The Urban Outfitters return policy gives you 30 days to return most items in new condition, with proof of purchase and original tags. After 30 days, returns are refunded as e-merchandise credit. From furniture to fashion, whether you ordered online or bought in-store, this 2025 guide walks you through every step of the return process—so you can handle returns with total confidence and avoid surprise restrictions.
Key takeaways
- Urban Outfitters accepts returns within 30 days for most items.
- Items must be unworn, unwashed, and have original tags attached.
- Proof of purchase is required; returns without receipts may be limited to store credit.
- Online orders can be returned by mail or in-store; in-store purchases must be returned in-store.
What is the Urban Outfitters Return Policy?
Standard Return Timeframes
Urban Outfitters offers a 30-day return window for most items. This period begins from the date of delivery for online orders or the purchase date for in-store buys. After 30 days, returns are still possible, but refunds are issued as e-merchandise credit instead of the original payment method.
Holiday Extension: Purchases made between November 1 and December 24 benefit from an extended return window, allowing returns or exchanges until February 29 of the following year.
Special Cases:
- Furniture/Oversized Items: Must be returned within 30 days; cannot be returned in-store.
- Gift Returns: 30-day window from the order date, not the date the gift was received.
Item Condition Requirements
To qualify for a return, items must be:
- Unworn
- Unwashed
- In original condition
- With all original tags attached
Original packaging is required for certain products, such as shoes (must be in the original shoe box) and electronics. For hygiene-related items (intimates, swimwear, beauty products), all seals and hygiene stickers must be intact.
Exceptions:
- Damaged/Defective Items: If you receive a damaged or defective product, contact customer service immediately. Urban Outfitters will provide instructions for returning or exchanging these items, often covering return shipping costs.
- Slightly Used Items: Generally not accepted unless the item is defective.
Urban Outfitters was founded by Richard Hayne, Scott Belair, and Judy Wicks in 1970 as a small retail store in Philadelphia, Pennsylvania, selling mostly secondhand clothing. The company now has over 200 stores worldwide and has expanded beyond clothing to include home goods, accessories, and even a record label.
Proof of Purchase: What You Need
Urban Outfitters requires proof of purchase for all returns. Accepted forms include:
- Original receipt (for in-store purchases)
- Order confirmation email (printed or digital)
- Packing slip or shipping invoice (for online orders)
- Gift receipt (refunds issued as store credit)
No Receipt?
- Returns without a receipt may be accepted at the store’s discretion, typically for store credit or exchange only.
- Excessive returns without receipts may lead to restrictions or denial of return privileges.
Loyalty Program Purchases: If you used a loyalty account, purchases can often be verified digitally.
Final Sale & Non-Returnable Items
Certain categories are always final sale and cannot be returned or exchanged:
- Intimates (underwear, bras) if hygiene seals are broken
- Swimwear if hygiene seals are broken
- Beauty and body products if opened or seals are broken
- Pierced jewelry (if seal is broken)
- Face coverings and masks (if seal is broken)
- Gift cards
- Personalized or customized items
- Clearance merchandise ending in .95 (e.g., $9.95)
- Made-to-order furniture
Defective Final Sale Items: If a final sale item is defective, contact customer service for assistance.
How to Start an Urban Outfitters Return
In-Store Returns
- Bring the item(s) and proof of purchase to any Urban Outfitters store within 30 days.
- Present the item(s) to a sales associate.
- Refunds are processed to the original payment method or as store credit, depending on your documentation.
Online Returns (Mail)
- Log in to your Urban Outfitters account or use the order lookup tool.
- Select the item(s) you wish to return and follow the prompts to initiate a return.
- Print the prepaid return shipping label (a restocking fee may apply).
- Pack the item(s) securely with the original packing slip.
- Drop off the package at the designated carrier.
International Returns: Use your preferred courier and include the order number and invoice. Return shipping costs and duties are typically the customer’s responsibility.
Online Purchases Returned In-Store
- Bring the item(s), order confirmation, and packing slip to any Urban Outfitters location within 30 days.
Urban Outfitters Refund Policy
- Refund to Original Payment: For returns within 30 days, refunds are issued to the original payment method.
- E-Merchandise Credit: Returns after 30 days are refunded as e-merchandise credit, sent via email.
- Processing Time: Refunds are typically processed within 1–10 business days after the return is received and approved.
- Original Shipping Fees: Not refundable.
- Restocking Fee: May apply for certain mailed returns (deducted from refund).
- Gift Returns: Refunded as store credit.
Note: Your financial institution may require additional time to process the refund.
“I love shopping at Urban Outfitters for their unique and edgy styles. It’s always been a go-to for me.” – Hailey Bieber, model
Return Policy Full Breakdown
- Urban Outfitters accepts returns within 30 days for most items.
- Items must be unworn, unwashed, and have original tags attached.
- Proof of purchase is required; returns without receipts may be limited to store credit.
- Online orders can be returned by mail or in-store; in-store purchases must be returned in-store.
- Final sale items, such as intimates, swimwear, beauty products, and clearance ending in .95, are not returnable.
- Furniture and oversized items bought online must be returned by mail.
- Refunds are issued to the original payment method within 1–10 business days.
- Returns after 30 days are refunded as e-merchandise credit.
- Restocking fees may apply to mailed returns.
- Original shipping fees are not refunded.
- Gift returns are refunded as store credit.
- Purchases made during the holiday season may be returned until February 29.
- Damaged or defective items should be reported immediately for special handling.
- International returns require customers to cover shipping and duties.
- Excessive returns without receipts may result in restrictions.
- Exchanges are not available; return the item and place a new order.
Urban Outfitters Return policy FAQs
What is the standard return window for Urban Outfitters purchases in 2025?
You have 30 days from the purchase or delivery date to return most items for a full refund.
Can I return Urban Outfitters online orders at a store location?
Yes, online orders can be returned at any Urban Outfitters store within 30 days.
How do returns work at Urban Outfitters if I lost my receipt?
Returns without a receipt may be accepted for store credit or exchange, but frequent no-receipt returns can be restricted.
Can I return sale or discounted items to Urban Outfitters?
Sale items can be returned unless marked as final sale (ending in .95 or otherwise indicated).
What is the Urban Outfitters return policy for gifts without a receipt?
Gift returns are eligible for store credit with a gift receipt or order confirmation.
Does Urban Outfitters refund shipping charges on returned orders?
No, original shipping charges are not refundable.
Which items are non-returnable under the Urban Outfitters return policy?
Intimates, swimwear, beauty products (if opened), face coverings, pierced jewelry, gift cards, and final sale items.
How long does it take to receive a refund from Urban Outfitters after a return?
Refunds are processed within 1–10 business days after the return is received and approved.
Can I exchange an item at Urban Outfitters instead of returning it?
Urban Outfitters does not process direct exchanges. Return the item and place a new order.
Does Urban Outfitters charge a restocking fee for any returns?
A restocking fee may apply to certain mailed returns and will be deducted from your refund.