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Victoria's Secret Return Policy: Everything You Need to Know

Victoria’s Secret is a popular lingerie and clothing brand known for its trendy designs and high-quality products. However, like any other brand, customers may need to return or exchange items for various reasons. This is where the Victoria’s Secret return policy comes into play.

In this article, we’ll provide you with all the information you need to know about the Victoria’s Secret return policy. We’ll cover the return period, types of items you can return, return options, and more. So, whether you’re a frequent Victoria’s Secret shopper or a first-time buyer, this guide will help you navigate their return policy with ease.

Victoria's Secret Return Policy Overview

The return period for Victoria’s Secret purchases is 90 days from the date of purchase. After 90 days, Victoria’s Secret will not accept returns or exchanges. However, if you have a Victoria’s Secret credit card, you have up to 120 days to return items.

Return Policy Exceptions

Victoria’s Secret accepts returns on most items, including lingerie, clothing, and beauty products. However, there are a few exceptions. The following items cannot be returned:

  • Final sale items
  • Gift cards
  • E-gift cards
  • Items marked as “non-returnable”

Return Options

Victoria’s Secret offers several return options to choose from, including:

  • In-store returns: You can return items to any Victoria’s Secret store in the United States or Canada. Make sure to bring your receipt or packing slip, as well as the credit card used for the purchase.
  • Mail returns: You can also return items by mail. Fill out the return form included in your package and send it back to the address provided. You’ll be responsible for the shipping fees unless you received a defective or incorrect item.
  • Online returns: If you purchased an item online, you can also initiate the return process online. Log in to your account, select the item(s) you wish to return, and follow the prompts to generate a return label. Attach the label to your package and drop it off at a shipping carrier.

Refund Options

Victoria’s Secret offers two refund options:

  • Original payment method: If you paid with a credit or debit card, your refund will be credited to that card. If you paid with a gift card or e-gift card, you’ll receive a new one via email.
  • Gift card: You can also choose to receive your refund in the form of a gift card. This option is only available for in-store returns.

Frequently Asked Questions (FAQs)

Q. How long does it take to process a return?

A. Victoria’s Secret typically processes returns within 5-7 business days of receiving the package. However, it may take up to 14 business days during peak periods.

Q. Can I exchange an item?

A. Victoria’s Secret does not offer exchanges. Instead, you’ll need to return the item and place a new order for the desired item.

Q. Can I return items to a Victoria’s Secret outlet store?

A. No, Victoria’s Secret outlet stores do not accept returns or exchanges. You’ll need to return the item to a regular Victoria’s Secret store or via mail.

Q. Can I return an online purchase to a store?

A. Yes, you can return an online purchase to any Victoria’s Secret store in the United States or Canada.


The Victoria’s Secret return policy can seem complicated at first glance, but it’s actually quite straightforward once you understand the key information. Remember, you have 90 days from the date of purchase to return most items, but there are a few exceptions such as final sale items, gift cards, and items marked as “non-returnable”. You also have several return options to choose from, including in-store, mail, and online returns. Additionally, Victoria’s Secret offers two refund options, which are original payment method and gift card.

If you’re ever unsure about the return policy or have any questions, don’t hesitate to contact Victoria’s Secret customer service for assistance. With this guide, you can confidently shop at Victoria’s Secret knowing that you have a solid understanding of their return policy.

Did You Know?

Victoria’s Secret was founded in 1977 by Roy Raymond, who was inspired to create a lingerie store after feeling embarrassed while shopping for his wife at a department store.


“Victoria’s Secret has become such an iconic brand, and the fashion show is a phenomenon. It’s something that girls aspire to be part of, and for models, it’s the holy grail.” – Alessandra Ambrosio, former Victoria’s Secret Angel

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