Key takeaways
- As of April 15, 2025, Forever 21 NO LONGER ACCEPTS RETURNS or exchanges in U.S. stores; all sales are final.
- Forever 21’s standard return window is 30 days, extending to 60 days during holidays.
- Items must be unworn, unwashed, undamaged, and have original tags for returns.
- Proof of purchase is required for all returns; receipts or order confirmations are accepted.
- In-store and online returns have similar policies but differ in refund timing and shipping responsibilities.
- Certain items like intimates, swimwear, and clearance merchandise are final sale and non-returnable.
- Refunds are issued to the original payment method and take 5-14 business days to process.
Important Update in 2025
As of April 15, 2025, Forever 21 has ceased accepting returns and exchanges in U.S. stores, and gift cards have expired due to the company’s ongoing bankruptcy and store closures. All purchases made in U.S. stores and online are now considered final sale. U.S. stores are expected to close by May 1, 2025, unless a buyer intervenes. This means no returns or refunds will be processed for purchases made after this date in the U.S.
Forever 21 has been a go-to destination for trendy, affordable fashion for years. However, with recent changes in the company’s status and evolving policies, understanding the current return policy is essential for shoppers.
This comprehensive guide breaks down the Forever 21 return policy as of 2025, covering all critical aspects including timeframes, item conditions, proof of purchase, differences between online and in-store returns, final sale items, refund procedures, and holiday return extensions.
What is the Forever 21 Return Policy?
Forever 21’s return policy generally allows customers to return most items within 30 days of purchase for a refund or exchange, provided the items meet specific conditions. This timeframe applies to both in-store and online purchases, with some exceptions during holiday seasons when the return window extends to 60 days.
To qualify for a return, items must be:
- Unworn, unwashed, and undamaged
- With all original tags attached
- In original packaging where applicable (especially for jewelry)
- Accompanied by valid proof of purchase such as a receipt, packing slip, or order confirmation
Items that do not meet these criteria or fall into certain categories are not eligible for returns or exchanges.
Condition Requirements
- Items must be unworn, unwashed, and undamaged
- Original tags must be attached
- Jewelry must be returned in original packaging
- Original packaging is required for certain items
- Slightly used or damaged items are typically not accepted unless defective
By the early 2010s, Forever 21 had over 800 stores in 57 countries, becoming one of the most aggressive global fast fashion chains.
Proof of Purchase
- Original receipt is preferred for all returns
- Order confirmation emails or packing slips are accepted for online purchases
- Gift receipts may be accepted but often result in store credit rather than a refund
- Returns without any proof of purchase are generally not accepted
Final Sale Items
Certain items are non-returnable and non-exchangeable under any circumstances, including:
- Intimates (underwear, bras)
- Swimwear
- Clearance and sale merchandise
- Personalized or customized items
- Cosmetics and beauty products
- Earrings and body piercings
- Gift cards and e-gift cards
Defective items in these categories may be eligible for return or exchange upon review.
How to Start a Forever 21 Return
- In-Store Returns: Bring the item and receipt to any Forever 21 store. A store associate will inspect and process the return or exchange immediately.
- Online Returns by Mail:
- Visit the Forever 21 website and start a return request.
- Print the prepaid return shipping label (if provided) or prepare your own shipping.
- Pack the item with the original packing slip or order confirmation.
- Ship the package via the specified carrier.
- Online Returns In-Store: Bring the item and order confirmation to a physical store for return processing.
Forever 21 Refund Policy
- Refunds are issued to the original payment method used for purchase.
- Processing time for refunds is typically 5-14 business days after the returned item is received and inspected.
- Refunds for in-store returns are often processed immediately.
- Shipping fees are generally not refundable unless the item was defective or an error occurred.
- Refund timing may vary depending on the payment method and bank processing times.
“I used to grab cute stuff from Forever 21 before tours. It was loud, fun, and cheap enough to trash on stage.”
– Avril Lavigne, musician
Understanding Forever 21’s return policy is essential for a hassle-free shopping experience, especially with the recent changes in 2025. While the standard policy offers a 30-day return window with clear conditions, holiday extensions and exceptions for defective items provide some flexibility. However, the current status of Forever 21’s U.S. operations means all sales are final, and returns are no longer accepted in physical stores as of mid-April 2025.
To avoid surprises, always keep your receipts, check item conditions before purchase, and act quickly if you need to return something. Staying informed ensures you can shop confidently and make the most of Forever 21’s offerings while the company navigates its transition.
Forever 21 Return policy FAQs
Has Forever 21 changed its return policy recently?
Yes, as of April 15, 2025, Forever 21 no longer accepts returns or exchanges in U.S. stores; all sales are final.
How long do I have to return an item to Forever 21?
You have 30 days from the purchase date, or 60 days for holiday purchases, to return items.
Can I return online purchases in-store?
Yes, online purchases can be returned either by mail or at any Forever 21 store.
Are there items that cannot be returned?
Yes, intimates, swimwear, clearance items, cosmetics, and gift cards are final sale.
What proof of purchase do I need for a return?
Original receipt, packing slip, or order confirmation email is required.
Do I get a full refund for returned items?
Refunds are issued if items are in original condition with tags and proof of purchase.
How long does it take to receive a refund?
Refunds take 5-14 business days after the returned item is received and inspected.
Are shipping costs refundable?
Shipping fees are generally non-refundable unless the item was defective.
Can I return items after 30 days?
Returns after 30 days are usually not accepted except in special cases like defects.
What is the process for returning items by mail?
Initiate a return online, print a shipping label, pack the item with proof of purchase, and ship it back.