Key takeaways
- DSW return policy 2025 allows most items to be returned within 90 days for a full refund.
- VIP Elite members enjoy a 365-day return window and free return shipping.
- Items must be unworn, unused, and in original packaging with tags attached.
- Both receipts and digital proofs of purchase are accepted; store credit is available for returns without a receipt.
- Online purchases can be returned in-store or by mail; in-store purchases must be returned at a DSW store.
- Return shipping is $8.50 unless you are a VIP Gold or Elite member.
- Refunds are processed to the original payment method within 7–10 business days.
- Final sale items, gift cards, and personalized products are not eligible for return.
Returning shoes or accessories to DSW should be as easy as buying them. Whether you shop online or in-store, understanding the DSW return policy can save you time, money, and frustration.
This comprehensive guide covers every aspect of the DSW return and exchange process in 2025, from standard timeframes and item conditions to refund methods and exceptions. We’ll also answer common questions, highlight key takeaways, and offer practical tips for a seamless return experience.
What is the DSW Return Policy?
Standard Timeframe for Returns
- General Return Window:
Most items purchased from DSW can be returned within 90 days of the purchase date for a full refund to the original payment method. - VIP Elite Members:
If you are a DSW VIP Elite member (spending $500+ annually), you have an extended return window of 365 days. - Holiday and Promotional Periods:
DSW occasionally extends its return window during the holiday season or special promotions. Always check your receipt or DSW’s website for seasonal updates. - DoorDash and Third-Party Purchases:
Items bought through DoorDash must be returned within 30 days for merchandise credit, unless labeled as final sale.
Condition Requirements for Returns
- Unworn and Unused:
Items must be in new, unused condition. Shoes should not show signs of wear, and accessories should be unaltered. - Original Packaging:
Returns should include the original box, packaging materials, and any accessories or inserts. - Tags and Labels:
All tags must be attached, and the item must be in resalable condition. - Exceptions:
Slightly used or damaged items are generally not accepted unless they are defective. If you receive a defective product, contact DSW customer service for assistance.
DSW was founded in 1991 in Dublin, Ohio as a footwear retailer focused on providing designer shoes at discounted prices. DSW stands for Designer Shoe Warehouse, but the company has since expanded its product line to include handbags and accessories.
Proof of Purchase Requirements
- Receipts:
The original receipt is the most straightforward proof of purchase. - Online Orders:
Packing slips, order confirmation emails (printed or digital), and order numbers from your DSW.com account are accepted. - Gift Receipts:
Returns with a gift receipt are eligible for merchandise credit. - Loyalty Program Purchases:
If you used your DSW VIP account, purchases can often be looked up in the system. - No Proof of Purchase:
Returns without any proof of purchase may be accepted for store credit at the item’s current selling price. A valid government-issued photo ID is required.
Final Sale and Non-Returnable Items
Certain items are considered final sale and cannot be returned or exchanged, including:
- Gift cards
- Customized or personalized products
- Some clearance or deeply discounted items (marked as “Final Sale”)
- Select beauty products (e.g., dry shampoo, nail polish) if opened or without intact packaging/seal
- Items purchased through third-party platforms may have different return eligibility
Defective Final Sale Items:
If a final sale item is defective, contact DSW customer service for possible exceptions.
Online vs. In-Store Returns: Key Differences
FEATURE | ONLINE PURCHASES | IN-STORE PURCHASES |
Return Window | 90 days (365 for Elite) | 90 days (365 for Elite) |
Return In-Store | Yes | Yes |
Return by Mail | Yes | No |
Proof of Purchase | Order #, email, slip | Receipt, loyalty lookup |
Shipping Fee | $8.50 (unless Gold/Elite) | N/A |
Refund Method | Original payment/store credit | Original payment/store credit |
How to Start a DSW Return
In-Store Returns
- Bring the item, original packaging, and proof of purchase to any DSW store.
- Present a government-issued photo ID if you lack a receipt.
- The staff will process your return or exchange on the spot.
Online Returns
- Visit the DSW Returns page on their website.
- Enter your order number and email address.
- Select the items to return and provide a reason.
- Print the prepaid shipping label (included in your order or downloadable online).
- Pack the item securely and drop it off at the nearest FedEx location.
- Track your return via email updates.
Note:
Online purchases can also be returned in-store for convenience and to avoid shipping fees.
Refund Process and Timeframes
- Refund Method:
Refunds are issued to the original payment method if returned within 90 days (or 365 days for Elite members). Returns after this period may receive store credit. - Refund Timeframe:
Refunds typically process within 7–10 business days after the return is accepted. - Shipping Fees:
Original shipping fees are non-refundable. Return shipping fees ($8.50) apply unless you are a VIP Gold or Elite member. - Payment Method Variations:
Refunds to credit/debit cards may take additional days to appear, depending on your bank.
Key Points Explained with Examples and Insights
- Generous Return Window
DSW’s standard 90-day return window is longer than many competitors, giving customers flexibility and peace of mind. - VIP Elite Perks
VIP Elite members benefit from a 365-day return window and free return shipping, making it easier for frequent shoppers to manage returns. - In-Store Convenience
Online orders can be returned in-store, allowing you to avoid shipping fees and receive instant processing. - Proof of Purchase Flexibility
Even if you lose your receipt, DSW offers options for store credit returns with a valid ID, making it easier to return gifts or forgotten purchases. - Final Sale Awareness
Always check for “Final Sale” labels, especially on clearance or personalized items, as these are not eligible for return.
“DSW has revolutionized the way we shop for shoes, offering designer styles at prices that are accessible to everyone.” – Jessica Simpson, singer and fashion designer
DSW’s return policy in 2025 is designed for customer satisfaction, offering generous timeframes, flexible proof of purchase options, and convenient return methods. Whether you shop online or in-store, understanding these policies ensures a smooth and stress-free return experience. Always keep your receipts, check for final sale labels, and consider joining the VIP program for added benefits. Have more questions? Check out our FAQ or visit your local DSW store for personalized assistance.
DSW Return policy FAQs
Can I return worn shoes to DSW?
No, shoes must be unworn and in new condition to be eligible for return.
What if I lost my DSW receipt?
You can still return the item for store credit with a valid photo ID. Purchases made with a VIP account can often be looked up.
How long do I have to return an item to DSW?
You have 90 days for most items, or 365 days if you are a VIP Elite member.
Can I return an online purchase in-store?
Yes, online purchases can be returned to any DSW store.
Is there a fee for returning items by mail?
Yes, an $8.50 fee applies unless you are a VIP Gold or Elite member.
Are shipping fees refundable?
No, original shipping fees are not refunded.
What items are final sale at DSW?
Gift cards, personalized items, some clearance merchandise, and select beauty products are final sale.
How are refunds processed?
Refunds go to the original payment method or as store credit if outside the return window or without proof of purchase.
Can I return a gift to DSW?
Yes, with a gift receipt you’ll receive merchandise credit.
How do I start a return for an online order?
Visit the DSW Returns page, enter your order details, print a shipping label, and send the item back.