Neiman Marcus, a renowned luxury retailer, offers a customer-centric 30-day return policy. This policy allows customers to return or exchange items within a reasonable period, ensuring satisfaction with their high-end purchases.
The return policy at Neiman Marcus is straightforward: most items can be returned within 30 days of purchase. Online orders enjoy free returns if made within 15 days. Refunds are processed to the original form of payment, typically within 10 to 14 days. It’s important to note that altered apparel, special orders, perishable items, and final sale products are not eligible for return.
Special Conditions for Returns
Neiman Marcus has specific conditions for certain items. Altered merchandise, special orders, cloth face masks, perishable and personalized items, and items marked as ‘final sale’ are not returnable. Understanding these conditions is crucial for a hassle-free return experience.
Procedure for Returns with and without a Receipt
For returns with a receipt, the process is simple. Items can be returned either in-store or via mail. Without a receipt, the customer may still qualify for a return or exchange, provided the item is in its original condition, complete with tags and packaging. Neiman Marcus’ rewards program members can have their purchase history looked up for ease of return.
In 1939, Neiman Marcus became the first retail store in the United States to install air conditioning, making the shopping experience even more luxurious and comfortable.
Returning Online and In-Store Purchases
Products bought online can be returned either in-store or by mail. The in-store return process involves bringing the item with the original receipt or order number. For mail returns, a return fee of $9.95 applies after 15 days of delivery or for clearance items.
Product Exclusions and Restrictions
Certain items are excluded from returns at Neiman Marcus. These include perishable items, personalized or monogrammed items, and final sale items. For a seamless return process, it’s important to be aware of these exclusions.
Step-by-Step Guide to Return a Product at Neiman Marcus
Returning an item to Neiman Marcus is simple. For in-store returns, bring the item along with the receipt or order number to any Neiman Marcus store. For online returns, initiate the process on the Neiman Marcus website and follow the prompts to create a return request. Mail the item back using the USPS return label provided, ensuring it’s securely packaged and in its original condition.
Handling Non-Refundable Goods at Neiman Marcus
Certain items at Neiman Marcus are non-refundable, including altered apparel, special orders, perishable items, personalized or monogrammed items, and final sale products. It’s crucial to review these exceptions before making a purchase.
Neiman Marcus Exchange Policy
Neiman Marcus offers exchanges for items returned within the 30-day window. For online orders, initiate an exchange while creating your return request. In-store, visit a Neiman Marcus retail store, and the staff will assist with the exchange, ensuring you get the desired item.
Neiman Marcus Refund Policy
Refunds are processed within 10 to 14 business days upon receipt and inspection of the return. The refund is issued to the original payment method. For credit card payments, the funds will be returned to the same card. Gift card and PayPal payments will also be refunded accordingly.
“Shopping at Neiman Marcus is like stepping into a wonderland of fashion, where the possibilities are endless and the experience is always extraordinary.” – Sarah Jessica Parker, actress
Neiman Marcus’ return policy offers a customer-friendly approach with a 30-day window for most items. The policy provides flexibility for refunds, exchanges, and store credits, accommodating a wide range of customer needs. It’s essential to understand the specific terms and conditions, especially for excluded items and special categories, to ensure a smooth return experience.
FAQs About the Neiman Marcus Return Policy
What is Neiman Marcus' return window?
General returns must be made within 30 days, and online orders within 15 days for free returns.
Can I return worn or damaged merchandise to Neiman Marcus?
No, returned items must be in unworn, saleable, and undamaged condition with original tags.
How does Neiman Marcus process refunds?
Refunds are credited to the original form of payment, typically processed within 10 to 14 business days.
Are there any items that cannot be returned to Neiman Marcus?
Yes, altered apparel, special orders, cloth face masks, perishable, personalized/monogrammed items, and final sale items are not returnable.
Can I return online purchases at a Neiman Marcus store?
Yes, online purchases can be returned in-store within 30 days, with the return slip or receipt.
Is there a fee for returning items after 15 days of delivery?
Yes, a $9.95 return fee applies to items returned after 15 days and for clearance items or items marked “Return Fees Apply.”
Does Neiman Marcus accept returns without a receipt?
You may still return items with tags and/or original packaging. Registering for a Neiman Marcus account can provide access to your order history for proof of purchase.
How do I return a gift from Neiman Marcus?
Request a gift return slip online using the order number, then return the item in-store or by mail. Refunds for gifts are issued as a Neiman Marcus Merchandise Credit Card.
Can I return items purchased from Neiman Marcus Last Call?
Yes, returns are accepted within 30 days for items in saleable condition, except for certain non-returnable items.
