Colorful vintage-style illustration of a bustling shoe store with customers trying on various styles, and sales assistants providing service, capturing the essence of classic retail experience for the DSW return policy page.

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DSW Return Policy: What You Need to Know [2024]

Designer Shoe Warehouse (DSW), a prominent footwear retailer, offers a generous 90-day return policy, which extends to 365 days for VIP Elite members. This policy is designed to provide flexibility and peace of mind to shoe enthusiasts.

DSW’s return policy allows for returns within 90 days of purchase, or 365 days for VIP Elite members, with refunds processed to the original form of payment. For returns without a receipt, merchandise credit is offered. Understanding this policy, including the extended return period for VIP Elite members, is crucial for customers to make informed decisions.

Special Conditions for Returns

Certain items at DSW, such as final sale products and items that are worn or damaged, may not be eligible for return. Merchandise without its original packaging may also be subject to return restrictions. Being aware of these conditions is important for a hassle-free return process.

Product Exclusions and Restrictions

DSW’s return policy includes exclusions and restrictions for certain product categories. It is important for customers to be aware of these exclusions to ensure that their purchases are eligible for return.

DSW was founded in 1991 in Dublin, Ohio as a footwear retailer focused on providing designer shoes at discounted prices. DSW stands for Designer Shoe Warehouse, but the company has since expanded its product line to include handbags and accessories.

Returning Online and In-Store Purchases

Products purchased online can be returned either in-store or via mail. DSW allows customers to choose their preferred return method, ensuring convenience. Online returns may be subject to shipping fees, and the process includes clear instructions on the DSW website.

Procedure for Returns with and without a Receipt

For returns with a receipt, customers can expect a refund to their original payment method. Without a receipt, DSW offers merchandise credit, provided a valid government-issued photo ID is presented. The return process is straightforward and customer-oriented.

Step-by-Step Guide to Return a Product at DSW

To return an item to DSW, decide whether you will make the return in-store or online. For in-store returns, bring the item along with the receipt or proof of purchase to any DSW store. For online returns, log in to your DSW account, select the items you wish to return, and follow the prompts to create a return request. Package the item securely and return it via mail, ensuring it’s in its original condition.

Handling Non-Refundable Goods at DSW

Certain items at DSW are non-refundable, including final sale products, worn or damaged items, and merchandise without original packaging. Familiarizing yourself with these exceptions is crucial to ensure a successful return process.

DSW Exchange Policy

DSW offers exchanges for items within the return window. If you wish to exchange an item, simply bring it to any DSW store with the original receipt. This policy facilitates a straightforward exchange process, accommodating customer preferences.

DSW Refund Policy

Refunds at DSW are processed to the original form of payment for both in-store and online returns. For items returned without a receipt, merchandise credit is provided. Refunds are typically processed promptly, reflecting DSW’s commitment to customer satisfaction.

“DSW has revolutionized the way we shop for shoes, offering designer styles at prices that are accessible to everyone.” – Jessica Simpson, singer and fashion designer

DSW’s return policy offers a comprehensive approach with a 90 to 365-day window for most items. The policy provides flexibility for refunds, exchanges, and store credits, accommodating a diverse range of customer needs. Understanding the specific terms and conditions, especially for excluded items and special categories, is key to a smooth return experience at DSW.

FAQs About the DSW Return Policy

DSW offers 90 day returns on most new, unused items with receipt. Some exceptions like worn and final sale merchandise. In-store and online returns. Refunds to original payment.

Yes, you’ll get a merchandise credit instead of original payment refund typically. Valid photo ID may be required. Information may be kept in customer return database.

In-store DSW refunds are immediate. Allow 7-10 days from receiving and processing online returns for refund to issue.

Non-returnable items include used, worn, or final sale merchandise. Also opened fragrances, nail polish, electronics, hazardous materials.

Yes, DSW deducts $8.50 from refunds when using their prepaid return label. Return shipping is free for VIP Elite members only.

Yes, DSW allows exchanges for the same item in a different size or color within 90 days typically. Certain terms and fees apply. See policy for details.

DSW does not have a special holiday return extension. Their regular 90 day policy applies year-round, even after holidays.

No, after 90 days DSW will only issue merchandise credit for returns. They strictly enforce the 90 day limit from purchase date.

Associates can look up past purchases by phone number or payment method. Check confirmation emails for order numbers.

Once received by DSW, allow 7-10 days for inspection and refund processing back to your original payment method.


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