Key Takeways:
- Forever 21 allows returns within 30 days of the shipped date for online purchases
- Returns can be made by mail or in-store for a refund
- Some items, such as sale merchandise, cosmetics, and gift cards, are final sale and cannot be returned
- Customers are responsible for return shipping costs, which will be deducted from the refund
Forever 21 is a well-known fast-fashion retailer that offers trendy clothing, accessories, and beauty products at affordable prices. With a strong presence both online and in physical stores, Forever 21 has become a go-to destination for fashion-conscious consumers around the world.
Overview of the Forever 21 Return Policy
Forever 21’s return policy allows customers to return items within 30 days of the shipped date for online purchases. All returned items must be unwashed, unworn, and undamaged, with all tags attached. Customers can return items by mail or in-store for a refund, which will be issued in the original form of payment.
- Forever 21 was founded in 1984 by Do Won Chang and his wife Jin Sook Chang.
- The company’s name was inspired by the idea that it caters to the youth market, with the “21” representing the target demographic.
- Forever 21 has collaborated with various celebrities and designers, including Selena Gomez, Kendall and Kylie Jenner, and Diane von Furstenberg.
Forever 21 Return Methods
By Mail: Customers can return items by mail using the pre-printed return label included with their package. The return shipping cost will be deducted from the refund.
In-Store: Items can be returned to any Forever 21 store within the original country of purchase.
Exceptions and Non-Returnable Items
Some items are considered final sale and cannot be returned or exchanged, including:
- Food items
- Sale merchandise
- Cosmetics
- Underwear
- Select lingerie and swimwear
- Earrings and body piercings
- Clearance items
- Gift cards and e-gift cards
Tips for a Successful Return to Forever 21
- Ensure that all items are unwashed, unworn, and undamaged, with tags attached
- Include the completed returns form and customs documents (if applicable) with your return
- Use a trackable shipping method to ensure your return reaches Forever 21
- Allow 2-3 weeks from the return ship date for your account to be credited
- As of 2021, Forever 21 operates in over 40 countries worldwide.
- The company’s annual revenue peaked at $4.4 billion in 2015 before declining in recent years.
- Forever 21’s target market primarily consists of young women aged 18-24.
Competitor Comparison
H&M, one of Forever 21’s closest competitors, offers a slightly more lenient return policy. Customers can return unworn items within 30 days of purchase for a full refund, with the original tags attached. H&M also offers free returns for online purchases, whereas Forever 21 deducts the return shipping cost from the refund. In my opinion, H&M’s return policy is better for customers, as it provides a longer return window and free returns for online purchases. However, both retailers have similar exceptions for final sale items and require items to be in original condition for a successful return.
- In 2019, Forever 21 filed for Chapter 11 bankruptcy protection and announced plans to close up to 178 stores in the United States.
- As part of its restructuring efforts, Forever 21 has focused on enhancing its online presence and optimizing its store footprint.
- In February 2020, Forever 21 was acquired by Authentic Brands Group, Simon Property Group, and Brookfield Property Partners.
Understanding Forever 21’s return policy is essential for making informed decisions when shopping both online and in-store. By following the guidelines outlined in this article, you can ensure a smooth and hassle-free return process. Remember to check the exceptions and special cases before attempting to return an item, and always ensure that your returned items meet the required conditions.
Can I return items purchased online to a Forever 21 store?
Yes, you can return online purchases to any Forever 21 store within the original country of purchase.
How long do I have to return an item?
Forever 21 allows returns within 30 days of the shipped date for online purchases.
Can I return sale items?
No, sale merchandise is considered final sale and cannot be returned or exchanged.
Will I be refunded for the original shipping cost when I return an item?
No, the original shipping cost is non-refundable.
How will I receive my refund?
Refunds will be issued in the original form of payment.
Can I return gift cards?
No, gift cards and e-gift cards are final sale items and cannot be returned or exchanged.
How long does it take for my refund to be processed?
Please allow 2-3 weeks from the return ship date for your account to be credited.
