Key takeaways
- Abercrombie and Fitch offers a 30-day return window for most items; VIP members get 60 days.
- Items must be unworn, unwashed, and have original tags attached.
- Online returns incur a $7 shipping fee unless you opt for an e-gift card.
- Returns are processed to the original payment method if within the return window; otherwise, store credit is issued.
- Refunds typically take 3–5 business days after processing.
- Returns without proof of purchase are generally not accepted.
- Exchanges are free and can be done in-store or online.
- Holiday purchases can be returned until January 31.
Abercrombie and Fitch is renowned for its trendsetting styles and customer-centric approach. But what happens if your purchase isn’t quite right? Understanding the Abercrombie and Fitch return policy ensures you can shop confidently, knowing your options if you need to make a return or exchange.
This comprehensive guide covers everything: standard return windows, item condition requirements, proof of purchase, differences between online and in-store returns, final sale exclusions, step-by-step return processes, refund timelines, and much more. Whether you’re a regular shopper, a gift-giver, or a VIP myAbercrombie member, you’ll find all the answers here.
What is the Abercrombie and Fitch Return Policy?
Standard Return Timeframes
Abercrombie and Fitch offers a clear and straightforward return window:
- 30-Day Standard Return Period:
Customers have 30 days from the purchase date (in-store) or the estimated/actual delivery date (online) to return items for a full refund to the original payment method. - VIP myAbercrombie Members:
VIP members enjoy an extended 60-day return window. To qualify, you must have VIP status at the time of purchase. - Returns After the Window:
Returns made after 30 days (or 60 days for VIPs) are only eligible for merchandise credit, not a refund to the original payment method. - Holiday Return Policy:
Purchases made between November 1 and December 21 can be returned until January 31 of the following year for a full refund, provided you have the receipt. - No Returns Past 60 Days:
After 60 days, only merchandise credit is issued, and only if the return is accepted.
Item Condition Requirements
To ensure your return is processed smoothly, items must meet strict condition standards:
- Unworn, Unwashed, and Original Tags:
All items must be in their original, unused condition with tags attached. Worn, washed, or laundered items are not accepted. - Resalable Condition:
Items must be free from damage, stains, or defects and should look brand new. - Original Packaging:
While original packaging is not mandatory for most returns, it is recommended for fragile or specialty items. - Hygiene Seals:
For intimate apparel and swimwear, hygiene seals must be intact for the item to be eligible for return. - Exceptions for Defective Items:
If an item is damaged, defective, or does not match its description, it may be returned even if it falls under final sale, provided you report the issue promptly.
Abercrombie and Fitch was originally founded as an upscale sporting goods store in 1892, but it shifted its focus to casual clothing in the 1980s and 1990s.
Proof of Purchase: What You Need
Abercrombie and Fitch requires proof of purchase for all returns:
- Accepted Proofs:
- Original receipt (paper or digital)
- Order confirmation email
- Packing slip or shipping invoice
- Gift Returns:
- Gift receipt: Eligible for merchandise credit (gift card)
- No gift receipt: Return may be denied or only eligible for lowest selling price as store credit
- myAbercrombie Account Purchases:
If your purchase was linked to your myAbercrombie account, store associates can often look up your transaction even if you’ve lost your receipt. - No Proof of Purchase:
Returns without any proof are generally not accepted.
Final Sale and Non-Returnable Items
Certain items are not eligible for return or exchange under any circumstances:
- Final Sale Items:
Products marked as “final sale” at purchase cannot be returned or exchanged. - Custom and Personalized Products:
Items that are embroidered, embellished, or personalized are not returnable. - Gift Cards:
Non-refundable and non-exchangeable. - Face Masks:
For hygiene reasons, face masks cannot be returned or exchanged. - Used or Opened Intimates/Swimwear:
Must have hygiene seals intact; otherwise, they are not eligible for return.
Defective Merchandise:
Exception: If a final sale or custom item is defective or does not match its description, contact customer service for a resolution.
How to Start an Abercrombie Return
In-Store Returns
- Bring the item(s) and proof of purchase to any Abercrombie and Fitch or abercrombie kids store in the US.
- Store associates will process your return or exchange on the spot.
- Refunds to the original payment method are typically processed within 3–5 business days.
Online Returns
- Visit the Abercrombie and Fitch returns portal and start your return.
- Select your preferred carrier and print the prepaid return shipping label or opt for a QR code.
- Pack your item(s) securely and drop them off at the designated location.
- A $7 return shipping fee is deducted from your refund unless you opt for an e-gift card.
- Allow approximately three weeks for the return to be processed at the distribution center.
Mail Returns (Non-Online Purchases)
- Items purchased in-store cannot be returned by mail; they must be returned in-store.
Exchanges
- Exchanges can be processed in-store at any time.
- Online exchanges are available during the return process.
Refund Processing and Timelines
- Refund Method:
- Original payment method for returns within 30 days (60 for VIPs)
- Merchandise credit (e-gift card) for returns after the window or with gift receipt
- Processing Time:
- In-store: 3–5 business days for refund to appear
- Online: Up to three weeks for processing at the distribution center, plus 3–5 business days for the refund to post
- Shipping Fees:
- Original shipping costs are non-refundable
- $7 return shipping fee for online returns (waived if refund is issued as e-gift card)
- Special Cases:
- Cash refunds for in-store purchases may require you to return to the store within 10 days; otherwise, a merchandise credit is issued via email.
“The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.” – Lee Iacocca (former CEO of Chrysler, who began his career at Abercrombie and Fitch)
Abercrombie and Fitch’s return policy is designed to provide flexibility and peace of mind for shoppers. With clear timeframes, straightforward requirements, and dedicated customer support, you can shop confidently knowing that returns and exchanges are simple and fair. Always keep your proof of purchase, check item condition requirements, and review the specific rules for final sale and personalized items. For any uncertainties, Abercrombie and Fitch’s customer service is ready to help. Shop smart, and enjoy your Abercrombie experience!
Abercrombie Return policy FAQs
What is the standard return window at Abercrombie and Fitch?
30 days from purchase or delivery date; 60 days for VIP members.
Can I return worn or washed items?
No, items must be unworn, unwashed, and in original condition with tags attached.
Is a receipt required for all returns?
Yes, a receipt, order confirmation, or packing slip is required. myAbercrombie account purchases may be looked up in-store.
Are there any items that cannot be returned?
Yes, final sale, custom/personalized items, gift cards, and face masks cannot be returned.
How do I return an online order?
Initiate the return via the online portal, print the return label, and drop off the package. A $7 fee applies unless you choose store credit.
Can I return an online purchase in-store?
Yes, if the purchase was made in USD and within the US.
How long does it take to receive a refund?
In-store: 3–5 business days after processing. Online: Up to three weeks for processing, then 3–5 business days for refund.
Are shipping fees refundable?
No, original shipping fees are non-refundable.
What if I received a defective or incorrect item?
Contact customer service for a resolution; defective items can be returned regardless of final sale status.
Can I exchange an item instead of returning it?
Yes, exchanges are available both in-store and online.