DSW Return Policy 2025: Proven Tips for Stress-Free Returns

The DSW return policy gives you 90 days to return most items in new, unused condition — or 365 days if you’re a VIP Elite member. You’ll need a receipt or digital proof for a full refund, but returns without one may still qualify for store credit with a valid ID. This 2025 guide breaks down every rule, exception, and option so you can return with confidence, whether online or in-store.

Key takeaways

What is the DSW Return Policy?

Standard Timeframe for Returns

General Return Window:
Most items purchased from DSW can be returned within 90 days of the purchase date for a full refund to the original payment method.
VIP Elite Members:
If you are a DSW VIP Elite member (spending $500+ annually), you have an extended return window of 365 days.
Holiday and Promotional Periods:
DSW occasionally extends its return window during the holiday season or special promotions. Always check your receipt or DSW’s website for seasonal updates.
DoorDash and Third-Party Purchases:
Items bought through DoorDash must be returned within 30 days for merchandise credit, unless labeled as final sale.

Condition Requirements for Returns

Unworn and Unused:
Items must be in new, unused condition. Shoes should not show signs of wear, and accessories should be unaltered.
Original Packaging:
Returns should include the original box, packaging materials, and any accessories or inserts.
Tags and Labels:
All tags must be attached, and the item must be in resalable condition.
Exceptions:
Slightly used or damaged items are generally not accepted unless they are defective. If you receive a defective product, contact DSW customer service for assistance.

DSW was founded in 1991 in Dublin, Ohio as a footwear retailer focused on providing designer shoes at discounted prices. DSW stands for Designer Shoe Warehouse, but the company has since expanded its product line to include handbags and accessories.

Proof of Purchase Requirements

Receipts:
The original receipt is the most straightforward proof of purchase.
Online Orders:
Packing slips, order confirmation emails (printed or digital), and order numbers from your DSW.com account are accepted.
Gift Receipts:
Returns with a gift receipt are eligible for merchandise credit.
Loyalty Program Purchases:
If you used your DSW VIP account, purchases can often be looked up in the system.
No Proof of Purchase:
Returns without any proof of purchase may be accepted for store credit at the item’s current selling price. A valid government-issued photo ID is required.

Final Sale and Non-Returnable Items

Certain items are considered final sale and cannot be returned or exchanged, including:

Gift cards
Customized or personalized products
Some clearance or deeply discounted items (marked as “Final Sale”)
Select beauty products (e.g., dry shampoo, nail polish) if opened or without intact packaging/seal
Items purchased through third-party platforms may have different return eligibility

Defective Final Sale Items:
If a final sale item is defective, contact DSW customer service for possible exceptions.

Online vs. In-Store Returns: Key Differences

FEATURE	ONLINE PURCHASES	IN-STORE PURCHASES
Return Window	90 days (365 for Elite)	90 days (365 for Elite)
Return In-Store	Yes	Yes
Return by Mail	Yes	No
Proof of Purchase	Order #, email, slip	Receipt, loyalty lookup
Shipping Fee	$8.50 (unless Gold/Elite)	N/A
Refund Method	Original payment/store credit	Original payment/store credit

How to Start a DSW Return

In-Store Returns

Bring the item, original packaging, and proof of purchase to any DSW store.
Present a government-issued photo ID if you lack a receipt.
The staff will process your return or exchange on the spot.

Online Returns

Visit the DSW Returns page on their website.
Enter your order number and email address.
Select the items to return and provide a reason.
Print the prepaid shipping label (included in your order or downloadable online).
Pack the item securely and drop it off at the nearest FedEx location.
Track your return via email updates.

Note:
Online purchases can also be returned in-store for convenience and to avoid shipping fees.

DSW Refund Policy

Refund Method:
Refunds are issued to the original payment method if returned within 90 days (or 365 days for Elite members). Returns after this period may receive store credit.
Refund Timeframe:
Refunds typically process within 7–10 business days after the return is accepted.
Shipping Fees:
Original shipping fees are non-refundable. Return shipping fees ($8.50) apply unless you are a VIP Gold or Elite member.
Payment Method Variations:
Refunds to credit/debit cards may take additional days to appear, depending on your bank.

Key Points Explained with Examples and Insights

Generous Return Window
DSW’s standard 90-day return window is longer than many competitors, giving customers flexibility and peace of mind.
VIP Elite Perks
VIP Elite members benefit from a 365-day return window and free return shipping, making it easier for frequent shoppers to manage returns.
In-Store Convenience
Online orders can be returned in-store, allowing you to avoid shipping fees and receive instant processing.
Proof of Purchase Flexibility
Even if you lose your receipt, DSW offers options for store credit returns with a valid ID, making it easier to return gifts or forgotten purchases.
Final Sale Awareness
Always check for “Final Sale” labels, especially on clearance or personalized items, as these are not eligible for return.

“DSW has revolutionized the way we shop for shoes, offering designer styles at prices that are accessible to everyone.” – Jessica Simpson, singer and fashion designer

Return Policy Full Breakdown

DSW return policy 2024 allows most items to be returned within 90 days for a full refund.
VIP Elite members enjoy a 365-day return window and free return shipping.
Items must be unworn, unused, and in original packaging with tags attached.
Both receipts and digital proofs of purchase are accepted; store credit is available for returns without a receipt.
Online purchases can be returned in-store or by mail; in-store purchases must be returned at a DSW store.
Return shipping is $8.50 unless you are a VIP Gold or Elite member.
Final sale items, gift cards, and personalized products are not eligible for return.
Refunds are processed to the original payment method within 7–10 business days.
Defective final sale items may be eligible for exceptions—contact customer service.
Government-issued ID is required for returns without proof of purchase.
Gift returns are eligible for merchandise credit.
DSW VIP membership can help you track purchases for easier returns.
Shipping fees are non-refundable.
Always check the return policy for seasonal or promotional updates.
Use the DSW online portal for easy mail-in returns.

DSW Return policy FAQs

Can I return worn or tried-on shoes to DSW in 2025?

No, shoes must be unworn and in new condition to be eligible for return.

How do returns work at DSW if I lost my receipt?

You can still return the item for store credit with a valid photo ID. Purchases made with a VIP account can often be looked up.

What is the return window for most items at DSW?

You have 90 days for most items, or 365 days if you are a VIP Elite member.

Can DSW online orders be returned at a store location?

Yes, online purchases can be returned to any DSW store.

s there a return shipping fee for DSW mail-in returns?

Yes, an $8.50 fee applies unless you are a VIP Gold or Elite member.

Does DSW refund original shipping charges on returned orders?

No, original shipping fees are not refunded.

How does DSW issue refunds for returned items?

Refunds go to the original payment method or as store credit if outside the return window or without proof of purchase.

What is the DSW return policy for gifts without a receipt?

Yes, with a gift receipt you’ll receive merchandise credit.

How do I start a return for a DSW.com order?

Visit the DSW Returns page, enter your order details, print a shipping label, and send the item back.