Key takeaways
- Lane Bryant’s standard return window is 45 days; 60 days for Credit Cardholders and Reward Members.
- Final sale, intimate apparel, swimwear, and earrings are not returnable.
- Proof of purchase is required for a full refund; store credit is offered for returns without a receipt.
- Online orders can be returned by mail or in-store; in-store purchases must be returned in-store.
- Refunds are processed to the original payment method or store credit.
- In-store refunds are immediate; mail-in refunds may take up to two billing cycles.
- Defective items may be returned even if final sale.
- Gift returns are refunded as store credit or gift card.
- Photo ID is required for returns without a receipt.
Shopping for plus-size fashion at Lane Bryant should be a confident and enjoyable experience. But sometimes, that perfect dress, pair of jeans, or accessory just isn’t the right fit. Understanding Lane Bryant’s return policy can help you shop worry-free, knowing exactly how to handle returns, exchanges, and refunds.
In this comprehensive guide, you’ll learn about Lane Bryant’s standard return timeframes, item condition requirements, proof of purchase options, differences between online and in-store returns, final sale exclusions, and much more. Whether you’re a frequent shopper or new to Lane Bryant, this article will answer all your questions and help you make returns with ease.
Lane Bryant Return Policy Overview
Lane Bryant offers a straightforward return policy designed to prioritize customer satisfaction. Here are the essential details every shopper should know:
- Standard return window: 45 days from purchase for most customers; 60 days for Lane Bryant Credit Cardholders and Reward Members.
- Eligible items: Most apparel and accessories, provided they are unworn, unwashed, and have original tags attached.
- Proof of purchase: Original receipt, packing slip, order confirmation, or gift receipt.
- Refund methods: Original payment method or store credit for returns without a receipt.
- Return channels: In-store and online/mail returns available.
- Final sale exclusions: Certain categories, such as intimates and clearance merchandise, are not returnable.
Return Timeframes and Eligibility
Standard Return Window
- 45 days for most customers: Lane Bryant accepts returns within 45 days of the original purchase date for standard shoppers.
- Extended 60-day window: Lane Bryant Credit Cardholders and Reward Members benefit from a 60-day return window.
- Holiday returns: Lane Bryant often extends the return window during the holiday season, but specific dates may vary each year. Always check the website or contact customer service for up-to-date holiday return policies.
Product-Specific Return Windows
- Apparel and accessories: Eligible for return within the standard timeframe.
- Intimates, swimwear, and earrings: Typically considered final sale and not eligible for return due to hygiene reasons.
- Final sale and clearance items: Marked as final sale and cannot be returned or exchanged.
Lane Bryant was founded in 1904 by a woman named Lena Himmelstein Bryant, who started with just a single dress shop in New York City.
Condition Requirements for Returns
General Item Condition
- Unworn and unwashed: Items must be in new condition, free from signs of wear, washing, or damage.
- Original tags attached: All original tags must remain on the item for a full refund.
- Original packaging: While not always mandatory, using original packaging is recommended to prevent damage in transit.
- Accessories and add-ons: Any included accessories, such as belts or removable straps, should be returned with the item.
Exceptions and Special Cases
- Used or damaged items: Lane Bryant reserves the right to refuse returns if items appear worn, are missing tags, or show damage not due to a manufacturing defect.
- Defective items: If you receive a defective product, contact Lane Bryant customer service for a resolution, which may include a return, exchange, or refund even for final sale items.
Proof of Purchase Requirements
Accepted Forms of Proof
- Original receipt: The most straightforward way to process a return.
- Packing slip: Used for online and phone orders.
- Order confirmation email: Printed or digital copies are acceptable.
- Gift receipt: Allows returns for store credit or exchange.
- Loyalty account lookup: Purchases made with a Lane Bryant account can often be retrieved in-store.
Returns Without Proof of Purchase
- Store credit: If you lack traditional proof of purchase, Lane Bryant may offer store credit at the lowest selling price within the last 60 days.
- Photo ID required: A valid photo ID may be necessary for returns without a receipt, and your information may be recorded to prevent abuse of the policy.
How to Start a Return at Lane Bryant
Returning Online Orders
- Initiate return: Log in to your Lane Bryant account, select the order, and follow prompts to generate a prepaid return label.
- Return shipping fee: A fee ($5.95–$7.95) is deducted from your refund when using the prepaid label.
- Packaging: Securely package items with the packing slip and attach the return label.
- Drop-off: Take the package to the carrier specified on the label (typically FedEx).
Returning In-Store Purchases
- Bring item and receipt: Visit any Lane Bryant store with your item and proof of purchase.
- ID required: Photo ID may be needed for returns without a receipt.
- Immediate refund: Refunds for eligible in-store returns are typically processed immediately.
Online vs. In-Store Returns: Key Differences
FEATURE | ONLINE PURCHASES | IN-STORE PURCHASES |
Return Window | 45/60 days | 45/60 days |
Return Method | Mail or in-store | In-store only |
Required Proof | Packing slip, email | Receipt, loyalty lookup |
Refund Method | Original payment/store credit | Original payment/store credit |
Return Shipping Fee | $5.95–$7.95 deducted | Free |
Exchanges | Not available online | Available in-store |
Final Sale and Non-Returnable Items
Categories Not Eligible for Return
- Final sale merchandise: Clearly marked and cannot be returned or exchanged.
- Intimates and swimwear: Non-returnable for hygiene reasons.
- Earrings and certain accessories: Non-returnable for hygiene reasons.
- Altered or custom items: Not eligible for return.
- Used, worn, or washed items: Not accepted unless defective.
Exceptions for Defective Items
- Defective merchandise: Even final sale items may be returned or exchanged if they are defective or damaged upon arrival. Contact customer service for assistance.
Step-by-Step Return Process
In-Store Returns
- Bring the item, original receipt (or proof of purchase), and valid photo ID to any Lane Bryant store.
- Present the item to a store associate for inspection.
- If eligible, receive a refund to the original payment method or store credit.
Online/Mail Returns
- Log in to your Lane Bryant account and navigate to “Returns & Exchanges.”
- Select the order and item(s) you wish to return.
- Generate and print the prepaid return label.
- Pack the item(s) securely with the packing slip.
- Attach the label and drop off the package at the specified carrier.
- Track your return using the provided tracking number.
- Refunds are processed after the item is received and inspected.
Returns Without a Receipt
- Visit a Lane Bryant store with the item and a valid photo ID.
- Store credit is issued at the lowest selling price in the past 60 days.
“Lane Bryant is a brand that celebrates and empowers women of all shapes and sizes. Their commitment to inclusivity is inspiring and necessary in the fashion industry.” – Ashley Graham, model and Lane Bryant collaborator.
Refund Processing and Timelines
- Original payment refund: Refunds are credited to the original payment method for returns with a receipt.
- Store credit: Issued for returns without a receipt or proof of purchase.
- Gift returns: Refunded to a gift card or store credit.
- Refund timeline: In-store refunds are immediate; mail-in refunds may take up to two billing cycles (usually 7–10 business days after receipt).
- Shipping fees: Original shipping and handling fees are non-refundable unless the return is due to a Lane Bryant error.
- Return shipping deduction: When using Lane Bryant’s prepaid label, a fee ($5.95–$7.95) is deducted from your refund.
Lane Bryant’s return policy is designed to provide flexibility and peace of mind for shoppers. With clear guidelines, generous return windows, and multiple return channels, you can shop confidently knowing you have options if your purchase doesn’t work out. Remember to keep your receipts, check item eligibility, and follow the return process for a smooth experience. Have questions or tips about Lane Bryant returns? Share your experiences in the comments, and don’t forget to subscribe for more helpful shopping guides.
Lane Bryant Return policy FAQs
What is Lane Bryant’s standard return window?
45 days for most customers; 60 days for Credit Cardholders and Reward Members.
Can I return worn or washed items to Lane Bryant?
No. Items must be unworn, unwashed, and in original condition with tags attached.
Are final sale items returnable?
No. Final sale items, intimates, swimwear, and earrings are non-returnable.
What proof of purchase do I need for a return?
Original receipt, packing slip, order confirmation, or gift receipt.
How do I return an online order by mail?
Log in to your account, generate a prepaid return label, pack items with the packing slip, and drop off at the carrier.
Is there a fee for mail-in returns?
Yes. A $5.95–$7.95 fee is deducted from your refund when using the prepaid label.
How are refunds processed?
Refunds go to the original payment method or as store credit for returns without a receipt.
How long do refunds take?
In-store refunds are immediate; mail-in refunds may take up to two billing cycles.
Can I return a gift to Lane Bryant?
Yes. With a gift receipt, you’ll receive store credit or a gift card.
What if I lost my receipt?
Returns without a receipt are eligible for store credit at the lowest price in the last 60 days; photo ID required.