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Ulta Return Policy: The Ultimate Guide [2024]

Welcome to the Return Policy Vault, where we recognize the intricate journey of discovering the ideal beauty products that resonate with your unique style and needs. Navigating the vast world of cosmetics, skincare, and personal care items can be both exhilarating and overwhelming. That’s why we’ve dedicated ourselves to simplifying one crucial aspect of your shopping adventure: understanding the Ulta return policy.

Join us as we unravel the Ulta return policy, turning what might seem like a mundane aspect of shopping into an empowering tool that enhances your beauty shopping experience.

Ulta was founded in 1990 as Ulta Salon, Cosmetics & Fragrance, Inc. by Richard E. George in Illinois and operates over 1,200 stores across 50 states in the USA.

Ulta Return Policy Overview

Ulta Return policy Window

  • Returns and exchanges are accepted within 60 days of the original purchase date.
  • After 60 days, customers can exchange for store credit with no time limit.
  • A receipt, rewards account, or ID verifies purchase dates.
  • The 60 day window provides flexibility to evaluate products.

Return Condition Requirements

  • Original receipt, rewards account, or government-issued ID required as proof of purchase.
  • Items do not need to be in original packaging but must be unused with seals intact.
  • Opened, used, or damaged items are not eligible for returns.
  • Direct Ulta Beauty purchases only – other retailers not accepted.
  • Following the criteria helps avoid refused returns at store discretion.

Refund Methods at Ulta

  • Within 60 days – refunds issued to original form of payment.
  • After 60 days – refunds issued as an Ulta Beauty store credit.
  • Non-receipted returns get store credit for the lowest selling price.
  • Rewards points reimbursed if used on returned items.
  • Original payment refunds make returns easy within 60 days.

How to Initiate an Ulta Return

In-Store Returns

  • Returns can be made at any Ulta Beauty retail location.
  • Bring the item, receipt, order confirmation, or rewards account information.
  • Valid government-issued photo ID may be requested by staff.
  • Allows quick and easy returns to the most convenient location.

Online Returns

  • To start a mail return:

    1. Package item securely in original packaging if possible
    2. Enclose order confirmation or note with details
    3. Ship via insured and trackable carrier
    4. Use Ulta Beauty provided online return address
    5. Allow up to 21 days for refund processing
  • Obtaining tracking provides visibility and ensures the package is delivered.

  • Mailing provides flexibility but items must be packed well to avoid damage.

Ulta Return Policy Exclusions

  • Used, damaged, or altered items cannot be returned or exchanged.
  • No returns accepted for purchases from other retailers.
  • Single-use coupons and gift cards cannot be returned.
  • Being aware of exclusions prevents refused returns at store discretion.

“I love Ulta. They have the best selection of beauty products and their customer service is top-notch.” – Chrissy Teigen, Model and TV Personality

In the vibrant world of beauty shopping, The Ulta return policy stands as a beacon of trust and convenience. As we’ve explored, this policy is more than a set of rules; it’s a commitment to customer satisfaction, allowing you to explore and experiment with confidence.

As your digital guide, Sebastian, I’m here to assist you in all your beauty endeavors. Remember, the pursuit of beauty is a journey filled with discovery, and Ulta’s return policy is a valuable companion along the way.

Thank you for joining me in unraveling this essential aspect of shopping at Ulta. May your beauty explorations be filled with joy, creativity, and satisfaction.

FAQs About the Ulta Return Policy

Ulta offers returns and exchanges within 60 days of the original purchase date with receipt or rewards account.

Opened items cannot be returned to Ulta. Products must be new and unused with original seals intact.

Non-receipted returns get store credit at the lowest price in the last 90 days. Photo ID is required.

The same 60 day window applies to online and in-store Ulta purchases. Returns can be done by mail or in stores.

PayPal orders returned in-store get refunded to a preferred payment card. Mailed returns credit back to PayPal account.

Ulta still accepts returns without original manufacturer packaging. The product itself just cannot have been opened or used.

Exchanges for a different item of equal value are permitted under Ulta’s return policy at any time.

Ulta gift cards are not returnable and cannot be exchanged for cash, only merchandise.

Used, damaged, or altered items cannot be returned or exchanged at Ulta. These items are disposed of or destroyed.

Allow 1-2 billing cycles from receiving the return confirmation email for the refund to show on your account.

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