Key takeaways
- Shein’s standard return window is 30 days from delivery for most items.
- Items must be unworn, unwashed, undamaged, and have all original tags attached for a successful return.
- The first return per order is free; subsequent returns from the same order cost $7.99.
- Certain categories—like lingerie, jewelry, beauty products (if opened), and clearance items—are final sale and non-returnable.
- Returns can be initiated online or dropped off at Forever 21 stores in the U.S. using a QR code.
- Refunds are issued to the original payment method or Shein Wallet, typically within 5–7 business days after receipt.
- Original shipping and handling fees are non-refundable.
Shopping online with Shein offers endless fashion choices at unbeatable prices, but what if your purchase isn’t quite right? Understanding the Shein return policy is essential for a smooth shopping experience.
In this comprehensive guide, you’ll find everything you need to know about Shein’s return policy in 2025, including return timeframes, eligible items, refund methods, and step-by-step instructions for online and in-store returns. Whether you’re a first-time buyer or a frequent Shein shopper, this guide will help you handle returns confidently and avoid common pitfalls.
What is the Shein Return Policy?
Shein’s return policy is designed to be customer-friendly, offering a straightforward process for most items. The standard return window, item eligibility, and refund methods are clearly defined to help customers shop with confidence.
- Standard Return Window: Most Shein items can be returned within 30 days of delivery. This window starts from the date you receive your order, not the purchase date.
- Extended Windows: Some sources mention up to 35 or even 45 days for returns, but the most consistent and safest window is 30 days from delivery. Always check your order confirmation for the specific date applicable to your purchase.
- Holiday or Promotional Periods: Occasionally, Shein may extend the return period during special promotions or holidays. These exceptions are typically announced on the website or in your order confirmation email.
- Product Type Variations: The return window is generally consistent across product categories, but certain items (like final sale or clearance items) may have stricter policies.
Condition Requirements for Returns
To qualify for a return and refund, items must meet Shein’s strict condition requirements:
- Unworn and Unwashed: Items must not show any signs of wear, washing, or alteration.
- Original Tags and Packaging: All original tags must be attached, and the item should be in its original packaging.
- Undamaged and Unused: The product should be free from damage, stains, odors, or any modifications.
- Accessories and Inserts: Any included accessories (hangers, protective inserts, etc.) must be returned with the item.
- Exceptions for Defective Items: If your item arrives damaged or defective, contact Shein customer service within 24 hours. You may be required to provide photos as proof, and in some cases, Shein may offer a refund without requiring the item to be returned.
SHEIN was founded in 2008 in Guangzhou, China, and has since grown to serve customers in over 220 countries and regions worldwide. SHEIN’s name is derived from the combination of the words “she” and “in,” reflecting the company’s focus on empowering women through affordable and fashionable clothing.
Proof of Purchase: What You Need
Shein requires valid proof of purchase for all returns:
- Order Confirmation Email: A printed or digital copy is accepted.
- Packing Slip or Invoice: Include this in your return package.
- Gift Receipts: If you received the item as a gift, a gift receipt or order number can be used.
- Loyalty Program Purchases: Purchases made with a Shein account or loyalty program are tracked and can be referenced for returns.
- No Proof?: If you lack traditional proof of purchase, contact customer service. They may assist if you can provide details like the order number, email address, and payment method.
Final Sale and Non-Returnable Items
Certain product categories are strictly non-returnable:
- Bodysuits, Lingerie, and Underwear
- Jewelry and Beauty Products (if the hygiene seal is broken)
- Event & Party Supplies, DIY Supplies, Pet Supplies
- Accessories (except scarves, bags, and mermaid blankets)
- Customized/Personalized Items
- Final Sale or Clearance Merchandise
- Free Gifts and Items Marked Non-Returnable
Exception: If a non-returnable item arrives damaged or defective, contact customer service within 24 hours. Shein may offer a refund or replacement at their discretion.
How to Start a Return at Shein
Online Returns
- Log in to Your Shein Account: Go to “My Orders.”
- Select the Items to Return: Click “Return Item” next to the relevant order.
- Choose Reason for Return: Select from options like “too small,” “damaged,” or “not as described.” Upload photos if required.
- Select Return Method:
- Mail: Print the prepaid return label (first return per order is free; subsequent returns cost $7.99).
- Drop-Off: Use a QR code for drop-off at USPS, UPS, or Forever 21 (where available).
- Package the Item: Include all original tags, packaging, and proof of purchase.
- Ship or Drop Off: Send the package using the selected method.
- Track Your Refund: Monitor your return status in your Shein account.
In-Store Returns at Forever 21
- Initiate Return Online: Generate a QR code via Shein’s returns portal.
- Visit Forever 21: Bring your item and QR code to any Forever 21 location.
- Present to Associate: The QR code is scanned, and the item is verified.
- Confirmation: Receive confirmation of your return and a same-day discount for Forever 21.
Shein Refund Processing
- Refund Methods:
- Original Payment Method: Funds returned to your credit card, PayPal, etc.
- Shein Wallet: Store credit, often processed faster.
- Processing Time:
- Shein Wallet: Usually within 24 hours after the return is received.
- Original Payment Method: 5–7 business days after Shein processes your return; actual time may depend on your bank.
- Shipping Fees: Original shipping, handling, and shipping guarantee fees are non-refundable.
- Partial Refunds: If only part of an order is returned, only the value of returned items is refunded.
- Refunds Without Return: In rare cases (e.g., low-value or defective items), Shein may issue a refund without requiring the item back.
Shein Return Policy Key Insights
- One Free Return Per Order: Only the first return for each order is free; additional returns incur a $7.99 fee.
- Return All Items Together: To avoid extra fees, return all unwanted items from an order in a single package.
- Keep Packaging: While not always mandatory, original packaging with barcodes speeds up processing.
- Act Quickly: Start the return process as soon as you decide to return an item, especially for defective products.
- Track Everything: Use the tracking number provided with your return label to monitor your package.
- Customer Service: If your refund is delayed or you encounter issues, contact Shein support promptly.
“SHEIN has a wide variety of clothing options that cater to different styles and tastes. As someone who loves fashion, it’s great to see a brand that makes it possible for everyone to find something they love.” – Madelaine Petsch, Actress and Model
Shein’s 2025 return policy offers flexibility and convenience, but understanding the details is key to a smooth experience. Remember to act within the 30-day window, keep items in original condition, and use the first free return wisely. If you have questions, refer to this guide or subscribe for more shopping tips and guides!
Shein Return policy FAQs
How long do I have to return an item to Shein?
You have 30 days from the delivery date to initiate a return for most items.
What items cannot be returned to Shein?
Final sale items, lingerie, bodysuits, jewelry, beauty products (if opened), customized items, and certain accessories are non-returnable.
Is the return shipping free?
The first return per order is free; additional returns from the same order incur a $7.99 fee.
Can I return Shein items in-store?
Yes, you can drop off eligible returns at Forever 21 stores in the U.S. using a QR code generated from Shein’s returns portal.
What condition must items be in to qualify for a return?
Items must be unworn, unwashed, undamaged, and have all original tags attached.
How do I get my refund?
Refunds are processed to your original payment method or Shein Wallet, usually within 5–7 business days after Shein receives your return.
Are original shipping fees refunded?
No, original shipping, handling, and shipping guarantee fees are non-refundable.
What if my item is damaged or defective?
Contact Shein customer service within 24 hours of delivery with photos of the damage to request a refund or replacement.
Can I return multiple items from the same order separately?
Yes, but only the first return is free; additional returns from the same order will cost $7.99 each.
What proof of purchase do I need for a return?
Include your order confirmation email, packing slip, or invoice with your return package.