Dick’s Sporting Goods Return Policy 2025: Ultimate Guide to Easy Refunds

The Dick’s Sporting Goods return policy gives you 90 days to return most items, whether purchased in-store or online. Refunds require proof of purchase and may take up to 14 business days in-store or 2–3 weeks by mail. This 2025 guide walks you through return timeframes, conditions, restrictions, and step-by-step instructions for returning everything from athletic gear to electronics.

Key takeaways

  • Dick’s Sporting Goods offers a 90-day return window for most items.
  • Proof of purchase is required for a refund to the original payment method.
  • Refunds take up to 14 business days in-store and 2–3 weeks by mail.

What is the Dick's Return Policy?

Dick’s Sporting Goods offers a 90-day return window for most items, allowing customers ample time to decide if their purchase is right for them. This generous timeframe applies to both online and in-store purchases, with some exceptions for specific product categories.

Key details:

90 days for most items from the date of purchase or delivery.

  • Shorter windows for select products:
  • Fitness equipment, firearms, ammunition: 30 days
  • Pre-owned, demo, and refurbished items (including Nike Adapt shoes): 7 days for exchange only
  • Theragun and Hyperice products: 30 days (opened or unopened)
  • Warehouse and “Going, Going, Gone!” locations: 45 days

 

Holiday and promotional periods:
Dick’s may extend return windows during major holidays or special events, but always check your receipt or the website for any seasonal updates.

Condition Requirements for Returns

To qualify for a return or exchange, items must generally be in clean, resalable condition. Here’s what that means:

  • Unworn, unwashed, and undamaged for apparel and footwear.
  • Original tags attached are preferred but not always required (except for bikes and some specialty items).
  • Original packaging is required for electronics, bikes, and certain equipment.
  • All accessories, manuals, and parts must be included for electronics and gear.
  • Used items: Some gently used items may be accepted if they are still in resalable condition, but acceptance is at the discretion of store staff.

 

Special notes:

  • Bikes: Must be returned within 24 hours, unassembled or with all original tags and packaging if assembled in-store.
  • Electronics: Must include all packaging and accessories.
  • Damaged or defective items: Can be returned within the policy window for a refund or exchange.

Dick’s Sporting Goods was founded in 1948 by Richard “Dick” Stack in Binghamton, New York and in 2020, Dick’s Sporting Goods made the decision to stop selling firearms in over 440 stores, citing concerns over gun violence.

Proof of Purchase: What You Need

Dick’s Sporting Goods accepts several forms of proof of purchase to process returns:

  • Original sales receipt
  • Order confirmation email (printed or digital)
  • Packing slip
  • Return barcode
  • Order number

 

If you don’t have a receipt:

  • Returns can still be processed with a valid government-issued photo ID (driver’s license, state ID, military ID, or passport).
  • Without proof of purchase, you’ll receive store credit for the item’s lowest selling price.

 

Gift returns:

  • With a gift receipt, you’ll receive a gift card or even exchange.
  • Purchases linked to a ScoreCard rewards account can be looked up in-store.

Online vs. In-Store Returns

In-Store Purchases

  • Return to any Dick’s Sporting Goods location.
  • Bring the item, proof of purchase, and original packaging (if applicable).
  • Immediate refund to original payment method or store credit.

 

Online Purchases

  • Return in-store or by mail.
  • For mail returns:
    • Initiate the return via your Dick’s account or order confirmation email.
    • Print the return label and pack the item securely.
    • Drop off at a designated shipping carrier.
  • Online-only items may not be eligible for in-store exchange but can be returned for a refund.

 

Note:
Items bought in-store cannot be returned by mail.

How to Start a Return at Dick's

In-Store Returns

  1. Bring your item, proof of purchase, and original packaging (if required) to any Dick’s Sporting Goods store.
  2. Visit the customer service desk or curbside pickup spot.
  3. Present your receipt, order confirmation, or other proof of purchase.
  4. If you lack proof, provide a valid photo ID.
  5. Receive your refund or store credit.

 

Online Returns

  1. Log in to your Dick’s Sporting Goods account or use the order confirmation email.
  2. Locate your order and select the item(s) to return.
  3. Print the prepaid return shipping label.
  4. Pack the item securely with all original parts and packaging.
  5. Drop off at the specified shipping carrier.
  6. Track your return status online.

 

Curbside Returns:
Park in a designated curbside spot, call the store, and a team member will assist you at your vehicle.

“I’m excited to partner with Dick’s Sporting Goods to help get more kids active and playing sports. Playing sports has been such an important part of my life and I’m excited to help give that opportunity to more kids.” – Serena Williams, Tennis Player

Dick's Sporting Goods Refund Methods

  • Refunds are issued to the original payment method (credit card, debit, PayPal, gift card).
  • Store credit is provided for returns without proof of purchase or with a gift receipt.
  • Refund timelines:
    • In-store returns: Up to 14 business days to original payment method; store credit is immediate.
    • Mail returns: 2–3 weeks after Dick’s receives your return.
  • Shipping fees are typically non-refundable unless the return is due to a Dick’s error or a defective item.
  • ScoreCard Rewards or coupons: Refunds are adjusted to reflect any discounts used at purchase.

Return Policy Full Breakdown

  • Dick’s Sporting Goods offers a 90-day return window for most items.
  • Proof of purchase is required for a refund to the original payment method.
  • Returns without proof of purchase require a valid photo ID and are refunded as store credit.
  • Some items (firearms, ammunition, custom orders, Yeezy shoes, etc.) are final sale and non-returnable.
  • Online purchases can be returned in-store or by mail; in-store purchases must be returned in-store.
  • Items must be in clean, resalable condition with original packaging for electronics and specialty items.
  • Gift returns are processed as store credit or exchange.
  • Refunds take up to 14 business days in-store and 2–3 weeks by mail.
  • Shipping fees are not refunded unless the item is defective or incorrect.
  • Curbside returns are available for added convenience.
  • Bikes, electronics, and certain specialty items have stricter return conditions and shorter windows.
  • Gift cards and trading cards are always final sale.
  • Damaged or defective items can be returned within the policy window.
  • ScoreCard members can have purchases looked up for easier returns.
  • Always check for seasonal or promotional return policy extensions.

Dick's Sporting Goods Return policy FAQs

Most items can be returned within 90 days of purchase or delivery.

Items must be in clean, resalable condition. Some gently used items may be accepted at the manager’s discretion.

You can return items with a valid ID for store credit at the lowest selling price.

Yes. Firearms, ammunition, custom orders, airbeds (if opened), gift cards, and Yeezy shoes are non-returnable.

Initiate the return through your Dick’s account or order email, print the shipping label, and mail the item back, or bring it to a store.

Refunds are issued to the original payment method or as store credit, depending on your proof of purchase.

Yes, with a gift receipt you’ll receive a gift card or exchange.

In-store: up to 14 business days; by mail: 2–3 weeks after receipt.

Yes, for electronics, bikes, and certain specialty items. Apparel and general gear do not always require original tags.

No. In-store purchases must be returned in-store.

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