The Ann Taylor return policy gives you 30 days to return most items for a full refund—whether you bought online or in-store. Items must be unworn, unwashed, and have original tags, and online returns include an $8.95 label fee. This 2025 guide covers everything: refund timelines, condition requirements, proof of purchase, holiday extensions, and what can’t be returned.
Key takeaways
- Ann Taylor return policy 2025 allows returns within 30 days for most items.
- Refunds are processed to the original payment method within 7–10 business days after receipt
- Online returns using the prepaid label incur an $8.95 fee.
What is the Ann Taylor Return Policy?
Ann Taylor’s standard return window is 30 days from the date of purchase for most items. This applies to both in-store and online purchases. Returns made within this period, accompanied by valid proof of purchase, are eligible for a full refund to the original payment method or an exchange. If you return an item after 30 days, you may receive a merchandise credit for the current selling price instead of a refund.
Holiday Return Policy: Purchases made between November 1 and December 25 are eligible for an extended return window, allowing returns or exchanges until January 15 of the following year. This policy gives shoppers extra flexibility during the holiday season.
Product Type Differences: While most apparel and accessories follow the standard window, certain categories like final sale items, intimates, and swimwear may have different or stricter policies.
Condition Requirements for returns
To qualify for a return or exchange, items must meet these requirements:
- Unworn and Unwashed: Clothing and accessories must be in new condition, free of wear, stains, or odors.
- Original Tags Attached: All original tags must remain affixed to the item.
- Original Packaging: For shoes, accessories, or special items, the original packaging may be required.
- Defective Items: Defective merchandise can be returned or exchanged, even if worn, as long as the defect is not due to customer misuse.
Exceptions: Items that show signs of use, have missing tags, or are damaged due to customer handling are generally not eligible for return. Final sale items are not returnable under any circumstances unless defective.
The Ann Taylor brand was initially known for its iconic “career wear” for women, but has since expanded to offer a wide range of clothing, accessories, and footwear.
Proof of Purchase Requirements
Ann Taylor requires proof of purchase to process returns:
- Original Receipt: The preferred proof for all returns.
- Order Confirmation Email: Printed or digital copies are accepted for online orders.
- Packing Slip or Shipping Invoice: Acceptable for online purchases.
- Gift Receipt: Returns with a gift receipt are refunded as merchandise credit or exchange.
- Loyalty Program Account: Purchases made through a loyalty account may be verified for returns.
- No Proof of Purchase: Returns without proof are credited at the current selling price as merchandise credit only. Final sale items without proof are not eligible for return.
Tip: Always keep your receipt or confirmation email until you are certain you’ll keep your purchase.
Tip: Always keep your receipt or confirmation email until you are certain you’ll keep your purchase.
Final Sale and Non-Returnable Items
Certain categories are always final sale and not eligible for return or exchange:
- Intimates
- Swimwear
- Clearance merchandise marked ‘Final Sale’
- Personalized or monogrammed items
- Gift cards
Defective Final Sale Items: If a final sale item is defective, contact customer service for assistance. In rare cases, exceptions may be made.
Ann Taylor Factory and Outlet Purchases: Must be returned to the original store type (Factory or Outlet), not standard Ann Taylor stores.
How to Initiate a Return
In-Store Returns
- Bring the item in new condition with all tags attached.
- Provide the original receipt, gift receipt, or proof of purchase.
- Visit any Ann Taylor store (not Factory or Outlet for standard Ann Taylor purchases).
- A store associate will process your return or exchange.
Online Returns
- Start the return at the Ann Taylor website’s return portal.
- Enter your order number and email address.
- Print the prepaid return shipping label ($8.95 fee deducted from refund).
- Pack items securely with the return form and label.
- Drop off at the specified carrier or schedule a pickup.
- You’ll receive an email confirmation once the return is processed.
Return by Mail (without prepaid label): You may ship the item at your own cost to the address provided on the website, but this may result in delayed processing.
Ann Taylor Refund Policy
- Refund Timeline: Allow 7–10 business days after Ann Taylor receives your return for the refund to be processed.
- Refund Method: Refunds are issued to the original payment method. Returns with gift receipts or without proof of purchase receive merchandise credit.
- Original Shipping Fees: These are not refundable.
- Merchandise Credit: Issued as an e-gift certificate (for online returns) or store credit (for in-store returns). Valid photo ID may be required to redeem.
- Delayed Refunds: Mailing returns without using the official return portal may cause significant delays.
“Ann Taylor is proof that you don’t have to sacrifice style for professionalism – you can have both.” – Jenna Lyons, former Creative Director of J.Crew.
Return Policy Full Breakdown
- Ann Taylor return policy 2025 allows returns within 30 days for most items.
- Items must be unworn, unwashed, and have original tags attached for a successful return.
- Proof of purchase, such as a receipt or confirmation email, is required for a full refund.
- Final sale items, intimates, and swimwear are not eligible for return or exchange.
- Refunds are processed to the original payment method within 7–10 business days after receipt.
- Online returns using the prepaid label incur an $8.95 fee.
- Holiday purchases have an extended return window until January 15.
- Merchandise credits are issued for gift returns or returns without proof of purchase.
- In-store and online return processes differ slightly—know where to return your items.
- International orders must be returned via Borderfree; shipping fees are not refunded.
Ann Taylor Return policy FAQs
What is the current return policy for Ann Taylor in 2025?
Ann Taylor accepts returns within 30 days of purchase. Items must be in new condition with tags. You’ll get back your original payment with receipt, or store credit without.
What is the Ann Taylor return policy without a receipt?
Yes, returns without a receipt get store credit based on the item’s current selling price. Having the receipt gets you a refund to original payment.
Can you return sale or clearance items to Ann Taylor?
Yes, Ann Taylor accepts returns on sale items within 30 days for a full refund back to the original payment method used.
What is the return window for Ann Taylor purchases in 2025?
You have 30 days from the original purchase date to return items to Ann Taylor, with a extended holiday return period.
Does Ann Taylor offer exchanges, and how do they work?
Exchanges can be done for free at any time in-store. Online exchanges must be mailed back then reordered separately.
How long does it take to get a refund from Ann Taylor after a return?
Allow 7-10 business days for your return refund to process after Ann Taylor receives it. Mailed returns take longer.
Does Ann Taylor accept returns without the original tags?
No, Ann Taylor only accepts returns on new unused items that still have the original tags attached.
Can you get a price adjustment from Ann Taylor after purchase?
Yes, Ann Taylor will adjust pricing one time within 7 days if an item gets marked down that you just bought at full price.
Which items are non-returnable at Ann Taylor?
Final sale items, gift cards, personalized items, used or damaged goods, and items with tags or hygiene liners removed cannot be returned.
Will Ann Taylor refund shipping charges on returned items?
No, original shipping fees are not refundable.
Can you return Ann Taylor Factory or Outlet purchases to a full-price store?
No, Factory and Outlet items must be returned to the same type of store.