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Ann Taylor Return Policy: Navigating Returns with Ease [2024]

Key Takeways:

  • 45-Day Return Window: Items must be returned within 45 days from the purchase date.
  • Original Receipt Required: For a return to be processed, the original receipt or proof of purchase is necessary.
  • Condition of Items: Merchandise must be returned in its original, unworn condition with tags attached.
  • Refund Method: Refunds are issued in the original form of payment, with store credit offered for returns without a receipt.
  • Exclusions Apply: Final sale items are not eligible for return.

When it comes to shopping, finding the ideal item is only the beginning. What happens when it doesn’t quite fit or meet your expectations? And this is where a customer-friendlier return policy by Ann Taylor steps in. All from easy return options to a broad time limit, what Ann Taylor is trying to do is make sure an ideal and satisfying shopping experience for each of their customers.

Returning In-Store Purchases

All other merchandise and exchange items will be accepted if returned within 45 days of the original purchase at an Ann Taylor store. Take your item to any Ann Taylor store, along with the original receipt. In the event that you lose the receipt, Ann Taylor will do their best to locate the transaction either with your credit card information or the email address related to your Ann Taylor account. All returned items should be in new, unworn, and unwashed condition with all tags attached.

Steps to Return In-Store Purchases:

  • Gather your item(s) for return, ensuring they are in new, unworn, and unwashed condition.
  • Make sure to retain the original receipt and take it with you to the store if an occurrence of that kind arises. However, what do you do if you don’t have a receipt?
  • Visit any Ann Taylor store within 45 days of the original purchase date.
  • Upon arrival, inform a store associate that you would like to return or exchange your item(s).
  • Present your item(s) along with the original receipt or alternative proof of purchase for processing.
  • Ensure that all tags are attached to the returned item(s). Follow any additional instructions or procedures provided by the store associate.


Returning in-store purchases at Ann Taylor is easy; following the instructions in the Return Policy and the steps stipulated above, one will get an easy time exchanging the item or getting a refund.

Remember to double-check the condition of the item(s) before returning them to ensure a smooth transaction.

The Ann Taylor brand was initially known for its iconic “career wear” for women, but has since expanded to offer a wide range of clothing, accessories, and footwear.

Returning Online Purchases

If your online purchase from Ann Taylor does not meet your expectations, you have two convenient return options:

  • Return by mail: Please fill out the return form included in your package. Enclose the item(s) being returned and attach the pre-paid return shipping label. Drop it off at any UPS location or schedule a pickup.

  • Returns to Store: Merchandise may be returned to any Ann Taylor store in the U.S. at any time within 45 days from the purchase date. Please have the purchase receipt or shipping confirmation email and the item(s) to be returned.

Return however you’d like, but remember to follow Ann Taylor’s return policy advice: Ensure that the item(s) are new, unworn, and unwashed, with all tags attached.

Special Holiday Return Policy

Ann Taylor’s return policy is extended during the holiday season to give time to return merchandise or make exchanges. Merchandise must be returned or exchanged by January 15 of the following year for merchandise purchased between November 1 and December 25. This extended return window allows customers to shop with confidence during the holiday season.

“Ann Taylor is proof that you don’t have to sacrifice style for professionalism – you can have both.” – Jenna Lyons, former Creative Director of J.Crew.


Ann Taylor understands that return processes are always not the best of times, and hence their return policy is very customer-oriented. Whether you want to return the item to the store physically or even by mail, Ann Taylor has made provision for just that. The extended holiday return policy exemplifies an Ann Taylor commitment to customers in helping to make their shoppers’ holidays stress-free.

Before making a purchase from Ann Taylor, get familiar with their return policy for an effortless shopping experience. Remember to keep the original receipt or purchase invoice, and that the merchandise cannot be used. It must be in new condition without use, washed, or any label detached. For any question or additional information, they can address themselves to our friendly customer service of Ann Taylor. Therefore, shop with confidence, for Ann Taylor has a very flexible return policy that will allow returning or exchanging products at your convenience. Do read the summary and overview return policy to have a great time shopping with Ann Taylor.

FAQs About Ann Taylor Return Policy

Ann Taylor accepts returns within 45 days of purchase. Items must be in new condition with tags. You’ll get back your original payment with receipt, or store credit without.

Yes, returns without a receipt get store credit based on the item’s current selling price. Having the receipt gets you a refund to original payment.

Yes, Ann Taylor accepts returns on sale items within 30 days for a full refund back to the original payment method used.

You have 30 days from the original purchase date to return items to Ann Taylor, with a extended holiday return period.

Exchanges can be done for free at any time in-store. Online exchanges must be mailed back then reordered separately.

Allow 7-10 business days for your return refund to process after Ann Taylor receives it. Mailed returns take longer.

No, Ann Taylor only accepts returns on new unused items that still have the original tags attached.

Yes, Ann Taylor will adjust pricing within 7 days if an item gets marked down that you just bought at full price.

Final sale items, gift cards, used or damaged goods, and items with tags or hygiene liners removed cannot be returned.

Yes, Ann Taylor provides prepaid international return labels. You’ll be refunded the merchandise cost only, not original shipping fees.

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