Dick’s Sporting Goods, a leading retailer in sports equipment and apparel, offers a flexible 90-day return policy. This policy is designed to provide customers with ample time to assess their purchases and make returns if necessary.
The return policy at Dick’s Sporting Goods covers most products for 90 days post-purchase, with a full refund, store credit, or exchange available. For returns with a receipt, refunds are processed via the original payment method. Without a receipt, customers can obtain store credit based on the item’s lowest selling price. Valid identification is required for no-receipt returns.
Special Conditions for Returns
Certain items at Dick’s Sporting Goods have specific return conditions. Electronics must be returned in their original packaging with all accessories, while pre-owned, demo, or refurbished items, including Nike Adapt Shoes, are exchangeable within seven days of purchase. Opened Hyperice and Theragun items have a 30-day return policy.
Procedure for Returns with and without a Receipt
Returns with a receipt can be processed in-store or online, with refunds issued to the original payment method. For receiptless returns, a valid ID is required, and store credit is provided. Online purchases can be returned in-store, and curbside returns are available for credit or debit card purchases.
Dick’s Sporting Goods was founded in 1948 by Richard “Dick” Stack in Binghamton, New York and in 2020, Dick’s Sporting Goods made the decision to stop selling firearms in over 440 stores, citing concerns over gun violence.
Returning Online and In-Store Purchases
Dick’s Sporting Goods allows the return of online purchases in-store. Customers should bring the invoice slip or confirmation email for a full refund to the original form of payment. For in-store purchases, receipts can be located using the ScoreCard rewards account or credit card information.
Product Exclusions and Restrictions
The return policy excludes certain items like firearms, ammunition, custom and special order items, and Yeezy shoes. Other items, such as used bikes, airbeds, and some sports equipment, have specific conditions or cannot be returned if opened.
Step-by-Step Guide to Return a Product at Dick's Sporting Goods
To return an item to Dick’s Sporting Goods, start by ensuring you have a valid proof of purchase. For in-store returns, bring the item along with the receipt or proof of purchase to any store location. For online returns, initiate the return on Dick’s Sporting Goods website, print out the provided shipping label, securely package the item, and drop it off at a UPS location. Remember, the item must be in its original, resalable condition.
Handling Non-Refundable Goods at Dick's Sporting Goods
Certain items at Dick’s Sporting Goods are non-refundable, including firearms, ammunition, custom orders, and Yeezy shoes. Used items like bikes and certain sports equipment may also be ineligible for return. It’s important to review these exclusions before making a purchase.
Dick's Sporting Goods Exchange Policy
Dick’s Sporting Goods offers exchanges for items within the 90-day return window. For special items like pre-owned or demo products, the exchange period is limited to seven days. Ensure that the item is in the same condition as sold and accompanied by a valid proof of purchase for the exchange.
Dick's Sporting Goods Refund Policy
Certain items at Dick’s Sporting Goods are non-refundable, including firearms, ammunition, custom orders, and Yeezy shoes. Used items like bikes and certain sports equipment may also be ineligible for return. It’s important to review these exclusions before making a purchase.
“I’m excited to partner with Dick’s Sporting Goods to help get more kids active and playing sports. Playing sports has been such an important part of my life and I’m excited to help give that opportunity to more kids.” – Serena Williams, Tennis Player
Dick’s Sporting Goods offers a customer-friendly return policy with a 90-day window for most items. The policy provides flexibility for refunds, exchanges, and store credits, accommodating a wide range of customer needs. It’s essential to understand the specific terms and conditions, especially for excluded items and special categories, to ensure a smooth return experience.
FAQs About the Dick's Sporting Goods Return Policy
What is Dick's return policy?
Dick’s offers 30 day returns on most items with receipt. Some exceptions like opened electronics and hazardous materials. In-store or online returns. Refunds go to original payment method.
Does Dick's allow returns without a receipt?
Yes, Dick’s does returns without a receipt. You get store credit on a gift card instead of original payment refund. Valid photo ID is required. Information may go into a customer return database.
How long do Dick's refunds take?
In-store Dick’s refunds take up to 14 days to process. Online returns take 2-3 weeks from when Dick’s receives it to get refund.
What items are non-returnable at Dick's?
Non-returnable items include opened electronics, firearms, ammo, gift cards, autographed collectibles, clearance items, bikes ridden over 24 hours, and hazardous materials.
How long do mailed returns to Dick's take to process?
Once Dick’s receives your mailed return, allow 2-3 weeks for them to inspect, process, and issue refunds back to your original payment method.
Does Dick's charge for return shipping?
No, Dick’s provides free printable return labels for orders placed on Dick’s.com. Returning items in-store is always free too.
Can you exchange only items at Dick's?
Yes, certain items like used gear, demo items, and refurbished products are exchange-only within 7 days at Dick’s. Bikes can only exchange for size/color within 24 hours.
What is Dick's holiday return policy?
Dick’s typically extends their 30 day policy from October 1 – December 24, allowing holiday returns to be made until mid-January of the following year.
How can I get my Dick's receipt if I lost it?
Call Dick’s customer service or chat with an agent online to have them email you a new copy of your Dick’s receipt if available. Or use order confirmation.
