Abercrombie and Fitch Return Policy 2025: Easy Returns and No Guesswork

The Abercrombie and Fitch return policy gives shoppers 30 days to make a return — or 60 days for VIP myAbercrombie members. Items must be unworn, unwashed, and with original tags, and online returns come with a $7 fee unless you choose store credit. This guide breaks down every return rule for 2025, from in-store vs. online options to final sale restrictions and refund timelines.

Key takeaways

  • Abercrombie and Fitch offers a 30-day return window for most items; VIP members get 60 days.
  • Items must be unworn, unwashed, and have original tags attached.
  • Online returns incur a $7 shipping fee unless you opt for an e-gift card.
  • Returns are processed to the original payment method if within the return window; otherwise, store credit is issued.

What is the Abercrombie and Fitch Return Policy?

Standard Return Timeframes

Abercrombie and Fitch offers a clear and straightforward return window:

  • 30-Day Standard Return Period:
    Customers have 30 days from the purchase date (in-store) or the estimated/actual delivery date (online) to return items for a full refund to the original payment method.
  • VIP myAbercrombie Members:
    VIP members enjoy an extended 60-day return window. To qualify, you must have VIP status at the time of purchase.
  • Returns After the Window:
    Returns made after 30 days (or 60 days for VIPs) are only eligible for merchandise credit, not a refund to the original payment method.
  • Holiday Return Policy:
    Purchases made between November 1 and December 21 can be returned until January 31 of the following year for a full refund, provided you have the receipt.
  • No Returns Past 60 Days:
    After 60 days, only merchandise credit is issued, and only if the return is accepted.

Item Condition Requirements

To ensure your return is processed smoothly, items must meet strict condition standards:

  • Unworn, Unwashed, and Original Tags:
    All items must be in their original, unused condition with tags attached. Worn, washed, or laundered items are not accepted.
  • Resalable Condition:
    Items must be free from damage, stains, or defects and should look brand new.
  • Original Packaging:
    While original packaging is not mandatory for most returns, it is recommended for fragile or specialty items.
  • Hygiene Seals:
    For intimate apparel and swimwear, hygiene seals must be intact for the item to be eligible for return.
  • Exceptions for Defective Items:
    If an item is damaged, defective, or does not match its description, it may be returned even if it falls under final sale, provided you report the issue promptly.

Abercrombie and Fitch was originally founded as an upscale sporting goods store in 1892, but it shifted its focus to casual clothing in the 1980s and 1990s.

Proof of Purchase: What You Need

Abercrombie and Fitch requires proof of purchase for all returns:

  • Accepted Proofs:
    • Original receipt (paper or digital)
    • Order confirmation email
    • Packing slip or shipping invoice
  • Gift Returns:
    • Gift receipt: Eligible for merchandise credit (gift card)
    • No gift receipt: Return may be denied or only eligible for lowest selling price as store credit
  • myAbercrombie Account Purchases:
    If your purchase was linked to your myAbercrombie account, store associates can often look up your transaction even if you’ve lost your receipt.
  • No Proof of Purchase:
    Returns without any proof are generally not accepted.

Final Sale and Non-Returnable Items

Certain items are not eligible for return or exchange under any circumstances:

  • Final Sale Items:
    Products marked as “final sale” at purchase cannot be returned or exchanged.
  • Custom and Personalized Products:
    Items that are embroidered, embellished, or personalized are not returnable.
  • Gift Cards:
    Non-refundable and non-exchangeable.
  • Face Masks:
    For hygiene reasons, face masks cannot be returned or exchanged.
  • Used or Opened Intimates/Swimwear:
    Must have hygiene seals intact; otherwise, they are not eligible for return.

 

Defective Merchandise:
Exception: If a final sale or custom item is defective or does not match its description, contact customer service for a resolution.

How to Start an Abercrombie Return

In-Store Returns

  1. Bring the item(s) and proof of purchase to any Abercrombie and Fitch or abercrombie kids store in the US.
  2. Store associates will process your return or exchange on the spot.
  3. Refunds to the original payment method are typically processed within 3–5 business days.

Online Returns

  1. Visit the Abercrombie and Fitch returns portal and start your return.
  2. Select your preferred carrier and print the prepaid return shipping label or opt for a QR code.
  3. Pack your item(s) securely and drop them off at the designated location.
  4. A $7 return shipping fee is deducted from your refund unless you opt for an e-gift card.
  5. Allow approximately three weeks for the return to be processed at the distribution center.

Mail Returns (Non-Online Purchases)

  • Items purchased in-store cannot be returned by mail; they must be returned in-store.

Exchanges

  • Exchanges can be processed in-store at any time.
  • Online exchanges are available during the return process.

Abercrombie and fitch Refund Policy

  • Refund Method:
    • Original payment method for returns within 30 days (60 for VIPs)
    • Merchandise credit (e-gift card) for returns after the window or with gift receipt
  • Processing Time:
    • In-store: 3–5 business days for refund to appear
    • Online: Up to three weeks for processing at the distribution center, plus 3–5 business days for the refund to post
  • Shipping Fees:
    • Original shipping costs are non-refundable
    • $7 return shipping fee for online returns (waived if refund is issued as e-gift card)
  • Special Cases:
    • Cash refunds for in-store purchases may require you to return to the store within 10 days; otherwise, a merchandise credit is issued via email.

“The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.” – Lee Iacocca (former CEO of Chrysler, who began his career at Abercrombie and Fitch)

Return Policy Breakdown

  • Abercrombie & Fitch offers a 30-day return window for most items; VIP members get 60 days.
  • Items must be unworn, unwashed, and have original tags attached.
  • Proof of purchase is required for all returns.
  • Online returns incur a $7 shipping fee unless you opt for an e-gift card.
  • Returns are processed to the original payment method if within the return window; otherwise, store credit is issued.
  • Final sale, custom, personalized items, gift cards, and face masks are non-returnable.
  • Holiday purchases can be returned until January 31.
  • Exchanges are free and can be done in-store or online.
  • International returns are only eligible for store credit in local currency.
  • Outlet purchases must be returned to outlet stores.
  • Refunds typically take 3–5 business days after processing.
  • Returns without proof of purchase are generally not accepted.
  • Gift returns with a gift receipt are refunded as merchandise credit.
  • myAbercrombie account holders may have their purchase looked up in-store if the receipt is lost.
  • Defective or incorrect items may be returned even if marked final sale.

Abercrombie Return policy FAQs

30 days from purchase or delivery date; 60 days for VIP members.

No, items must be unworn, unwashed, and in original condition with tags attached.

Yes, a receipt, order confirmation, or packing slip is required. myAbercrombie account purchases may be looked up in-store.

Yes, final sale, custom/personalized items, gift cards, and face masks cannot be returned.

Initiate the return via the online portal, print the return label, and drop off the package. A $7 fee applies unless you choose store credit.

Yes, if the purchase was made in USD and within the US.

In-store: 3–5 business days after processing. Online: Up to three weeks for processing, then 3–5 business days for refund.

No, original shipping fees are non-refundable.

Contact customer service for a resolution; defective items can be returned regardless of final sale status.

Yes, exchanges are available both in-store and online.

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