The Neiman Marcus return policy offers a 30-day window for most items, with exceptions like Chanel limited to 14 days. Items must be unworn, in original packaging, and include proof of purchase for a full refund. Whether you bought online or in-store, this 2025 guide walks you through every return option—including gift policies, refund timelines, and how ShopRunner saves you on shipping.
Key takeaways
- Most items are returnable within 30 days in original, saleable condition.
- Chanel products have a 14-day return window.
- Proof of purchase is required; options include receipts, packing slips, or order confirmations.
- Return shipping is $9.95 for online returns unless you are a ShopRunner member.
What is the Neiman Marcus Return Policy?
Standard Return Timeframes
Neiman Marcus offers a customer-friendly return policy, but specific timeframes depend on the item and purchase method:
- Most Items: Returns are accepted within 30 days of purchase or receipt.
- Chanel Products: Chanel handbags, accessories, apparel, and shoes must be returned within 14 days.
- Holiday Purchases: Items bought between November 1 and December 14 benefit from an extended return window until January 14 of the following year.
- Jewelry and Cartier Watches: Must be returned within 60 days, including all original documentation.
- Online Orders: The 30-day window starts from the delivery date.
- In-Store Purchases: The 30-day window begins on the purchase date.
Note: Returns requested after these periods may be denied or shipped back at your expense.
Condition Requirements for Returns
To qualify for a return or exchange, items must meet strict condition standards:
- Unworn and Unused: Merchandise must be in the same condition as purchased—unworn, unwashed, and undamaged.
- Original Tags and Packaging: All original tags must be attached, and vendor packaging should be included.
- Saleable Condition: Items must be presentable for resale.
- Special Categories:
- Beauty and Fragrance: Must be unopened and in original packaging.
- Jewelry and Watches: Require all original documentation.
- Defective Items: May be returned even if used, but must be assessed by Neiman Marcus for eligibility.
Exceptions:
Altered apparel, special orders, and any item marked as “final sale” cannot be returned. Slightly used or damaged items are generally not accepted unless defective upon receipt.
In 1939, Neiman Marcus became the first retail store in the United States to install air conditioning, making the shopping experience even more luxurious and comfortable.
Proof of Purchase: What You Need
Neiman Marcus requires proof of purchase for all returns. Accepted forms include:
- Original Receipt: For in-store purchases.
- Packing Slip or Shipping Invoice: For online or catalog orders.
- Order Confirmation Email: Printed or digital versions are accepted.
- Gift Receipt: Returns with a gift receipt are refunded as a Merchandise Credit Gift Card.
- Loyalty Program Account: Purchases can be verified through your Neiman Marcus account.
- No Proof of Purchase: If you lack proof, Neiman Marcus may offer store credit at the item’s current selling price, but taxes, shipping, and handling fees are non-refundable.
In-store vs Online Returns returns
Online Purchases
- Return Initiation: Start the return process via the Neiman Marcus website.
- Return Label: A prepaid return shipping label is provided; a $9.95 fee is deducted from your refund unless you are a ShopRunner member, in which case return shipping is free.
- Processing Time: Allow 10–14 days after receipt for processing.
- Refunds: Issued to the original payment method.
In-Store Purchases
- Return Process: Bring the item and proof of purchase to any Neiman Marcus store (excluding Last Call and CUSP stores).
- Documentation: Packing slip or receipt required; without it, visit Customer Service for assistance.
- Refunds: Issued to the original payment method, or as store credit if proof is incomplete.
Gift Returns
- Gift Receipt: Returns with a gift receipt receive a Merchandise Credit Gift Card.
- Without Gift Receipt: May be eligible for store credit at the current price.
How to Start a Neiman Marcus Return
In-Store Returns
- Bring the item, original receipt or packing slip, and all original packaging/tags.
- Present the item to any sales associate.
- If you lack a receipt, visit the Customer Service desk for assistance.
- Refunds are processed to the original payment method or as store credit.
Online Returns
- Log in to your Neiman Marcus account and navigate to the “Returns” section.
- Select the order and item(s) you wish to return.
- Print the prepaid return shipping label.
- Pack the item securely with all original packaging and tags.
- Attach the return label and drop off at the designated carrier.
- Track your return online; processing takes 10–14 days after receipt.
Return by Mail (Non-Online Purchases):
- Complete the return section on the packing slip.
- Enclose the slip and merchandise in original packaging.
- Use the provided return label or ship prepaid and insured to the specified address.
ShopRunner Members
- Enjoy free return shipping on eligible items.
Neiman Marcus Refund Policy
- Refund Method: Refunds are credited to the original payment method. Gift returns are refunded as a Merchandise Credit Gift Card.
- Processing Time: Allow 10–14 business days after Neiman Marcus receives your return.
- Shipping Fees: Original shipping and handling fees are non-refundable unless the item was defective or incorrect.
- Refund Delays: May occur due to payment method or bank processing times.
“Shopping at Neiman Marcus is like stepping into a wonderland of fashion, where the possibilities are endless and the experience is always extraordinary.” – Sarah Jessica Parker, actress
Return Policy Full Breakdown
- Most items are returnable within 30 days in original, saleable condition.
- Chanel products have a 14-day return window.
- Holiday purchases enjoy an extended return period until January 14.
- Proof of purchase is required; options include receipts, packing slips, or order confirmations.
- Online and in-store returns have similar policies but different procedures.
- Final sale, altered, personalized, and perishable items are non-returnable.
- Return shipping is $9.95 for online returns unless you are a ShopRunner member.
- Refunds are processed within 10–14 days to the original payment method.
- Gift returns are refunded as store credit.
- Items must be unworn, unwashed, and with all original tags and packaging.
- Opened beauty products and used items are not eligible for return.
- Jewelry and Cartier watches must be returned within 60 days with all documentation.
- Returns without proof of purchase may be eligible for store credit at current prices.
- Processing times may vary during peak periods or holidays.
- Contact customer service for questions about perishable or restricted items.
Neiman Marcus Return policy FAQs
What is the standard return window for Neiman Marcus purchases in 2025?
Most items can be returned within 30 days of purchase or receipt.
Are there any exceptions to the Neiman Marcus 30-day return policy?
Yes, Chanel items must be returned within 14 days, and jewelry/Cartier watches within 60 days.
What item condition is required to qualify for a return at Neiman Marcus?
Items must be unworn, undamaged, and have all original tags and packaging.
Can I return items to Neiman Marcus without a receipt?
Returns without a receipt may receive store credit at the current selling price.
Does Neiman Marcus refund shipping charges on returned orders?
No, original shipping and handling fees are non-refundable unless the item is defective.
How do I return an online order from Neiman Marcus?
Initiate the return on the Neiman Marcus website, print the label, and ship the item back.
Which items are considered final sale and non-returnable at Neiman Marcus?
Altered apparel, special orders, perishable foods, personalized items, and items marked “final sale.”
How does Neiman Marcus handle gift returns without a receipt?
Gifts returned with a gift receipt are refunded as a Merchandise Credit Gift Card.
How long does it take Neiman Marcus to process a refund after a return?
Refunds are processed within 10–14 business days after receipt of the return.
Can I return Neiman Marcus online purchases at a store location?
Yes, bring the item and packing slip to any Neiman Marcus store (excluding Last Call and CUSP).