Key takeaways
- American Eagle offers a 30-day window for refunds and a 60-day window for store credit, with an extra 7 days for online purchases.
- Items must be unworn, unwashed, undamaged, and have all tags attached; swimsuits and underwear require hygienic liners.
- Proof of purchase is required for a refund; without it, you may receive store credit at the current price.
- Online returns incur a $5 shipping fee unless you’re a select member or returning certain items; in-store returns are free.
- Final sale items, including gift cards and customized products, are not eligible for return.
- Refunds are processed to the original payment method or as store credit, typically within 5–7 days after receipt.
- Shipping fees are only refunded if the return is due to a quality issue or error.
- Returns must be made in the country of purchase.
American Eagle Outfitters (AEO) is a favorite destination for stylish, comfortable apparel and accessories. But what happens if your purchase isn’t quite right? Whether you’re shopping for jeans, Aerie bras, or clearance finds, understanding the American Eagle return policy can save you time, money, and frustration.
This comprehensive guide breaks down everything you need to know about returning items to American Eagle in 2025, including timeframes, item conditions, proof of purchase, online versus in-store returns, final sale exclusions, and refund processing.
What is the American Eagle Return Policy?
Standard Return Windows:
- Full Refund: Return within 30 days of purchase for a refund to your original payment method.
- Merchandise Credit: Return between 31–60 days of purchase for store credit.
- Online Purchases: Enjoy an extra 7 days to return for both refund and store credit (37 days for refund, 67 days for credit).
- After 60/67 Days: Returns are not accepted after these windows.
Holiday Return Extensions:
- For purchases made between October 24 and December 31, you can return items until January 15 or 30 days from purchase, whichever is later.
Special Notes:
- Timeframes apply to both in-store and online purchases, but online orders get an extra 7 days.
- Always check for updated policies around major holidays or promotions.
Item Condition Requirements
To qualify for a return, items must meet the following criteria:
- Unworn, Unwashed, Undamaged: Items must be in new condition.
- Original Tags Attached: All labels and tags must be present. Some stores may accept returns without tags if the item is clearly unused, but this is at the associate’s discretion.
- Hygienic Liners: Swimsuits and underwear must have hygienic liners intact.
- Original Packaging: Not always required, but recommended for certain items or if returning by mail.
- Exceptions for Slightly Used/Damaged Items: If an item is defective, contact customer service for special handling. American Eagle may deduct from your refund if the item’s value is diminished due to unreasonable handling.
American Eagle Outfitters started in 1977, founded by brothers Jerry and Mark Silverman. Their first store was located in Twelve Oaks Mall in Novi, Michigan, and it initially sold clothing, shoes, and accessories for men.
Proof of Purchase: What You Need
Accepted Forms:
- Original Receipt (paper or digital)
- Order confirmation email
- Shipping invoice or packing slip
- Order history from your AE account
No Receipt?
- With tags and in new condition: Eligible for store credit at the current selling price.
- Without tags or with visible wear: Return may be denied, or store credit may be offered at the associate’s discretion.
- Gift Receipts: Refunds issued as store credit or exchange.
- Loyalty Program Purchases: Orders linked to your Real Rewards account can often be looked up in-store.
Final Sale and Non-Returnable Items
Certain items are final sale and cannot be returned or exchanged:
- Gift cards
- Personalized or customized items
- Swimwear and underwear (if hygienic liner is removed)
- Clearance/70% off items (varies by store; check your receipt or ask in-store)
- Other marked final sale items (check product details at purchase)
Defective Final Sale Items:
If a final sale item is defective, contact customer service for review. Exceptions may be made for quality issues.
How to Start a Return at American Eagle
In-Store Returns
- Bring the item(s) to any American Eagle, Aerie, or Tailgate store in the U.S.
- Provide proof of purchase (receipt, order confirmation, or account lookup).
- Ensure items are in returnable condition (unworn, unwashed, tags attached).
- Speak with an associate to process your return or exchange.
Online Returns
- Visit the American Eagle online return portal.
- Enter your order number and email address.
- Select the items to return and the reason for return.
- Print the prepaid shipping label (a $5 fee applies, unless waived for select members/items).
- Pack your items (preferably in original packaging), include the invoice, and attach the label.
- Drop off at your chosen carrier.
Note:
Online returns for in-store purchases are not accepted; these must be returned in-store.
Refund Methods and Processing Times
- Original Payment Method: Refunds for returns within 30 days are issued to the original payment method (credit card, PayPal, etc.).
- Store Credit: Returns made after 30 days (but within 60/67 days) receive merchandise credit.
- Gift Receipt Returns: Store credit or exchange.
- No Receipt: Store credit at current price.
- Refund Processing Time:
- Online Returns: 5–7 days after the return is received (may take 1–2 billing cycles to appear).
- In-Store Returns: Immediate or within 1–2 billing cycles.
- Shipping Fees: Original shipping is non-refundable unless the item is defective or incorrect.
- Instant Credit: Real Rewards members can opt for instant e-gift card credit when initiating an online return.
“Aerie continues to be a standout performer for American Eagle, consistently delivering strong growth and resonating with its target demographic through its body-positive messaging.” – From a March 2024 Seeking Alpha analysis of American Eagle Outfitters.
The American Eagle return policy in 2025 is designed for customer satisfaction, offering clear timeframes, straightforward requirements, and flexible options for both online and in-store shoppers. By understanding the details—such as proof of purchase, item condition, and final sale exclusions—you can shop with confidence and handle returns with ease. If you have any questions or unique return scenarios, check the FAQs or contact American Eagle customer service for personalized assistance.
American Eagle Return policy FAQs
What is the American Eagle return policy?
You have 30 days from the purchase date for a full refund to your original payment method.
How long do I have to return for store credit?
You can return items for merchandise credit up to 60 days after purchase (67 days for online orders).
Are there extended return periods during the holidays?
Yes, purchases made from late October through December can be returned until January 15 or 30 days from purchase, whichever is later.
Can I return items without a receipt?
Yes, but you’ll receive store credit at the current selling price if the item is unused and has tags attached.
What items are non-returnable?
Gift cards, customized products, and swimwear/underwear without hygienic liners are final sale.
How do I return an online order?
Use the online return portal to print a label, pack your items, and drop them off with your carrier. A $5 fee applies unless waived for certain members/items.
Can I exchange online purchases?
No, online exchanges are not available. You must return the item and place a new order.
How soon will I get my refund?
Refunds are processed within 5–7 days after receipt of your return, but may take 1–2 billing cycles to appear.
Are shipping fees refunded?
No, unless the return is due to a defective or incorrect item.
What if my item is defective or incorrect?
Contact customer service for a refund of shipping fees and special handling.