologie is known for its eclectic fashion, home décor, and unique shopping experience. But what happens if your purchase isn’t quite right? Whether you bought online or in-store, understanding the Anthropologie return policy can save you time, money, and frustration.
This comprehensive guide covers every aspect of returning items to Anthropologie, including timeframes, product conditions, proof of purchase, exceptions, and step-by-step return instructions. We’ll also answer the most common questions and offer practical tips for a smooth return process.
What is the Anthropologie Return Policy?
Anthropologie offers a generous return window, but the exact timeframe depends on what you bought and how you bought it.
Standard Return Periods
Most Items:
- Returns accepted within 60 days of purchase or delivery for a full refund to the original payment method.
- Returns after 60 days (but within one year) are eligible for store credit only.
Furniture & Select Décor:
- Must be returned within 30 days of delivery.
Wedding Gowns & Bridal Sets:
- Returnable within 30 days if unworn and unaltered. Made-to-order gowns are final sale.
Holiday & Promotional Periods:
- Extended return windows may apply (e.g., orders placed between October 1 and December 31 can be returned through January 31 of the next year).
Tips for a smoother Anthropologie Return
- Some product categories (like furniture and bridal) have shorter windows.
- Final sale and clearance items are not returnable.
- Holiday purchases often get an extended return period.
Condition Requirements for Returns
Anthropologie is strict about the condition of returned merchandise to ensure fairness and quality for all customers.
General Requirements
- Items must be unworn, unwashed, and unaltered.
- All original tags must be attached.
- Original packaging is required for certain items (e.g., shoes must be returned in the shoe box).
- Items must be free of stains, pet hair, and debris.
Exceptions & Special Cases
Defective Items:
- Can be returned even if used, but must be assessed for manufacturing defects.
Missing Tags:
- Some stores may allow returns with a receipt, but this is not guaranteed.
Slightly Used or Damaged Items:
- Generally not accepted unless the issue is a manufacturer defect.
Anthropologie is known for its unique and trendsetting apparel, accessories, and home decor, and has been featured in numerous fashion and lifestyle publications including Vogue, Elle, and Marie Claire.
Proof of Purchase: What You Need
Having proof of purchase is crucial for a successful return.
Original Receipt:
- Strongest form of proof.
Order Confirmation Email (Printed or Digital):
- Accepted for online returns.
Packing Slip or Shipping Invoice:
- Can be used for mail returns.
Gift Receipt:
- Eligible for exchange or store credit only.
Loyalty Program Account (AnthroPerks):
- Purchases can be looked up if you used your account.
No Proof of Purchase?
- Returns without proof are typically not eligible for a refund but may be considered for exchange or store credit at the lowest selling price, at the store’s discretion.
Final Sale and Non-Returnable Items
Certain categories are always non-returnable, regardless of condition or time.
Final Sale Items
- Items marked as “Final Sale” at checkout or on the tag.
- Clearance merchandise ending in .95 and purchased with extra discount.
- Personalized or made-to-order items (e.g., custom bridal gowns).
Non-Returnable for Hygiene or Safety
- Intimates and underwear (if hygiene seal is broken)
- Swimwear (if hygiene seal is broken)
- Face coverings and masks
- Pierced jewelry (if seal is broken)
- Opened beauty or body products
- Sexual wellness products
Exceptions
- Defective final sale items may be eligible for return or exchange.
How to Start an Anthropologie Return
In-Store Return
- Bring item(s) and proof of purchase to any Anthropologie store.
- Present original receipt, packing slip, or order confirmation.
- Staff will inspect the item and process your refund or exchange.
Online Return (for Online/App Orders)
- Log in to your Anthropologie account and go to Order History.
- Select the order and item(s) you wish to return.
- Click “Start a Return” and follow instructions to print your return label.
- Pack items securely, attach the return label, and drop off at UPS or USPS.
- $5.95 return shipping fee is deducted from your refund (unless exchanging).
No Printer?
- Download a QR code and take it to a participating post office for label printing.
Mail Return (for Store Purchases by Mail)
- Contact the store for instructions. Usually, only store credit is offered for mail returns of in-store purchases.
Furniture & Large Items
- Contact Anthropologie customer service to schedule a pick-up.
- Furniture must be in saleable condition and returned within 30 days.
- Delivery fees are non-refundable; select upholstery may incur a restocking fee.
Refund Methods and Timelines
Refund Methods
- Original Payment Method:
- For returns within 60 days.
- Store Credit:
- For returns after 60 days or without proof of purchase.
- Gift Returns:
- Store credit or exchange only.
Refund Timeframes
- Processing:
- 1–2 weeks after item is received and inspected.
- Credit to Account:
- 1–3 business days after processing (may take longer depending on bank).
- Furniture:
- Refund issued after item is received at warehouse.
Shipping Fees
- Original shipping charges are not refundable.
- Return shipping fee ($5.95) is deducted from refund for mailed returns (unless exchanging).
Delays
- Refunds may take longer during peak periods or if additional inspection is required.
“Anthropologie is one of my favorite stores because they have such a wide range of styles and products. I can always find something unique and inspiring there.” – Reese Witherspoon
Anthropologie’s return policy is customer-friendly but has specific requirements and exceptions. Knowing the rules—such as timeframes, condition standards, and proof of purchase—can ensure a smooth return or exchange. Always check the details for your specific item, keep your receipts, and follow the correct process for online or in-store returns. If you have questions, reach out to Anthropologie’s customer service for guidance.
Anthropologie Return policy FAQs
How long do I have to return an item to Anthropologie?
You have 60 days for a full refund; after that, you may receive store credit for up to one year.
Can I return worn or washed items?
No. Items must be unworn, unwashed, and unaltered, with all tags attached.
What if I lost my receipt?
Returns without a receipt may be eligible for exchange or store credit at the lowest selling price. Purchases made with AnthroPerks can sometimes be looked up.
Can I return online orders in-store?
Yes, as long as you bring the receipt or order confirmation.
Are final sale items ever returnable?
No, unless the item is defective.
How do I return furniture?
Contact customer service to arrange a pick-up. Furniture must be returned within 30 days and delivery fees are not refunded.
What is the return shipping fee?
$5.95 is deducted from your refund for mailed returns unless you are exchanging.
Can I return gifts?
Yes, with a gift receipt you can exchange or receive store credit.
How long does it take to get a refund?
Refunds are processed in 1–2 weeks after receipt, with funds credited in 1–3 business days.
Are shipping fees refundable?
No, original shipping charges are not refunded.